Experienced and data driven product manager. Hands-on experience working in scaled agile (teams-of-teams) and startup environments.
Joined September 2014
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Mart Objartel retweeted
🎉 It’s official, @klausapp joined the Zendesk family: zdsk.co/3HNlMlM
The AI-powered quality assurance platform allows users to automate QA across 100 percent of customer support interactions, identifying gaps and improving overall quality of service at scale.
It’s crucial to have a clear understanding of your organisation’s product and sales strategy. Keep in mind that this strategy may evolve. Failure to do so can lead to significant friction between product teams and other departments within the organisation medium.com/p/fbd1b9df1edb
Mart Objartel retweeted
We need to reframe how product managers talk about project management.
Too often, the discussion is a simplistic denigration of project work.
But, the lives of great PMs involve tons of project management.
I think we should reframe it as Deep Product Management.
| thread
Mart Objartel retweeted
God, what a depressing paragraph.
"They need a HUMAN to... convince an algorithm to change its behavior."
forbes.com/sites/rashishriva…
Mart Objartel retweeted
Simple Product Trio Checkin rhythm, we built at Spotify.
Even great teams can get off track
We used this rhythm to catch things before they went off the rails.
Mart Objartel retweeted
Could this be a sign of things to come?
Italy has become the first western country to ban ChatGPT.
🗞️: @bbcnews
Your CSAT survey responses don't have to be meh. Our ambition at Klaus to make #CSAT #feedback #surveys 100x better just took another big leap. klausapp.com/product-updates…
“Very often, if somebody creates a customer journey map, even if the information going into that customer journey map was completely guessed, made up, or incorrect, we celebrate that we now have a customer journey map....” — Debbie Levitt rbefored.com/is-ux-a-skill-o…
Mart Objartel retweeted
The math adds up:
1. More #customerservice teams track metrics such as #CSAT and #IQS
2. Metrics associated with #supportquality are increasing.
Get more quality numbers here 👉 buff.ly/3x5Hiyb
Mart Objartel retweeted
Guten Morgen!
" #FoodForAgileThought 334—shared w/ 34,804 peers: Shape Up, Product Sense, User Onboarding at Shopify, The Basics, The Five Anti-patterns of Estimating User Stories" buff.ly/3qgtzk2 W/ @jar_of_zin @productled @julesdwalt @mobjartel @johncutlefish
Talking to users can explain what problems exist in your target market and point to their pains. But don’t expect the users to tell you what should be the solution. #productmanagement #productresearch #uxresearch
“Any questions that expect the user to be the architect of their own solutions are questions I normally recommend against” — Debbie Levitt rbefored.com/when-better-ux-…
Mart Objartel retweeted
I do not know of any product that failed because the team used a sub-optimal sprint process, issue tracking tool, or North Star metric.
I know of plenty of products that failed because they did not understand their customers, picked the wrong problem, or could not differentiate.
Mart Objartel retweeted
A company / org / team’s power dynamics, specifically the default influence of Product Management, provides the foundation for how PMs & PM leaders can work effectively with other functions (Design / Eng / Analytics / Sales / etc.)
A thread & framework to better understand this:
