Senior Editor, Harvard Business Review

Joined September 2008
An important package of articles on how to create "good jobs" even in brutal service industries like retail that compete on price. hbr.org/cover-story/2017/11/…
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Join me & @prokesch 4 today’s free #HBRwebinar on encouraging constructive nonconformity at your org. webeventpro.com/1026161?m=TW @HarvardBiz
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Hi, Jon! I think someone hacked my Twitter account and has been sending messages. I just changed the password. Hope all is well! Steve – at Needham, MA
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