@markstagi

Passionate leader, tech geek/builder/creative. Customer Success Executive - VP of CS

about.me/stagi
Joined March 2008
  • Tweets8.1K
  • Following1.3K
  • Followers1K
469Media
NRR Still rules! Bessemer Ventures did a study that showed that on average every 3% increase in NRR doubles a company’s valuation.
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Mark Stagi retweeted
Elon Musk
@elonmuskOct 19
Next year, I will give one of my SpaceX shares to every kid in America. This will be the first of many.
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The CSM’s Most Valuable Skill Isn’t Empathy. It’s Curiosity. joinprofitloop.com/p/the-csm…

The CSM’s Most Valuable Skill Isn’t Empathy. It’s Curiosity.

The best CSMs don’t just listen, they stay curious. Learn how curiosity drives better discovery, deeper customer relationships, stronger outcomes, and expansion opportunities.

joinprofitloop.com
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Mark Stagi retweeted
Elon Musk
@elonmuskOct 16
Turns out the future does have flying cars
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Freakin insane!
Tesla
@TeslaOct 16
Real life, baby
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One of the easiest ways to spot a great CSM? Listen to what happens after the customer answers the first question. Customer: “We’re struggling with adoption.” Average CSM: “Okay. We can schedule some training.” Full post on LinkedIn lnkd.in/p/gweFJxZ9

Great CSMs Ask Better Second Questions | Mark Stagi posted on the topic | LinkedIn

One of the easiest ways to spot a great CSM? Listen to what happens after the customer answers the first question. Customer:“We’re struggling with adoption.” Average CSM:“Okay. We can schedule some...

linkedin.com
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Mark Stagi retweeted
Grok Bot
@botOct 9
Grok Bot now has its own email. Bot can use it to sign up for services, contact businesses for you, or schedule time with someone.
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Mark Stagi retweeted
John Ternus
@johnternusOct 5
The way Steve taught us to care about every detail, every experience, every person, still guides our work today. Forever grateful.
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I still get chills every time the star spangled banner is sung I don’t know who it was singing today but she was locked in!
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The Renewal Is Won Way before the last 90 days joinprofitloop.com/p/the-ren…

The Renewal Is Won Way before the last 90 days

The best renewals aren’t won 90 days before the contract expires. Learn how Customer Success teams can build value, executive alignment, and renewal confidence throughout the 180-day renewal runway.

joinprofitloop.com
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Your Customers Don’t Need a CSM - they need a business partner joinprofitloop.com/p/your-cu…

Your Customers Don’t Need a CSM

Customer Success is evolving. Discover why the best CSMs go beyond relationships and product adoption to become strategic business partners who drive customer outcomes, revenue, and growth.

joinprofitloop.com
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Who’s using instinct that can send me a referral link? Would love to try it out
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Mark Stagi retweeted
Dave Kellogg
@KellblogSep 26
The SaaSpocalypse was more like a RenaiSaaS stripeeconomics.com/p/the-sa…

The SaaSpocalypse was more like a RenaiSaaS

Introducing the Stripe SaaS Index

stripeeconomics.com
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Last week's newsletter post Stop Measuring Activities. Start Measuring Revenue Impact. joinprofitloop.com/p/stop-me…

Stop Measuring Activities. Start Measuring Revenue Impact.

Stop measuring Customer Success by meetings and QBRs. Learn how to connect CS activities to retention, expansion, customer outcomes, and measurable revenue impact.

joinprofitloop.com
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Spot on
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Mark Stagi retweeted
dharmesh
@dharmeshAug 15
Absolutely loved this post. It's like Hiten is inside my head. Highly #recommend.
Hiten Shah
@hnshahAug 15

Notes on building products people love when software gets cheap

Article · @hnshah
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The Profit Loop grew our subscribers today on @beehiiv. Subscribe below 👇🏽 joinprofitloop.com/subscribe

Subscribe | The Profit Loop

Stop managing accounts. You’re responsible for revenue. The playbook for Customer Success to own a number and drive real impact

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Those hills were tough but I made it
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Customer Success Managers: How to turn Customer Conversations Into Revenue youtu.be/ovqVPNJCKbo?si=GG8r…

Customer Success Managers: How to turn Customer Conversations Into Revenue Conversations

Most Customer Success conversations stay focused on operational upd...

youtube.com
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I’ve been using Beehiiv for awhile now for my newsletter It’s been an awesome tool and I love the speed of which they are adding new and helpful features. If you want to get a newsletter started use my link to get a 14 day trial + 20% off beehiiv.com?via=mark-stagi

Newsletter Platform: Create Newsletters and Websites - beehiiv

Create, grow, and monetize your newsletter with easy-to-use newsletter tools. Build email newsletters and websites without any coding.

beehiiv.com
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how to scale trust chiefcustomerofficer.io/p/ho…

Chief Customer Officer

The newsletter, podcast, and community for people building the customer success function of the future.

chiefcustomerofficer.io
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