Specializes in getting difficult and uncertain things done well. Finds drama undergrad and PhD in strategy remarkably useful when integrated.
Toronto, Canada -- usually.
Joined January 2011
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You Can Buy Hemingway’s Typewriter. But Would You Use It? nytimes.com/2023/12/07/style… A lovely and fascinating story about an astonishing collection. Writers are inextricable from their tools and process. That was perhaps never truer than when their primary tool was a typewriter.
Christopher Nolan on the Promise and Peril of Technology theatlantic.com/technology/a… A really interesting interview with the director of Oppenheimer on technology, its uses and misuses and how to tell meaningful stories that have a global impact. A really worthwhile read.
Silicon Valley’s $445 million robot pizza revolution that wasn’t fastcompany.com/90979001/zum… There was a time when Zume was acclaimed for its acumen, laserlike focus and incredible strategic alignment. A peak behind the scenes suggests that was as much a fabrication as their cartons.
Taylor Swift Is TIME's 2023 Person of the Year time.com/6342806/person-of-t… Regardless of your personal views of her music, Taylor Swift had an outsized impact on 2023, shifting economies and making the earth move. A really fascinating exploration about managing self and identity.
Inside Mark Zuckerberg’s Top-Secret Hawaii Compound wired.com/story/mark-zuckerb… There is a singular irony to the fact that someone who profits incredibly from the personal information of you and I insists on absolute secrecy in his own life. This is both fascinating and over the top.
The Most Consequential Act of Sabotage in Modern Times theatlantic.com/internationa… This is a fascinating exploration of the sabotage of the Nord Stream pipeline. How it likely happened, exploration of motives and speculation about who actually perpetrated the act.
Reporting on Long Covid Taught Me to Be a Better Journalist nytimes.com/2023/12/11/opini… Ed Yong did some of the most powerful and significant reporting on the pandemic—and the consequences of long Covid. That came at a cost. It was also a profound learning journey. Worth the read.
The Making of a Corporate Athlete hbr.org/2001/01/the-making-o… This is an incredibly valuable & useful article. The idea of executives as athletes is a useful perspective. It is also one that gets comparatively little focus in business writing. I am taking a number of ideas from this.
ChatGPT is Everywhere. Here’s Where It Came From technologyreview.com/2023/02… ChatGPT feels like it showed up overnight and took the world by storm. It has been a long time in the making, and still has a long road ahead of it. A fascinating timeline.
How to Build a Better Motivational Speaker newyorker.com/magazine/2023/…
Motivational speakers are not like you and I. What motivates them is not the same, either. A fascinating take on one speaker's attempt to be different. You be the judge of how different he actually is.
Well, they're still advertising it!
AND it's next week.
My next webinar for projectmanagement.com... Career Planning for the New Project Manager (with some good advice for those who have already been around the block once or twice, as well).
projectmanagement.com/webina…
Ummmm... going a bit out on a limb here, but they should have been doing this all along.
To prepare students for the workforce today, colleges should teach students emotional intelligence, resilience, empathy, integrity, learnability, and leadership skills. hbr.org/2019/01/does-higher-…
One of the defining memories of my childhood.
And just sheer brilliance..
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What is going on with the other 43%, dare I ask?!?
Brexit was wrong, say 57% of British voters
economist.com/graphic-detail…
Committing to that path is where the good work comes from.
Don't avoid it. Don't panic and shut it down. Lean in to it, and see where it goes. I promise it will be to somewhere interesting.
Let's talk about good customer service, shall we?
As is my occasional reality, I am travelling. I still need to eat, so as is my occasional reality I also ordered dinner. From @doordash, to be precise.
(Foreshadowing: They're not going to come off very well in this tale).
It shouldn't require customers getting angry, escalating or highlighting failures on social media to get decent customer service.
Yet it's sad how often that is actually required before real action gets taken.
If your policies result in bad service, they're not good policies.
TL;DR
If your policies require customers to be assholes in order to actually get good customer service, they are bad policies.
And you are setting your employees up for failure in the process. Which actually makes you the asshole.
Looking at you, @doordash.