/evaluating AI-native PMF ➤ subscribe: https://xitter.cf/t.co/RdnK33bx4q
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Joined September 2020
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Big day for us! We're live on Product Hunt. 😻 ✨
We've kept under the hood, trying to build the #SaaS world's second brain in its true sense, and it's now time to meet the larger community.
We'd really appreciate your love and support! Check us out: producthunt.com/posts/relay-…
SMBs have been the "someday" market for years. @TheGoillot is proving that someday is now.
His company, The Mobile-First Company, has scaled to 20K+ customers, 50% MoM growth, and $17M raised.
they've gotten here, including:
✨ Why AI has unlocked new budgets and fresh expectations in the SMB market
✨ How they've scaled acquisition and support without a sales or support team
✨ Their approach to simple, seat-based pricing — and why they deliberately keep it that way
✨ Why they believe distribution and design matter more than building proprietary models
Check out the full interview below. Huge thanks to Jérémy for joining us!
pmfevals.substack.com/p/smbs…
✨Latest on PMF /evals ⤵
@WisprFlow has achieved something truly remarkable: an intense market pull in a space eyed by both startups as well as giants. But how did they achieve it?
To unpack this, we sat down with @tankots, their co-founder and CEO, and here is what surfaced:
Second-order effects of pricing:
“You get hooked to Netflix when you watch a bunch of things, you get hooked to ChatGPT when you use it a bunch. By charging users for these actions, you are actually disincentivizing users from engaging with your product”
90% of AI tools are built wrong for enterprise” ‼️ ... ignoring a big lesson that informed why Salesforce replaced individual contact lists, why Slack replaced person-to-person emails, and why Figma replaced solo design files.
🌈 how you should build and sell AI to enterprises,
🌪️ the challenges/pushback to expect when selling to seat-based-accustomed CROs,
🌊 and a pulse-check of the moment: why 2025 is the “get ROI” stage of AI adoption and how to navigate it.
Full conversation her: gorelay.co/t/ai-native-pmf-w…
♨️🚨 Help Scout risked millions in ARR. Deliberately.
Because facing the grave implications (falling NRR, ceasing of the decades-long correlation between seats and growth) of the 2022 downturn and then the coming AI reset, they boldly asked:
“What would we do differently...
— 😅 what “living the innovators dilemma” feels like,
— 👀 learning how the seat-based model was actually less predictable than everyone assumed,
— 🙌 why and how they figured out a refreshingly simple take on usage-based pricing (where some customers stand to pay 90% less),
— 🧱treating monetization as the “biggest lever” for growth and pursuing rapid iteration (their current model is already at v3 with two more versions being tested behind the scenes).
Don’t miss out on this interview! Link below:
gorelay.co/t/dropping-per-se…
