@nickl4

Researcher & Consultant #EmployeeExperience #Leadership #Trust #EX #EmployeeEngagement #OrganizationalCulture #FutureofWork #PeopleAnalytics #BehavioralScience

 London
exleadership.com
Joined February 2011
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Check out my latest article: Employee Experience (EX) Leadership linkedin.com/pulse/employee-โ€ฆ via @LinkedIn

Employee Experience (EX) Leadership

I have written a book looking at the key challenges leaders face in building trust and engagement. Here's why I've written it now, and what it's all about: The Trust Gap It feels like there is an...

linkedin.com
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๐ŸŒ€There's a shift in employee expectations. Are you keeping up? It affects all aspects of employee experience. ๐Ÿ‘‰ Learn more about our EX research here: wtwco.com/en-gb/insights/202โ€ฆ
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Here's a new article from me: Wellbeing remains a challenge in many organisations, but leading companies are looking beyond wellbeing programmes to the way work itself is designed. medium.com/@nickl4/wellbeingโ€ฆ

Wellbeing and Psychosocial Safety: Looking Upstream

Wellbeing remains a challenge in many organisations, but leading companies are looking beyond wellbeing programmes to the way work itselfโ€ฆ

nickl4.medium.com
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I just published Too big. Too much. Changing too fast. Check it out: medium.com/p/too-big-too-mucโ€ฆ

Too big. Too much. Changing too fast.

How can your employee experience keep up with the pace of transformation?

nickl4.medium.com
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๐“๐จ๐จ ๐›๐ข๐ . ๐“๐จ๐จ ๐ฆ๐ฎ๐œ๐ก. ๐‚๐ก๐š๐ง๐ ๐ข๐ง๐  ๐ญ๐จ๐จ ๐Ÿ๐š๐ฌ๐ญ. Thatโ€™s what Iโ€™ll be speaking about at the Engage Summit next week. ๐˜๐˜ฐ๐˜ธ ๐˜ค๐˜ข๐˜ฏ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ EX ๐˜ฌ๐˜ฆ๐˜ฆ๐˜ฑ ๐˜ถ๐˜ฑ ๐˜ธ๐˜ช๐˜ต๐˜ฉ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฑ๐˜ข๐˜ค๐˜ฆ ๐˜ฐ๐˜ง ๐˜ต๐˜ณ๐˜ข๐˜ฏ๐˜ด๐˜ง๐˜ฐ๐˜ณ๐˜ฎ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ? #EmployeeExperience #WTW
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๐Ÿ“ฐ Here's the latest edition of my ๐„๐— ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ ๐๐ž๐ฐ๐ฌ๐ฅ๐ž๐ญ๐ญ๐ž๐ซ. This one has pieces on AI adoption, culture, psychological safety, and leadership withdrawal. Amazingly, it is my 26th edition. And thousands of people now receive it ๐Ÿ’— nicklynnphd.substack.com/p/eโ€ฆ
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Here's a brand new article from me on employee experience trends and how EX strategies are evolving to build resilience and sustainable performance. #EX #EmployeeExperience medium.com/@nickl4/employee-โ€ฆ

Employee Experience as a Test of Organisational Resilience

The world of work is evolving and so must strategies to build resilience and sustainable performance

nickl4.medium.com
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A new article from me. Part 2 of my very unofficial AI series (following The AI CEO). #AI #Leadership medium.com/@nickl4/does-copiโ€ฆ

Does Copilot think youโ€™re a good manager?

I mean, it would have an idea about that, I think.

nickl4.medium.com
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In the rush to integrate AI, many companies are asking whether they need a dedicated Chief AI Officer. According to this article by Birju Shah, not every organisation does. He offers a ๐ญ๐ก๐ซ๐ž๐ž-๐ฉ๐š๐ซ๐ญ ๐ญ๐ก๐ซ๐ž๐ฌ๐ก๐จ๐ฅ๐ to guide the decision๐Ÿ‘‡ #AI insight.kellogg.northwesternโ€ฆ

Does Your Company Need a Chief AI Officer?

Itโ€™s the hot new C-suite role, but not every business needs the same strategy.

insight.kellogg.northwestern.edu
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โš ๏ธ ๐…๐ž๐ž๐ฅ๐ข๐ง๐  ๐จ๐ฏ๐ž๐ซ๐ฅ๐จ๐š๐๐ž๐? One solution is ๐ƒ๐ฒ๐ง๐š๐ฆ๐ข๐œ ๐–๐จ๐ซ๐ค ๐ƒ๐ž๐ฌ๐ข๐ ๐ง: fixing broken work systems by regulating flows, not piling on. #SystemsThinking #WellBeing #Burnout ๐Ÿ‘‰behavioralscientist.org/how-โ€ฆ
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โ›ˆ๏ธ ๐ƒ๐จ ๐ฒ๐จ๐ฎ ๐ซ๐ž๐ฆ๐ž๐ฆ๐›๐ž๐ซ ๐ญ๐ก๐ž ๐›๐ซ๐ฎ๐ก๐š๐ก๐š ๐š ๐ฐ๐ก๐ข๐ฅ๐ž ๐š๐ ๐จ ๐š๐›๐จ๐ฎ๐ญ ๐ช๐ฎ๐ข๐ž๐ญ ๐ช๐ฎ๐ข๐ญ๐ญ๐ข๐ง๐ ? This new paper revisits the idea by zeroing in on the perspective of co-workers. Apparently, employees are most concerned about "loafing". #EmployeeEngagement #HR
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๐Ÿ“† Each quarter I share my favourite EX articles via my newsletter on ๐’๐ฎ๐›๐ฌ๐ญ๐š๐œ๐ค. I add some of my own jottings too.๐Ÿ‘‰ Find it here: buff.ly/vjMy7eu #EmployeeExperience #EmployeeEngagement #Leadership #EmployeeListening #PeopleAnalytics
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โฐ ๐‡๐จ๐ฐ ๐œ๐š๐ง ๐ฒ๐จ๐ฎ ๐œ๐ฎ๐ญ ๐จ๐ฎ๐ญ ๐ญ๐ก๐ž ๐ง๐จ๐ข๐ฌ๐ž ๐š๐ง๐ ๐ซ๐ž๐š๐ฅ๐ฅ๐ฒ ๐ฉ๐š๐ฒ ๐š๐ญ๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง? This suggests3๏ธโƒฃapproaches: Focus on self, team, organisation. #Leadership blogs.lse.ac.uk/businessreviโ€ฆ

How good leaders help employees overcome their attention deficit - LSE Business Review

Employees are attention-poor. But leaders can help them cultivate โ€œintentional attentionโ€ to themselves, their relationships and organisations.

blogs.lse.ac.uk
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๐Ÿ™Œ ๐‡๐š๐ฏ๐ž ๐ฒ๐จ๐ฎ ๐ž๐ฏ๐ž๐ซ ๐ฐ๐จ๐ซ๐ค๐ž๐ ๐ข๐ง ๐š ๐ญ๐ž๐š๐ฆ ๐ฐ๐ก๐ž๐ซ๐ž ๐ข๐ญ ๐Ÿ๐ž๐ฅ๐ญ ๐ฅ๐ข๐ค๐ž ๐ž๐ฏ๐ž๐ซ๐ฒ๐จ๐ง๐ž ๐ฐ๐š๐ฌ ๐›๐ž๐ข๐ง๐  ๐ฅ๐ข๐Ÿ๐ญ๐ž๐ ๐ฎ๐ฉ? At at the heart of that feeling is ๐ฌ๐ญ๐ซ๐จ๐ง๐  ๐ฌ๐จ๐œ๐ข๐š๐ฅ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ. #WellBeing buff.ly/4yzBMTn
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๐–๐ก๐š๐ญ'๐ฌ ๐ ๐จ๐ข๐ง๐  ๐จ๐ง ๐ฐ๐ข๐ญ๐ก ๐ž๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž ๐›๐ž๐ง๐ž๐Ÿ๐ข๐ญ๐ฌ? Our new research shows that higher costs + financial pressures mean it's never been more important to understand employee needs so you can focus on the right things. buff.ly/P8iTHbK #TotalRewards #HR
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๐–๐ก๐š๐ญ ๐ซ๐ž๐š๐ฅ๐ฅ๐ฒ ๐ฆ๐š๐ญ๐ญ๐ž๐ซ๐ฌ ๐Ÿ๐จ๐ซ ๐€๐ˆ ๐š๐๐จ๐ฉ๐ญ๐ข๐จ๐ง ๐ข๐ฌ ๐ญ๐ซ๐ฎ๐ฌ๐ญ. So argues this great paper by Natalia Vuori, Barbara Burkhard, and Leena Pitkรคranta. ๐Ÿ‘‰ Find a summary of the research here: buff.ly/4f9fHFG #AI #BehavioralScience
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More evidence is now showing the ๐ฅ๐ข๐ง๐ค๐ฌ ๐›๐ž๐ญ๐ฐ๐ž๐ž๐ง ๐Ÿ๐ฅ๐ž๐ฑ๐ข๐›๐ฅ๐ž ๐ฐ๐จ๐ซ๐ค ๐š๐ซ๐ซ๐š๐ง๐ ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ ๐š๐ง๐ ๐ž๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž ๐ž๐ง๐ ๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ, according to this useful Meta Analysis of the research. buff.ly/GArPQdh #Hybrid #EX
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๐–๐ก๐š๐ญ ๐๐จ๐ž๐ฌ ๐ข๐ญ ๐ญ๐š๐ค๐ž ๐ญ๐จ ๐œ๐ก๐š๐ฅ๐ฅ๐ž๐ง๐ ๐ž ๐ญ๐ซ๐š๐๐ข๐ญ๐ข๐จ๐ง๐š๐ฅ ๐ฅ๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ ๐ญ๐ž๐ฆ๐ฉ๐ฅ๐š๐ญ๐žs? โฃNew research by Gianpiero Petriglieri & Annie Peshkam asks this question and they identify ๐Ÿ‘ ๐ฉ๐š๐ญ๐ก๐ฌ for "marginal" leaders: buff.ly/lcckg0N
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๐Ÿ“ฃ ๐–๐ก๐š๐ญ ๐๐จ๐ž๐ฌ ๐ข๐ญ ๐ญ๐š๐ค๐ž ๐ญ๐จ ๐ข๐ฆ๐ฉ๐ซ๐จ๐ฏ๐ž #EmployeeEngagement? Here are the ๐ค๐ž๐ฒ ๐Ÿ๐š๐œ๐ญ๐จ๐ซ๐ฌ we've identified from an ๐ž๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž'๐ฌ ๐ฉ๐ž๐ซ๐ฌ๐ฉ๐ž๐œ๐ญ๐ข๐ฏ๐ž.โฃ Learn more ๐ก๐ž๐ซ๐ž:โฃ buff.ly/4sY54xi
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So much is being written about employee experience at the moment. The latest edition of my newsletter includes4๏ธโƒฃarticles that I've found especially useful and recommend. ๐Ÿ‘‰ Read it for free on Substack: nicklynnphd.substack.com/p/eโ€ฆ #EmployeeExperience #EmployeeEngagement #HR
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๐Ÿ“ฃCustomer-centricity isnโ€™t just about individuals providing great serviceโ€”itโ€™s about shaping an organisation where every decision, process, and interaction puts the customer first. Here are ๐Ÿ– ๐ค๐ž๐ฒ๐ฌ we see, based on our research. #CustomerExperience #EmployeeExperience
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