Service Innovation expert, author & co-initiator of the Global Service Jam. I love design, human technology, authentic services and playfulness in all things.
Nuremberg, Germany
Joined November 2008
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Lovely to be back in person at #sdgc23 this year. Berlin. Service Design. Inspiration.
Markus Edgar Hormeß retweeted
Thank you to all who made this #AI4Gov event possible! Have safe travels back home! @claud10 @Gianlucamisu @just_ethics @ai4gov_eu @La_UPM @polimi @TallinnTech @UniFAU @FAUWiSo @eelisa_eu
#AI4GovOpenEvent conference day with the theme "Connecting #Society and #PublicServices through #AI" took place yesterday in #Nuremberg. Panels included: "AI in the Public Sector", "AI and Trust", "AI in the Cities and the forthcoming Cityverse", and "Technology Diplomacy".
Attending #promptcamp. Great to see the amazing @johnmaeda kicking off the session.
Markus Edgar Hormeß retweeted
Depth of understanding is the gateway to efficiency. Not the other way around.
Markus Edgar Hormeß retweeted
Great having Aurora students be part of the Design Thinking Jam this weekend. Thanks to all who participated! Looking forward to your presentations tomorrow. livestream.com/urv/tarragona…
Aquest cap de setmana, 30 estudiants de les diferents universitats de la xarxa @aurora_org s’han reunit a la #URV per participar en l’Aurora Design Thinking Jam, amb sessions de treball per definir com ha de ser una experiència d’internacionalització rellevant.
Markus Edgar Hormeß retweeted
Starting tomorrow Nov 15 2021. (CET time friendly)
@MrStickdorn @adamstjohn @markusedgar
The 5 half-days “Essentials Online” course provides practical exercises looking at how to practice service design remotely.
#tisdd #servicedesign #training ow.ly/xZS230rZWg4
Maybe one for you @Netflixhelps. Device: Amazon Fire Stick FYI.
. @NetflixDE pushes for consent for a pricing increase: The button “other options” does not work (!) plus there is no way to find out what I am paying until now. All replaced by this funny pop up. Heard about #prototyping and #testing? Try it! It’s fun ;) #servicedesign
. @NetflixDE pushes for consent for a pricing increase: The button “other options” does not work (!) plus there is no way to find out what I am paying until now. All replaced by this funny pop up. Heard about #prototyping and #testing? Try it! It’s fun ;) #servicedesign
Markus Edgar Hormeß retweeted
How do we bring humanity into design work? 🤔
@MrStickdorn explains how bringing it in house requires practice!
Join Marc, @markusedgar and @adamstjohn who teach more on embedding service design on their course in June 👇
🎟️ ow.ly/6PmU50Eszmw
🎥 ow.ly/dQQU50Eszmx
Markus Edgar Hormeß retweeted
...and that's why you should never fear someone telling you your first prototype is too 🧐
Prototyping great for building services 🔧
@markusedgar explores more about Online Prototyping at the Doing Design Festival in June 👇
thisisdoing.com/the-doing-de…
#ServiceDesign #Design
#MischiefMovieNightIn A character called Adam who is too beautiful for this planet.
Markus Edgar Hormeß retweeted
"The Future of #Servicedesign" has been published! @adamstjohn @MrStickdorn @markusedgar @mauroalex @kallebuschmann @erlhoff @SDNetwork Download here bit.ly/2JI8uMI join Slack #the-future-of-service-design
Markus Edgar Hormeß retweeted
Introducing our brand new DOING DESIGN podcast by all of our trainers here! You'll hear from many like @brainmates @gerrycircus @hellobas @hellogeke @adamstjohn @jakoblies @markusedgar @MrStickdorn @ContentDesignLN more!
omny.fm/shows/this-is-hcd-hu…
Markus Edgar Hormeß retweeted
Introducing our brand new DOING DESIGN podcast by all of our trainers here! You'll hear from many like @gerrycircus @ContentDesignLN @MrStickdorn @hellobas @hellogeke @adamstjohn @jakoblies @markusedgar and more!
omny.fm/shows/this-is-hcd-hu…
You are the Jam! :)
We had an amazing time jamming with our fantastic Jammers today at the Dubai Service Jam! 🥳
Here’s a peek at our #YallaJam adventures! 🤩
youtu.be/oU0yIMMCESo
#GSJam #DXBGSJam #Dubai #Design #ServiceDesign #DesignThinking #ThisIsWhyWeJam
@GSJam @adamstjohn @markusedgar
