Assistant Director - Service Management @UofGlasgow Regional Chair itSMF Scotland #itSMFUKScotReg Erstwhile Motor Mechanic & Occasional Chef
Glasgow, Scotland
Joined March 2017
- Tweets547
- Following133
- Followers244
- Likes1.6K
Mark Temple retweeted
"Transformation is not an event; it is an essential and perpetual task of leadership.
#leadershup #digital #transformation #orchestrate #change #engagement #collaboration #holistic
ceoworld.biz/2019/03/30/most…
Mark Temple retweeted
Part 1 of our new blog series, Service Desk Journeys, by @markTempleIT from @UofGlasgow sharing an honest & personal account of their tool selection story: ow.ly/EGlh30kOo62 #servicedeskstory #ITSM #ITSMtools
Mark Temple retweeted
Recognize that an automated service catalog is a work in progress. You probably won’t succeed if you try to get it all done in one go—so stage it out, bearing in mind these important steps from @GoIvanti. buff.ly/2MAnuJu #servicedesk
Mark Temple retweeted
Featuring the likes of @DanielBreston & @ukcloudpro our next free member event is taking place in Glasgow on June 7th, with a focus on problem management. So if you've got #servicedesk problems, get yourself up to Scotland! ow.ly/QP4o30kfqVT
Mark Temple retweeted
44% of employees do a poor job sharing knowledge. So chances are good that your business suffers from knowledge silos. spk.to/2HNvyF1
Mark Temple retweeted
Dispatching our marine unit colleague PC Gordon to her most important job of the week. She is about to chop off her long hair on behalf of @LPTrustUK who will then make this into real-hair wigs for childrens cancer patients. #goodluckkaren #respect justgiving.com/fundraising/k…
Mark Temple retweeted
Realistic use cases for AI on the service desk: task routing/logging, correlation, virtual agent tech, search, prediction & robotic automation. Don't focus on the hype says @Simo_Morris #SDI18
Mark Temple retweeted
Massive shout out to IT for keeping us all connected these past few days! 👩💻👨💻
#EmployeeAppreciationDay xitter.cf/kimmcurran/status/9695…
Mark Temple retweeted
We are receiving calls reporting singing & cheering across Scotland but it seems particulary focused on the area of Murrayfield Stadium, Edinburgh. We have alerted all on duty officers and will investigate these reports. Some beat officers will walk 500 miles to investigate. 🏆
Mark Temple retweeted
Very pleased to see this on a client member's wall recently...
But whose office was this..? #ITIL #Practitioner – at South East, England
Mark Temple retweeted
Did you hear the latest news? AXELOS and @itSMFUK will be collaborating to promote #bestpractice in IT service management. Read more about the new initiative and plans for next year! bit.ly/2zb6Lpj #ITIL #ITSM @barclayrae
Mark Temple retweeted
From inboxing to thought showers: how business bullshit took over theguardian.com/news/2017/no…
Mark Temple retweeted
The message is spreading @AgenciGary 👊🏻👍🏻 xitter.cf/itsmfuk/status/9325557…
If you have limited spend and resource in 2018... @BobBrownCIO urges you to put all of what you do have into #Cybersecurity. You simply can't be left behind on this one. #ITSM17
Mark Temple retweeted
It's a full house at the #ITSM17! Day one of the two day conference has officially opened! #conference #expo #eventlife
Mark Temple retweeted
Will Knowledge Management Make IT Professionals Redundant? itsm.tools/2017/10/19/will-k… <<< a new #ITSM blog by @k3vinbak3r via @itsm_tools
