@monesehelp

Official @monese support & how-to. We're here to help 🙌 Send us a DM any time between 9am-6pm Mon-Fri, and we'll get back to you asap! Check out our FAQs 👇🏼

 Across Europe
support.monese.com
Joined October 2020
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We’re currently experiencing a technical issue affecting account access. Our teams are already working on fixing this asap – apologies for the inconvenience! More details on our status page at status.monese.com We'll be sharing updates here too.
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Update: the issue has been fixed. Thank you for your understanding. 🙏🏼 If you're still encountering a problem accessing your account, please send us a DM with your Monese ID, and we'll gladly look into it.
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One of our partners is experiencing technical difficulties affecting card payments, including withdrawals. We’re working on fixing this asap – apologies for the inconvenience! More details here: status.monese.com
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Update: We’ve implemented a fix, and card payments should be processed without interruption. If you continue to encounter issues, please send us a DM with your Monese ID, and we’ll gladly assist you.
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@asier Hi again - please send us a DM so we can help further.
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@asier Hi there - this doesn’t sound right. Please send us a DM so that we can look into this for you.
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