Building better customer experiences. Analytics. Quality Assurance. Automation. Integrations: #Zendesk #Freshdesk #Salesforce & more! https://xitter.cf/t.co/fTd6iSAShm
Paris, France
Joined June 2015
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We're so proud of our customer @swapfiets going from strength with their expansion in Europe!
But how did they get to this stage? Customer Service has always been a key business differentiator for them!
#CustomerCare #CustomerService
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As we head into Q2, how is your #CX Strategy going? 🙇♂️
Thanks again for this piece @StossInSupport
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Personalization is one of the buzzwords in #CustomerService. We all know that. But how does it affect your key metrics? We did the maths! 😁
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This scorecard ain't big enough for the two of us... 🤠
Some questions are more important than others, and here's to reflect this in your scorecard!
#CustomerService #CustServ
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Webinar with @FreeNow_UK !
See how the #1 tax app in Europe became a data-driven customer service team!
us02web.zoom.us/webinar/regi…
Miuros 🚀 retweeted
🤖 Découvrez notre dernier article rédigé en partenariat avec @miuros_software, nous partageons avec vous 8 manières d'utiliser l'IA, pour aider vos clients et vos agents de support, au quotidien.
👇 link.botmind.io/305o
Miuros 🚀 retweeted
Want to join one of our top portfolio companies?
@Storelift1 & @miuros_software are hiring
licornesociety.com/startups_…
2020 has been tough but we've pulled through together. And here's to 2021, the year of vaccines, hugs, weddings, parties, concerts, festivals, full stadiums and more!
From all of us at Miuros, we wish you all a very Happy New Year.
This holiday season can be tough on your team - here's how you can make sure your agents are heard! #EmployeeSatisfaction
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🏔 Peak 📈 Demand is here for #ecommerce #customersupport teams! Here's how you can focus on #retention - making sure these new customers come back by delivering a great #CX
miuros.com/blog/ecommerce-3-…
Miuros 🚀 retweeted
Read this @miuros_software article now feat. Peak Support COO @hannahsteiman & other support leaders from @Cheerz_UK, @Illuminateed, @getinkbox, @NumberBarn, @public_rec, to learn more about how you can keep up with the #BlackFriday #customersupport demand
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Miuros 🚀 retweeted
Une bonne utilisation de données récoltées est précisément ce qui distingue les meilleurs service client des autres, leur permettant de fournir un service rapide, de haute qualité et à moindre coût.
Lisez la suite dans ce blog post par @miuros_software👇 zdsk.co/2UlG1yo
Miuros 🚀 retweeted
Peak Demand in Customer Support: 18 Best Practices & Strategies miuros.com/blog/black-friday… #ebook #cx #custserv via @miuros_software
Miuros 🚀 retweeted
Beside best efforts to improve self-service and case deflection 🤖, customer service reps are still at the core of customer service. Is there a perfect recipe or are there magic ingredients to effective individual performance reviews in customer service? bit.ly/2HIgU5Y
A few weeks ago we conducted a survey to find out how happy #CustomerService agents actually are with how their performance is being assessed. The key takeaway was
