Mayank Goyal

Update 2: Second Visit to the Service Center for Camera Image Shift issues with #GalaxyS24Ultra Before heading to the service center, I received a call informing me that their manager had granted approval. Shockingly, the manager was already aware of the issue affecting many first-batch devices made in India. I was informed that the problem was identified during production and rectified in the second batch. However, @SamsungIndia still opted to distribute defective devices to initial buyers. 😡🤷🏻 It's incredibly disappointing. They assured me they would provide a Dead On Arrival (DOA) certificate, allowing me to obtain a replacement device. They also expressed concern about the tweet I posted yesterday, noting that it had negatively impacted @SamsungMobile's reputation and had even reached the head of @SamsungIndia. I emphasized that if a defect is identified, it must be acknowledged without denial or concealment. Samsung should promptly take responsibility and address the issue without delay. Arriving at the service center by 3:30 pm, a new development unfolded. They insisted on opening the device to check for water damage. I firmly objected, questioning how the showroom would replace the product if it was opened. They explained it was standard procedure before issuing a DOA certificate. Reluctantly, I agreed. After a wait, they opened the device and found no water damage. By 5 pm, they created a job sheet. This would be the first DOA for the #GalaxyS24Ultra, they informed me. Processing the DOA took an additional hour. They requested the bill and box, repackaging the device in a DOA plastic cover. I signed the DOA certificate and surrendered the defective Galaxy S24 Ultra to the showroom. At the showroom, I was surprised to learn they had no stock available. They took the device and asked me to wait for 2 days for the stocks to arrive. Returning home, I hoped to receive the replacement device soon. ✨KEY TAKEAWAYS✨ @Samsung is selling defective #GalaxyS24Ultra devices in #India despite being aware of the issue, which is UNFAIR and UNETHICAL. ✨SHOCKING INFORMATION✨ Upon checking my tweet, my friend confirmed his device had the same issue. Another relative reported issues with 10x zoom. The service center representative also showed me a video from another showroom where the same issue was present. To my knowledge, three devices are affected. All from different cities. @SamsungMobileUS should acknowledge this widespread issue and process replacements for those affected. ✨QUICK TIP✨ If anyone's device has the same issue, visit the service center and request a replacement, referencing my tweets. Please amplify @geekyranjit @varunkrish @r3dash @praaatiiik @Pmkphotoworks @stufflistings @_arorarohit_ @A2D_Army @tarunvats33 @Siva_Bharani @UniverseIce @alvintse @Wvisioncreation @theonecid @AlpacaAlpacaAl1