2021 is off to a great start. Netfor has been selected as a nominee for the Pandemic Pivot of the Year Award by @TechPointInd !! We feel so lucky to be apart of the list want to thank everyone for the nomination🏆 #RiseUp #MiraAwards

Where does AI actually make sense in customer experience? David sees two very different paths: using AI to deliver CX, or trying to turn AI into a fully autonomous worker. Those approaches come with very different expectations, costs, and challenges.

SRO GT World Challenge America. Indianapolis Motor Speedway. What a Friday. 🏁 Fun fact: a pit stop and a support call have a lot in common. The best ones are fast, clear, and nobody has to repeat themselves. Until next time, IMS 🏎️

A patient calls your clinic at 8:05 on a Monday. The line rings. Rolls to hold. They hang up. By 8:10, they've booked somewhere else. 📞 42% of calls to medical practices during business hours go unanswered 🚪 85% of callers never call back

Agent -> Team Lead -> Director. And somewhere in there, a golfer. That's Tyler Kemp, Netfor's Service Delivery Director, on the newest episode of the Netfor Podcast. Watch or read the full episode: hubs.la/Q04zF0fg0 #ServiceDelivery #FieldServices #CustomerExperience #AI

Most POS installs don't fail because of the software. They fail because the store wasn't ready. The cables weren't run. The brackets shipped separately. Nobody owned the cutover. Our new guide breaks down POS installation from site survey to go-live: hubs.la/Q04zj97L0

A patient called. Now what? For most practices, that one call can kick off an entire workflow The goal of modern patient intake isn't just to digitize one step. It's to connect the entire journey from the first interaction to the next step in care.

A register that's down isn't a minor inconvenience. It's a location that can't take payment 💸 Stores can't afford one-off fixes and inconsistent field support across their footprint. The fix isn't more technicians. It's the right technicians.

CX leaders are under pressure to implement AI, but that doesn’t mean AI should be treated like an autonomous employee. In Episode 2, Ian explains why customer-facing AI still needs clear expectations, oversight, and guardrails, just like a human team. 🎙️ Check out the clip.

What happens when an AI Agent can do more than answer the phone? It means new patients can call, explain what they need in their own words, provide the necessary intake information, and move through the scheduling process without waiting for the front desk to become available.

☀️ Another year of bringing a little Florida sunshine to Netfor! Today we’re celebrating Eric Neal and 5 years of building relationships, driving growth, and making an impact as our Revenue & Relationship Director.

We’ve expanded our AI-powered patient access capabilities with direct eClinicalWorks integration, allowing our AI Agent to move beyond simply answering the phone. Read more: hubs.la/Q04wLvGd0

Before implementing AI in your customer experience, what should you be watching out for? It starts with knowledge management. If the information behind your AI is outdated, conflicting, or poorly organized, the technology won’t fix the problem.

Building or buying a Conversational AI Assistant is only half the decision. The real challenge is turning the technology into a reliable part of your operation. That requires more than selecting a platform. Read the full blog: hubs.la/Q04wZml20

This week, our Field Services team was on-site at a Panda Express location in Ohio experiencing weak network connectivity. Before wrapping up, the team confirmed the location was back on its primary connection and fully operational.

Patient intake is a lot more than filling out a form. It starts the moment a patient reaches out. Our latest guide breaks down what patient intake management actually looks like, what practices should expect from their technology: hubs.la/Q04wKljd0

Swapping a POTS line sounds simple until you're doing it across 200 locations before the carrier cuts service 📵 Fragmented, self-managed migrations see failure rates as high as 50%. Structured field execution with Netfor brings that under 2%.

Multi-location IT support doesn't break down because you don't have enough technicians. It breaks down because a different one shows up every time, and the first twenty minutes of every visit go to relearning the site instead of fixing it. Read how: hubs.la/Q04wBq610

What happens when AI knows it’s time to get a human involved? One idea Netfor is testing uses a second AI model to review conversations in real time with one job: decide “yes” or “no” on whether human escalation is needed.

Not all voice AI works the same way. Workflow-based AI, like booking a car rental, is already performing well. But when AI needs to answer questions from a knowledge base, things get more complicated. That’s where strong knowledge management and guardrails become critical.

Managed Patient Access. That’s a term you’re going to be seeing a lot more of from Netfor. 📲 533 new-patient scheduling calls 📆 77.5% booked by the AI Agent without human intervention 💰 6.8x estimated value-to-cost ratio hubs.la/Q04vKzbk0