I help firms understand how customer-focused strategies yield financial outcomes. Views expressed are mine and do not necessarily reflect those of my employer.
Indianapolis, Indiana
Joined October 2009
- Tweets87
- Following75
- Followers63
- Likes3
Mark Ratekin retweeted
You’re invited ✉️
Hear from Forsta's Mark Ratekin, and Rick Parrish of @forrester, to learn how focusing on the #HumanExperience (HX) can help organizations future-proof #CX activities in 2023 and beyond!
Sign up to watch live or on-demand: go.forsta.com/VOC-Global-WBR…
@maratekin
Mark Ratekin retweeted
Tap into the wisdom of your teams, writes @maratekin:
hrmagazine.co.uk/content/com…
Mark Ratekin retweeted
Unleash the power of your workforce with Mark Ratekin's eight-step guide for implementing crowdsourcing into your customer experience program 👇
@maratekin #frontlineinnovation #crowdsourcing
HR Magazine - How implementing your employees’ ideas could transform your business hrmagazine.co.uk/content/com…
What is something that employees and customers have in common? Among other things, they are both dealing with challenges in the supply chain. I share some thoughts on the topic; I'd welcome your comments!
customerthink.com/how-your-c…
Nearly every organization I work with expresses some concern about survey response rates. In the posting below, I provide a few thoughts on the topic. I hope you find it helpful. #CX #customerexperience #customeranalytics #customerinsight
mycustomer.com/customer-expe…
Get it free: FREE: Zoom Backgrounds Bundle citizengoods.com/sales/free-… via @citizen_goods
Get it free: FREE: Zoom Backgrounds Bundle stacksocial.com/sales/free-z… via @StackSocial
Mark Ratekin retweeted
From the Neural Correlate Best Illusion of the Year contest, this excellent brain buster. Wow. youtu.be/HC0GGkNZPgs
Many VoC programs fail to reach their full level of maturity. Do you know how to assess your program? Check out my thoughts on the topic at crmbuyer.com/story/How-to-Ch…. #voc #cx
I would like to thank those organizations that engaged me as a consultant over the last year - I made many new contacts and enjoyed some very engaging projects, and I am grateful for the opportunity to have worked with you. I wish you all the best.
...I will be working with clients to maximize business outcomes by helping them grow their customer experience (CX) programs to maturity. This role offers the opportunity to leverage a number of skill sets that I have and I am excited to be a part of this highly talented team.
I am thrilled to announce that I have joined the Confirmit team as a Director of CX Consulting. Confirmit provides insight software solutions for Voice of Customer, Voice of Employee and Market Research programs....
In this season of giving, I believe it is important to show thanks by helping others. With this in mind, please consider making a big difference in our community in a big way by supporting the United Christmas Service, helping families meet their basic needs.
Mark Ratekin retweeted
Help us #give2veterans. Every retweet of this post by 9/30 means $1 for @Stand4Heroes, up to $500K! Let's see how much 💰 we can raise today!
Mark Ratekin retweeted
.@UWCI and the @Colts are taking over Monument Circle on Sept. 8 for the biggest BIG Kickoff yet! RSVP at uwci.org/kickoff #uwci100
As I search for my next full-time job, I’m available for contract work/consulting projects. Check out ratekinconsultingllc.com for more info.
Interesting phenomenon! xitter.cf/daveswenson/status/893…
What's the Dunning-Kruger Effect, and does it exist in the tech world? xitter.cf/AKF_Partners/status/89…
Happy birthday to @KathyRatekin, my lovely wife and the best human being I've ever known.