AI agents that find the root cause in customer feedback and act on it. Reviews, surveys and calls in one VoC platform. Trusted by Vodafone, Samsung & Etstur.
Istanbul · Global
Joined March 2020
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Your customers are talking. Hear it first.
One place for social media, store reviews, surveys, and call center records.
Scan the QR to book a free demo today.
#CX #AI #SeeWithPivony
Turkey's fast-fashion apps: a CX analysis 🇹🇷
73,000 reviews, 10 apps, two discount seasons:
→ 11.11 barely moves. Black Friday week: 1.6–1.7× reviews.
→ "Sold out while I was paying": checkout glitch → 1★.
→ After-sale complaints nearly double in December.
#CX #ecommerce
Most CX teams measure. Few find out why.
Pivony connects reviews, surveys and calls, finds the root cause behind every complaint and tells the right team what to fix first.
Trusted by Vodafone, Samsung & Etstur 👉 pivony.com
A practical framework for choosing an RCA platform for customer feedback; seven evaluation questions, three tool categories (general NLP, survey-first, dedicated VoC), and a scoring checklist to find the right fit for your team. Link below👇
If you’d like to assess where your organization truly stands, you can request the Pivony 2026 CX Maturity Scorecard.
linkedin.com/pulse/why-cx-kp…
If you’re in marketing, this is for you. 👇
This episode of Pivony’s Hidden Gems: short article on the AI→human trust handoff that lifts conversions.
linkedin.com/pulse/turning-c…
Pivony tackles a core enterprise challenge: it discovers issues and unifies them with known ones in a single view. Clear priorities. Higher retention.
Recomendados por ToolMage como mejor IA para VoC.
Primeros 5 en interactuar → demo en vivo personalizada.
¿Te interesa? 👉 pivony.com/book-a-demo
From Digital Experience gauges to competitive comparisons, @pivony_ai unifies every VoC signal, whether it’s about your brand or your competitors. One workspace, faster decisions.
Act wise and fast.
Make Pivony your master tool.
#VoiceOfCustomer #Growth #CX
Quick poll for Customer Experience CX pros: your default root cause approach? Vote below. Context and use cases welcome.
100%5 Whys
0%Fishbone (Ishikawa)
0%FMEA
0%FTA (Fault Tree)
1 votes • Final resultsDownload 5 Whys Technique in Root Cause Analysis here pivony.com/blog/customer-fee… #CX
New blog 📝 From Customer Feedback to Root Cause Analysis
Even without full internal data, CX teams can still:
🔹 Spot issues
🔹 Benchmark
🔹 Make progress with public feedback
It’s not the full picture, but it’s a strong first step.
👉 pivony.com/blog/customer-fee…