Industrial engineer and management consultant. @carnegie_mellon alum. 🇮🇳🇺🇸🇳🇱
Amsterdam
Joined April 2009
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Majid Iqbal retweeted
Very unsurprising to see yesterday's school shooting being instantly exploited by an Israeli "special ops veteran" to justify the imposition of "Israel-grade" AI mass surveillance of the internet.
This is how 9/11 was exploited to implement NSA mass surveillance of Americans.
Majid Iqbal retweeted
Availability as experienced by users, is the tip of the ice cube. The way some services fail, the incident is changing even as you're trying to resolve it. The problems are "open, complex, dynamic and networked" (Kees Dorst). Why need #systemsengineering for #servicedesign.
Majid Iqbal retweeted
👀A peek into the future of contracting....
Last week I was in Amsterdam and was fortunate to gain insights into @mxiqbal work into relational #contracts
The case study is superb and I'm sure it will generate some interesting discussions.
I'll be giving a talk at the @worldcc_ Academic Symposium on 4th of December 2023 and the title will be "Promises as the Building Blocks of Relational Contracts: An Illustrative Example from the Dutch Ministry of Defense".
Majid Iqbal retweeted
Business assumes that it's the terms and conditions that protect them, whereas in fact it's the working together to try to agree on a contract in the first place that protects them. The T&C are essentially a sign of mistrust.
Majid Iqbal retweeted
This should be taught in every statistics class as literally the first thing after CLT. But often isn't. And hence people misuse statistics and apply wrong models to complex data. Read more from @nntaleb who was an inspiration for this little thread.
Majid Iqbal retweeted
“…making it a unique and effective framework for designing services that meet customer needs and deliver value.”
Majid Iqbal retweeted
The world is addicted to soy — in Paraguay, these farmers pay the ultimate price buff.ly/3VIonD3
Majid Iqbal retweeted
The wider region around Lebanon is touted as the crucible of glass production, a material that has helped shape civilisation
ALT ancient glass production map
Majid Iqbal retweeted
Hello world,
We introduce new thinking on the designing of #infrastructures and #services that we hope you will find not just 'interesting' but also 'surprising', 'disturbing' and 'unsettling' in a good way.
strctrl.org/welcome-to-struc…
Majid Iqbal retweeted
But if you want to really understand what services are at a fundamental level, then @mxiqbal Thinking In Services is for you
This book breaks down services into fundamental components, and provides a framework for determining if your service is coherent
goodreads.com/book/show/4097…
Majid Iqbal retweeted
SPEAKER ANNOUNCEMENT - Majid Iqbal, an expert on policy, strategy and design, and Managing Director of Structural, will give a talk and lead a workshop at the Service Design Days conference, Sept 16 & 17, in Barcelona!
servicedesigndays.com/work/m… #servicedesign #strategicdesign
Majid Iqbal retweeted
Structure & Dynamics of Any Service
1️⃣ = who
2️⃣ = why
3️⃣ = how
4️⃣ = what
𝒑 = principal (customer, provider)
𝒆 = agent (user, staff)
𝒙 = affordance
𝒚 = performance
➕ = supply
➖ = demand
Majid Iqbal retweeted
Copenhagen - The City Bench project -accommodating likely sea level rise in 78 years (ignoring the devastation that will driven by storm surges much earlier) HT @awlilnatty for the pictures - thank you!
Majid Iqbal retweeted
'I have had enough of being told by shadowy old businessmen and lazy, ignorant hacks – who aren't real scientists – that the science is wrong.'
Andrew Marr's furious response to those dismissing the climate crisis, as the UK faces a record-breaking heatwave.
@AndrewMarr9
Majid Iqbal retweeted
What if contracts were beautiful? @AnnetteDhami of @DarkMatter_Labs talks about how we can craft governance practices with care and attention, to enable us to work with collectively and with emergence.
*contracts = the agreement about how we will show up together 💚
#NewFrontiers
Majid Iqbal retweeted
A big congrats to @mxiqbal and team on some of the best work on the future of contracting strctrl.org/
Majid Iqbal retweeted
Today’s EPA ruling on carbon emissions will help bring us closer to the Founder's vision for America: one without a Florida.
Majid Iqbal retweeted
BREAKING: The Supreme Court has limited the EPA's authority to regulate greenhouse gas emissions from power plants. cbsn.ws/3y5cTz0
