Head of Support Engineering @Modal

UK
Joined January 2018
Include

Only show posts containing:

Exclude

Hide posts containing:

Time range
-
Minimum likes
Replying to @TarunSures41845
Amazing work, team!
3
213
Ours charge more for the privilege of buying them in person!
93
Replying to @mcsdev @mcb1344 @modal
This has now been resolved. Thanks again for flagging it and my apologies we didn't get to it sooner.
47
Replying to @mcb1344 @modal
Hey, I'm sorry this didn't hit the mark and this will improve moving forward. I've got your Slack thread and I'll be helping within the next few minutes.
1
55
Replying to @Kikobeats @arunoda
Came here to say the same!
1
1
53
This is what I joined for 😍
1
30
Replying to @dillon_mulroy
Set the standard for championing customer and support feedback. Lots of listening, but backed by shipping. All the best, old sport 🫡
1
4
423
Replying to @davidgomes @vercel
We’ll get this fixed up on the AI side, thanks for flagging!
2
57
Hey Telmen, I can get this sorted for you - can you drop me a DM and we'll get it fixed up?
18
Hi David, thank you for flagging. This has now been investigated and resolved by the team.
1
1
38
Replying to @AzakaSekai_
Thanks for reporting, we're aware of this and are taking the required steps to resolve this long term also. If you come across any URLs responsible for this you can report at vercel.com/abuse or DM me and we'll ensure they are reviewed.
83
Replying to @mbusigin @rauchg
Hey Matt, thanks for flagging! Are you able to DM me so I can go through some debug with you? We'll take the output to Spectrum and get it resolved ASAP.
17
We’ll make it happen 👍
144
Hi Célia, I apologize for the experience had with this case and for any previous that felt short of expectations. I will work with the team to ensure this improves immediately and I'd be grateful for 15 minutes of your time to ensure I'm not missing anything if you're open to it.
1
2
80
Good to hear, thanks for letting me know!
1
27
Replying to @abodera
Hey Arthur, would love to dig in to this for you, would you mind DMing me a case number so I can investigate your experience?
28
Thanks again for flagging, we’ve improved as a result so I really appreciate it - take care!
1
26
Perfect, thank you. I can confirm receipt and a member of the team will handle it today as I'm out currently. If there's any concerns at all, please let me know. We've found the email address you sent the original to and will close that loophole shortly.
1
1
36
Understood and thank you, that definitely helps. While I cannot locate the case, if you can email [email protected] I'll be more than happy to investigate this for you.
1
49