Keegan Govender

"So, I dont want to be that person, and I was very hopeful and excited about this car and just generally sharing my experience and helping those who might face the same problem going forward and needs some direction.. So, here we go - when your monday starts like this, you can only imagine the week ahead. I bought the Jetour T1 dark knight in March after waiting about 2 months for the car, extremely excited for something new! Car arrived, extremely happy! But then... it all started.. first trip to Jetour, sensor warning - emergency break system - was told, "keep cameras clean" error went away, happy days🙌 Then - android auto keeps disconnecting- have to wait for software update - still waiting.... Low and behold, get a call from my tracking company, the battery has gone flat. Doesn't make sense, after a week of not driving the car? None the less - jump start - all good to go💪 also, just note, the fidget spinner of a key, does NOT have a key inside to open the car, make sure you get a seperate key to open the car. Anyway, drive the car, decided, "lets go on the highway" as I got onto the highway - car dead 😮‍💨 start it again - get it home - call Jetour roadside (24hours), tell them my problem, they can only collect monday and take it to my nearest Jetour, great, I will wait. What they DONT tell you, is that when it is towed, only AFTER 24-48 hours do they attend to your car 🤨 So, because I didn't buy the car from that specific Jetour dealership, do I then get treated differently? This is where I completely lost it! Surely when a car is TOWED in, its a priority... nope.. service manager, all non chalant, "we will let you know." So, here's my thing - what happened to customer service? Where is the brand integrity? Where is the employees motivation? Oh and by the way, I had to call Jetour myself, no one even let me know my car was there safe🤨 Big ups to Jetour roadside who checked in with me until they collected my car, and the tow truck driver sending me pictures that the car was at the Jetour dealership. 👌 Here i thought, let's buy a Jetour - something different, love the look of the car and loved the drive, but im now worried, after 7000kms, im sitting with a battery problem, a service manager who shows no interest, and a car im paying for that I dont trust.. Time to sell it after 6 months? 🤷‍♀️ feeling absolutely defeated as i really enjoyed the car for the first 7000kms."