Marketing guy in Austin who cooks, and enjoys as much as possible whenever possible

Austin, TX
Joined July 2009
interesting: @sugarcrm is where the user is - which is outside the #CRM system. #SugarcrmARsummit MyPoV: Way to go
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The secret to successfully implementing #AI solutions lies in making them available to everyone and them not being sold as "technology" but as helpers #SugarcrmARsummit
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Chris O'Connell retweeted
"A dirty little secret of the CRM industry is most forecasting takes place OUTSIDE of CRM...because most solutions don't value time." @SugarCRM @zsprackett That's about all I can tweet in this NDA #SugarcrmARSummit session...but let's all agree this is just an open truth
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Chris O'Connell retweeted
Well...Rich Green @SugarCRM is officially my new fave for his Fog of War reference. Anyone who can invoke Carl von Clausewitz and his commentary of a "piercing mind" and intelligence to cut thru the fog. 👍#SugarCRMARSummit Yeah...I got a whole deck on that
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Chris O'Connell retweeted
"External data fuels models adding to data from #CRM producing 75+ vectors added to our models for better accuracy and a more informed system." @SugarCRM Rich Green shares how augmented data improves Sugar's AI without intervention #NoTouchAutomation #SugarCRMARSummit
Chris O'Connell retweeted
GReat tag line from @sugarCRM - let the platform do the work. Its right - #AI and #automation should offload every repetitive action to let #CRM users- sellers, agents - focus on the customer and the work at hand. #SugarcrmARsummit
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common themes of #customer testimonials @ #SugarcrmARsummit are integration, visibility, wholistic view, flexibility
Chris O'Connell retweeted
"We want to right the wrongs of high maintenance platforms of the past. Why should orgs LOOSE money because of their CRM? We want customers for life...by helping customers make customers for life." @SugarCRM CEO Craig Charlton #SugarCRMARSummit #FixBrokenCX #CRMShouldBEasy
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Chris O'Connell retweeted
Listening to Craig Charlton at #SugarcrmARsummit - sobering stat that 52% of sales leaders believing their CRM system costing them revenue. CRMs have not historically helped people sell, but this is changing - my view lnkd.in/e6ZxHaRK #sales #crmplatform #revenuegrowth
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Chris O'Connell retweeted
"Letting the platform fuel growth is the mid market mantra. They just doesn't have TIME to spend time making tools and solutions work...it needs to work out of the box." @SugarCRM CEO Craig Charlton #SugarcrmARsummit I dare say tech to fuel growth is every market's mantra.
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Chris O'Connell retweeted
My latest on recent data driven developments by SugarCRM for their Sales product. stephenhurrell.ventanaresear… #sales #AI
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The New Sugar. Goodbye open source and hello hi-def CX #sugarcrmarsummit
Intrigued by the "no touch" applications approach from @sugarcrm: it should be about the insights that people get out of the system, not the data the input , says @sugarclint. To @jlnorwood's point, this is way more than being an open source #CRM. #sugarcrmARsummit
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Enjoying a small corner of heaven at the @AmericanAir flagship lounge in Dallas before my hop to London. Wonderful experience and thanks @AmericanAir - cheers!
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Chris O'Connell retweeted
Excited to see the launch of HPE Right Mix Advisor! Move applications from legacy to cloud ensuring the Right Mix by best practices and technology from Cloud Technology Partners and RedPixie, and automated discovery capabilities from @iQuate. hpe.com/us/en/newsroom/press…
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Chris O'Connell retweeted
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Hey @sxsw why don’t you have band names behind the performers when they are on stage? @sxsw “performer” banner ? Like a band. Photo. Then know who they are. And your brand?
Thanks @Eastciders for making our @sxsw refreshing! Great product!
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Congrats team @storyfit - every #moviestudio should take a look & realize what they are missing - #Insights
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Chris O'Connell retweeted
Check out my Medium post, "How Regina King Can Deliver on Her Golden Globes Commitment." I'm proud of the progress Hollywood is making, recently re-inspired by Regina's bold speech. I'm hopeful we'll start measuring the progress towards her goal. link.medium.com/ESDP9xQhxT #metoo
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