@mava_app

Customer support platform for community-first organizations. Join hundreds of web3, gaming and SaaS communities using Mava to supercharge their support.

mava.app/
Joined May 2021
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Mava users doing big things 🚀 — Congrats @paradex
Paradex
@paradexSep 16

The Network Behind $1 Trillion Options Volume, Now Onchain

Article · @paradex
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Introducing: Office hours 🕑 Mava users can now create variations of the chatbot workflow (steps, handover message...) and assign them to different channels, days or times to ensure tailored coverage ✨
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Here’s what we’ve improved recently 👇
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💳 Grace Period for Failed Payments We’ve added a grace period to prevent support disruptions while failed payments are being retried.
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🔓 Ticket Unlocking Tickets are now automatically unlocked when moving into a new billing cycle after previously hitting support request overages.
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Wishing you all a great week at @consensus2026 🌴
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Opinion from running a CS tool all day: most Web3 SMBs don't have a volume problem, they have a channel tax problem. - 3+ channels (Discord, Tg, email, DMs, web chat...) - tons of tool switches for the support team - same users getting different answers on different channels
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Here’s what we’ve improved last week 👇 🧩 SDK Fix Missing attributes are now correctly passed, in line with our documentation. 🎨 New Ticket Feed UI We’ve redesigned the ticket message UI with color-coded bubbles for better readability.
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🛠️ Escalation Fix The last AI message was not visible in the dashboard after escalation—this is now fixed. 🔗 Navigable Reply Context You can now jump directly to the original message in a conversation with one click.
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👀 Link Preview Fix Link previews in the dashboard were displaying typos—this has been corrected. 💬 Discord Mentions Fix Roles and users are now correctly pinged when tagged in the chatbot builder.
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Hey Mava folks! Here’s what we’ve shipped recently 👇 🎟️ Multi-ticket Messaging You can now send the same message to multiple tickets at once—and update their status at the same time.
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🔐 Security We’ve strengthened web chat security to address potential vulnerabilities.
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👨‍💻 API A new endpoint is now available to retrieve all ticket data. Documentation: mava.gitbook.io/mava-docs/we…

API | Mava Docs

An alternative to our SDK - for submitting custom attributes to new or existing customers.

mava.gitbook.io
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New feature incoming 📡
Nicolas@Nicolas_MorvanMar 5
“Why can’t we send mass messages to all our client groups? Announcements, status updates, etc.” Hold my beer... I give you "Mava Telegram Broadcast" 📡 The bottleneck isn’t coding anymore. It’s thinking clearly and execute!
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Happy to help 🫡
GAIB
@gaib_aiFeb 19
Replying to @gaib_ai
Support Integration We’ve integrated @mava_app to centralize support across community channels and the app. You can now get faster responses, deeper issue resolution, and clearer follow-ups.
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