Tweets mostly on #InternalComms. Works in #UKHousing. Also a fan of politics, tech, language, music, comedy, football, food, the outdoors, and running.
Newcastle upon Tyne
Joined October 2013
- Tweets3.7K
- Following778
- Followers715
- Likes4.7K
@StagecoachNE Hello! Just to thank your driver on the 62 from Shields Road to Monument just after half nine on Thursday morning, who kindly let me back on board to collect something I’d accidentally left when I got off - they made a huge difference to my day so please thank them!
Absolutely delighted we won the Employee Journey category for Home Group at The Bot Platform’s 2024 Bot Awards, for our ‘Your first year at Home Group’ chatbot!
All part of the work @I_AM_NIC_, Loyal and I are doing with chatbots in #InternalComms here @homegroup 🤖🏆🙂
🏆✨ Announcing the Winners of the 2024 Bot Awards! 🤖🌟
The Bot Awards are back with a bang! This year we have 8 incredible category winners and 1 overall winner of the highly coveted 'Golden Botter' Trophy. 🏆
Read on for the best of the bots! 👀
thebotplatform.com/announcin…
Check out one of the chatbots we built @homegroup with @TheBotPlatform on @MetaforWork 🙂👇
Our lovely customers @homegroup know the importance of a strong onboarding process, so they created an onboarding bot called 'Your First Year at Home Group!' 🏡
Check out the video below
#botsforbusiness #onboarding #homegroup #newstarters #automation
A great campaign, totally agree 👇
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Lovely week in the Scottish highlands with @lizzieskedaddle and the dogs, walking and watching @UCI_MTB too 🏴
Mark Cottier retweeted
Congratulations @HistoryOfIC on creating this resource for #InternalCommunication professionals historyofinternalcomms.org/
ALT Timeline showing the history of internal communication
Mark Cottier retweeted
Did You Know?
🤩 69% of employees are likely to stay with a company for 3+ years if they experience great onboarding.
Our lovely customers @homegroup are well aware of the importance of a strong onboarding process, so they created an onboarding bot called 'Your First Year at Home Group!' 🏡
What does the bot do?
🤖 Assists new hires in understanding their onboarding progress
🤖 Shares useful links and information
🤖 Automates ‘new team member’ introductions
🤖 Monitors a checklist of onboarding requirements
🤖 Shares company values
🤖 Ensures employees have read policy & procedure documents
🤖 Sends out feedback surveys
Watch the video below to find out more!
Want to find out how you can improve your onboarding process with bots? Click here 👇
thebotplatform.com/solutions…
#botsforbusiness #onboarding #homegroup #newstarters #automation
Great idea! #InternalComms
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Delighted to be featured in @IoICVoice from @IoICNews for the work @I_AM_NIC_, Loyal and I do in internal comms here @homegroup with @TheBotPlatform and @MetaforWork to support our colleagues and customers 🙂 🤖
#InternalComms
In our latest Voice case study, Home Group’s IC team explains how it is effectively integrating chatbots into the workplace to create a more efficient digital environment that helps employees. ioic.org.uk/resource/how-hom…
Here’s me in @insidehousing a little while back on how chatbots have helped us support colleagues and customers, as part of the work @I_AM_NIC_, Loyal and I do in internal comms here @homegroup using @TheBotPlatform and @MetaforWork 🤖🙂
#InternalComms
insidehousing.co.uk/comment/…
Absolutely love a stottie, so got mine from @bigriverne at @OneStrawberryLn as soon as they’d set up stall for the second day 🙂#NationalStottieCakeWeek
Love this - @LBGplc working together with us at @homegroup to deliver for our customers like Queenie 🏡
🏠 Join Queenie on a tour of her retrofitted bungalow.
We’re supporting housing associations like @HomeGroup to build new social homes and improve existing housing stock so that residents like Queenie have a warm and comfortable place to live.
Mark Cottier retweeted
✨ New Success Story Alert! ✨
Find out how our lovely customers @homegroup used The Bot Platform to rapidly plan, build and launch a tool that would provide a standardised process for colleagues to follow with customers.
🎉 88% of customers using the 'Help For Customers' bot could apply for more types of support from Home Group
🎉 83% of customers using the 'Help For Customers' bot could apply for one or more types of support from external organisations
...and SO MUCH MORE!
Click below to read their story 👇
thebotplatform.com/success-s…
#HomeGroup #CustomerServiceSupport #DigitalAssistants #FutureofWork
Mark Cottier retweeted
Your company’s purpose is one of the most important sentences you’ll publish in internal comms. Narrowing down the essence of why the business exists into a single statement and getting employees to buy into it is no easy task.
ioic.org.uk/resource/all-pat…
Mark Cottier retweeted
This morning we’ve published our #PlanforMoreandBetterHomes - a once in a generation chance to deliver tens of thousands of new homes in the North, create 59,000 new jobs, and add £3.9 billion to the Northern economy.
To read the report visit moreandbetterhomes.co.uk
Here’s @I_AM_NIC_, Abbie, Loyal and me talking about the awesome things we’re doing with chatbots from @TheBotPlatform here @homegroup, including everything from enhancing our colleague experience to helping our customers, and lots more in between 🤖🙂 #InternalComms
🎉 Exciting News! 🎥
Our incredible customers @homegroup are taking the spotlight today!
We spoke to Mark Cottier, Nicola Crowley, Abbie Peel and Loyal Dube about the impact The Bot Platform has had on their Employee Experience. ✨
Watch to find out more about bots they've built, why they chose The Bot Platform, the benefits of bots and also take a closer look at how they use bots for onboarding! 🤖
#Innovation #employeeexperience #CustomerExperience #onboarding #ExclusiveInterview #HomeGroup
Really enjoyed the @runforall Yorkshire Marathon today - lovely course and well organised, and even some really good weather too. Couldn’t have picked a better one for my first time doing that distance 🙂
Mark Cottier retweeted
We know that with a supportive policy environment, Housing Associations can transform around 79 places in the North adding £4billion to the Northern economy.
With thanks to @AngelaRayner @mtpennycook @tomcopley @crisis_uk & @natfednews for an interesting discussion.
Delighted to win Biggest Social Impact at this year’s bot awards from @TheBotPlatform earlier this year - interview below with me @I_AM_NIC_ and Abbie about our winning Help for Customers chatbot that helps colleagues work with customers to get support with the cost of living 🙂
🏆✨ Celebrating innovation at The Bot Awards! 🤖🌟
From onboarding to diversity, equity, and inclusion initiatives and contactless Christmas dinner orders, we've been honouring the best solutions built using The Bot Platform. 🚀🍽️
👏 The winners of our 'Biggest Social Impact' category were the incredible @homegroup! 🎬🏆
🤖 We had a fascinating chat with them about their award-winning 'Help for Customers' bot. Find out how they streamlined data collection, improved customer guidance, and personalized financial support. 💼📈
🌐 Using The Bot Platform's knowledge management systems, they're making a real difference.
Don't miss our exclusive interview with Mark Cottier, Nicola Crowley and Abbie Peel from Home Group! 👇📽️
#Innovation #EmployeeExperience #CustomerExperience #BotAwards #ExclusiveInterview #HomeGroup
Great day at the #GreatNorthRun - incredible to have this truly world class event on our doorstep. It was a hot one but I’d genuinely do it all again right now if you asked me! Thank you @Great_Run 🙂
