🚀Just another day for proAgent. 24 hours, coast to coast, over $1 million in payments collected. No hold music, no time zones, no "let me transfer you to someone who can help." This is what AI agents look like when they're built for collections, not demos.

Prodigal was at Collection and Recovery Solutions (CRS) 2026 last week in Las Vegas. AI for omnichannel was conversation everyone was having & for good reason. The industry is moving fast & the room felt it. Good to connect with many people shaping where collections goes next.

Prodigal was at @tcn C3 2026 in Ivins, Utah this week. Red rock canyons, an outdoor welcome reception, and conversations that made the trip worth it. Good way to kick off the week!

For decades, going abroad was the default path for India's best talent. Sangram Raje, co-founder and CTO of Prodigal, shares his views on why this default is now changing. @ChannelNewsAsia covered the full story. channelnewsasia.com/asia/ind…

The NCBA Executive Experience 2026. Ponte Vedra, amazing sessions, and even better conversations. Thank you to everyone who stopped by and talked with us this week. Until next time.

Tax season gives collections a short, predictable window where delinquent borrowers are liquid and ready to settle. Most operations treat it like any other month. Tax Day is April 15. The window is closing: bit.ly/4t2WbeX

Collection agencies don't work every account. They work the ones that pay best. That's not a flaw, it's how the contingency models are designed. But the question is what happens to everything else that remains untouched? Full analysis: bit.ly/476cKO9

NYC’s new rules tightens debt collection. 3 contact attempts per 7 days Dispute rights: anytime, any channel 60 days to verify debt or it becomes uncollectible Medical debt requires financial assistance disclosures What's New York requirement today could be nationwide tomorrow.

Tax refund doesn’t change consumer behavior, refund visibility does. The moment consumers know a refund is on way, decisions get made. We break down how refund status affects response rates and why timing matters more than volume: bit.ly/4rUnVkH

What we shipped: 1⃣proAgent now uses available consumer data to improve how it hears names in real time. 2⃣proAgent evaluates whether spoken name & name on file sound same, for accents, audio distortion & speech variation. Now, more consumers pass verification on 1st attempt.

At Prodigal, we build voice AI agents for loan servicing & collections. A wrong output = compliance issue. So the AI we build on has to be solid. @Inc42 recently wrote about this, and covered how we use @AnthropicAI. 👉 Access the full article here inc42.com/features/why-india…

W-2s arrive next Monday. A server making $45K gets $8K refund. An office worker making $80K gets $1.2K. Why? Tips and overtime deductions (up to $25K each). Income doesn't predict refunds, what people can claim does. Stop targeting by income brackets: bit.ly/4rgqfCh

Great couple of days at #ARMTech2026 in Dallas. The user group session brought together a diverse group and sparked some genuinely thoughtful conversations. And last night, we had dinner with folks across the industry. A good reminder of why in-person connections still matter.

The IRS starts accepting tax returns next week. Get your targeting wrong and you'll spend tax season chasing accounts that can't pay. In part-one of our four-part series we break down what changed with refunds and how to rethink your segmentation: bit.ly/3Nu8MaY