Co-Founder & CEO @Customer_OS AI the way, customer centricity the why, and customerOS the how. Tweeting and writing @ https://xitter.cf/t.co/T8n4hZb4lc

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Joined July 2010
I've been pretty quiet on here lately as we've been building @OpenlineAI It's really cool to see that people like what we're up to :) Still a loooooooong way to go...
We couldn't have done it without our amazing team! 💪 We're thrilled that Openline was ranked the #1 early stage European cloud SaaS startups in 2023! 🚀 #teamwork #SaaS #Cloud #customerexperience notion.vc/cloud-challengers-… Want to meet the dream team? openline.ai/
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All horizontal SaaS goes to zero within a decade. The per seat pricing model is done.
Value of most SaaS goes to zero within the decade.
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Founders, please create a "Do Not Talk List". It consists of any VC that has backed any competitor in your space. Competitor is defined as a company that targets the same budget you target. There's no point talking to the DNT list. You're deal will never pass IC anyway.
I recently met with a VC firm twice, showed a product demo, and answered countless questions about our strategy. Only to find out from someone else they were already invested in a direct competitor.
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〽️ Matt Brown retweeted
"My 1 repeated learning in life: 'There Are No Adults' Everyone's making it up as they go along. Figure it out yourself, and do it." @naval
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〽️ Matt Brown retweeted
Don’t build confidence. Build evidence. Confidence comes as a result of evidence. Not the other way around.
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〽️ Matt Brown retweeted
“Don’t worry about people stealing your ideas. If your ideas are any good, you’ll have to ram them down people’s throats.”​ — Howard Aiken
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〽️ Matt Brown retweeted
“Only by infusing technology with aesthetic, moral, and cultural criteria can we reshape the digital landscape into a realm that truly resonates with our human essence.” — @avalot link.medium.com/97MPBcK6Zzb
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〽️ Matt Brown retweeted
There is no news, there is just narrative.
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Replying to @achimweiss
@achimweiss I need your help. My domain (Openline.ai) went down yest without notice. I'm told it will take 3 days to resolve. 3 days is an eternity for a SaaS business. I've spent 4hrs on the phone with support, and emailed you directly. No one seems to care.
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Thank you @ionos_help_uk I'm back up and running!!
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Absolute legend. Pay attention 👇
Another Guerrilla Acid Capitalist Special... Today, we hijacked the airwaves of the wonderful Bloomberg studios in New York And commandeered / held hostage for ransom, the unflappable @adsteel
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Riiiiiiiiiiight. What about the rest of our data that was used to train your models? To be clear, I use chatGPT. But I do it knowing I'm the product.
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We've been quiet for a loooong time. Super excited to get this out there. Team crushed it!
🚀 Introducing Timeline by @OpenlineAI ! Get the ultimate 360° view of your customer data--all in one place. Integrates with 100+ of your favorite SaaS tools. Get a look at your customer relationship. As experienced by your customers. More👇 openline.ai/blog/introducing…
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100% correct. Reality is all the regulated high street banks in the UK don't want deposits. SVB was the only regulated option for most of these companies...
Those berating founders for lack of banking diversification have obviously never tried to open a business bank account with a main stream bank in the UK before.
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〽️ Matt Brown retweeted
I really did enjoy that one weekend in the last 3 years where it felt like the global pandemic was slowing down and we didn’t yet have a bear market, major war in Europe, crypto meltdown and the entire startup ecosystem at risk overnight.
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〽️ Matt Brown retweeted
UK government rightly wants Britain to be one of the world’s great tech ecosystems. First priority: ensuring that thousands of UK startups make payroll this month. No bailout for SVB shareholders, but if depositors can’t access funds, the startup ecosystem is decimated.
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〽️ Matt Brown retweeted
Founders and GP colleagues: now is a good time to share a quick update about your SVB risk exposure to your investors. Don't be reactive, send that mass email right now.
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〽️ Matt Brown retweeted
Time for a “CopyLeft AI Data License” - if this data is used to train an AI model, then the model must open its source code and its weights.
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Serious question: Who the fuck did the Twitter otter emoji? 🦦 I'd like to hire this person...
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