Peter Adams

Sure, it’s nice to be able to describe my issue in everyday language to a chatbot instead of filling out a web form with 30 questions, but it doesn’t seem to save much time for people who need help. Re-phrasing and follow-up often needed. Are people excited to work with bots?

I plan to be there! Looking forward to lots of of interesting discussions about latest trend in IT.

Join me and other @BMCSoftware experts at @BMCHelix Immersion Days 2019 to learn about the future of Service Management, incl hands-on experience. Sept 16 - 18 in Santa Clara, CA. Agenda and Registration at helix.bmc.com/landing/immers…

Great panel at discussion at #BMCExchange. Cloud transition is ultimately not about cost reduction, but about enabling innovation and better ways of working. #BMCHelix

Great @herbvanhook keynote at #BMCExchange, emphasizing the benefits of BMC solution design principles. Contemporary Architecture (containers, micro services, REST API, ...) increases agility and avoids vendor lock-in #BMCHelix

Exciting new training offering. The fact that we can jointly offer this pretty much on day 1 of ITIL 4 launch shows how well @BMCHelix Cognitive Service Management is aligned with #ITIL4 . Change velocity through automation, alignment with DevOps principles, Swarming, and more.

That's part of the BMC ITSM domain expertise - how to make it easy to train the system. We have come up with some innovative approaches here. #itsmtocsm via-cc.at/65kzt

Many of the great service management capabilities continue to be available on-premise - just not under the BMC Helix brand. #itsmtocsm via-cc.at/55kzc

You won't have to first upgrade you local environment before the move to BMC Helix. #itsmtocsm via-cc.at/55kyr

With BMC Helix, BMC makes it super easy to transition your existing Remedy solution to the cloud. #itsmtocsm via-cc.at/95kyp

As an IT organization, you ultimately need to be in control of the customer experience, SLAs, training, etc. - to avoid negative perceptions. With BMC Helix Multi-Cloud Service Management we help you orchestrate & automate the interactions ... #itsmtocsm via-cc.at/65kyk

Think of this more as delivering the leading Remedy Service Management Suite as a SaaS service, with additional cognitive capabilities, and with your choice of cloud. But BMC Helix is more than just Remedy Service Management - lots of other... #itsmtocsm via-cc.at/45ky5

BMC Helix pricing is super simple. For BMC Helix Remedy there'll be two types of user licenses - named and concurrent. Similar for the other BMC Helix solutions. #itsmtocsm via-cc.at/15kxy

We'll be happy to help you try this out. Please contact your BMC or partner sales contact or contact us on bmc.com. The great thing is: the transition is super easy, because you can re-use some of your established solution... #itsmtocsm via-cc.at/55kxp

Yes. With BMC Helix we have capabilities, service levels and a commercial offering that compare favorably to any other vendor in the market. And it's not just us saying it. Feel free to review the 2017 Gartner ITSM Critical Capabilities rep... #itsmtocsm via-cc.at/95kwu

In addition, BMC Helix is delivering leading cognitive service management capabilities, using chatbots and machine learning to automate common service management activities and deliver a better user experience. #itsmtocsm via-cc.at/95kw8

Great success of great collaboration. xitter.cf/BMCSoftware/status/976…