
@Sunlife passionate about leadership, AI, culture and product led growth. love cooking, cricket and watching movies. Views are just mine
Bangalore
Joined April 2010
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Swaminathan Lalgudi retweeted
Head of Design at Stripe on how to stop creating zombie UIs
If we only use AI to make the things that we already make, just faster, then we're definitely missing out on the most interesting part.
From my talk at @lennysan’s Summit, here are four ideas for raising the ceiling, not just the floor:
- Have a point of view [5:38]
- Encode your standards into the machine [9:07]
- Don't confuse done with good [12:21]
- Unleash creativity and artistry [16:19]
Full talk here: youtu.be/GLvFTMtw4Jk?si=-5Ts…
Swaminathan Lalgudi retweeted
🚨 KHAN MARKET TRADERS TAKE ON CJP!
Sanjiv Mehra, president of the Khan Market Traders Association, says protests and road closures have caused major business losses and hit the livelihoods of thousands of workers.
He says the association will approach the Supreme Court seeking a ban on protests in the area.
Swaminathan Lalgudi retweeted
Captain Smit Machchhar is a HERO.
In the face of the gravest danger and despite being seriously injured, he showed immense courage and an unwavering resolve to protect the lives of others.
His valour helped save hundreds of lives and avert a great tragedy.
India is proud of Captain Machchhar.
Praying for his speedy recovery, renewed strength and good health.
AI isn't making experience irrelevant. It's making experience less of a boundary to what someone can attempt next. I have seen this in three very different career transitions: a professional with 17 years in technology moved successfully into product management; someone from business operations moved into an AI Operations role at a technology company, combining operations and technology and materially expanding both scope and compensation; and people with roughly one year of college experience built their first agentic solution with coaching from an experienced architect. None of this happened because AI suddenly replaced expertise. Experience still creates pattern recognition, context and judgment. What has changed is access. Knowledge is easier to reach, unfamiliar domains are easier to explore, prototypes are cheaper to build and the distance between learning and applying has shortened. But access is not capability. Across all three cases, the real differentiators were goal clarity, discipline, curiosity, coaching, milestones, repeated practice and evidence of progress. That changes how I think about careers. Past experience should be a foundation, not a boundary. A technologist can extend into product. An operations professional can extend into AI. A young builder can execute far beyond what their years might once have suggested, while still needing experienced judgment around architecture and consequences. The organizational implication may be even more interesting: if adjacent capabilities can now be developed faster, should companies continue to define talent primarily by the roles people have already held? Delivering today's commitments remains table stakes. The second responsibility is preparing for what your work may look like six months from now. Have you moved successfully into an area where you initially lacked formal experience? What actually made the transition possible?
A senior marketer gets a Slack message at 6am, An AI agent flags an underperforming campaign, explains why, proposes a fix, asks for approval. She says no, and she's right.
That's what's actually happening inside Pepper Content. For eight years it's run organic growth for 250+ enterprises, on the hook for monthly results. Now 365 AI agents, its system Atlas, do roughly 80% of that work, reasoning across data, recommending actions, executing what's approved. One senior marketer still owns the number.
The interesting part isn't the automation. It's what Pepper didn't automate, deciding what's worth doing, catching a wrong hypothesis, owning whether the outcome moved. Encode the reasoning that repeats. Augment the judgment that needs context. Keep the accountability human. That's judgment getting relocated to where it actually belongs, not replaced.
And that relocation is what makes a different commercial model possible. Pepper's pipeline is sold on outcome, not activity. It's not alone, Sierra bills only on resolution, not per seat, and Intercom's Fin charges from $0.99 per resolved outcome. Once execution cost collapses, you stop selling hours and start selling results. Every retainer-based agency and per-seat MarTech vendor should feel that shift.
One company can't prove enterprise hierarchy is being redesigned. But it makes the argument tangible: hierarchy existed to compensate for expensive information and limited human bandwidth. Agents are loosening both, while the coordination tax on judgment gets stripped out, not the judgment itself.
Credit to @Pepper_inc and @SinglaAnirudh for building the model, and @gokulr for making its logic and numbers visible.
Where's your org chart still paying a coordination tax that agents could absorb, without anyone losing what they're actually accountable for?
AI has accelerated the task. The enterprise has not accelerated the outcome.
That is the strange emerging problem in enterprise AI.
The models are getting faster. The agents are becoming more capable. The tools are multiplying. The outcome still moves at the speed of the organization.
Most AI transformations are just faster work inside the same bureaucracy.
We can already see the contradiction:
• A coding agent produces software in hours, but the change waits weeks for approval.
• An employee identifies a better way of working, but lacks the authority to change the process.
• AI generates faster analysis, but the decision remains trapped between functions with unclear ownership.
• An agent can execute in seconds, but three committees may be needed to authorize it.
The technology has compressed execution time. It has not automatically compressed decision time, removed handoffs, or clarified accountability.
This is why we need to distinguish an AI-enabled enterprise from an AI-native one.
An AI-enabled enterprise inserts intelligent tools into an operating model designed before AI.
An AI-native enterprise redesigns the work itself: what humans should own, what agents can execute, where judgment must remain human, what authority can be delegated, and who remains accountable for the outcome.
The biggest AI opportunity may therefore not be deploying more agents.
It may be redesigning the enterprise around what becomes possible when intelligence and execution are abundant.
That creates another shift.
As intelligence and execution become cheaper, context, judgment, trust, authority, and accountability become more valuable.
An agent without trusted organizational context may simply make the wrong decision faster.
A team with powerful tools but no decision rights may produce more work without improving the outcome.
A leader who asks people to experiment, but continues to reward approval-seeking, preserves the operating model AI was supposed to change.
For regulated enterprises, the answer cannot be maximum autonomy.
It must be high agency inside explicit boundaries.
Give people and agents the context, authority, and room to execute. Make the boundaries, escalation paths, and accountability equally explicit.
The technology may be ready.
The harder question is whether the enterprise is designed to use it.
Where have you seen AI accelerate the task while the surrounding operating model continues to slow the outcome?
`#AINativeEnterprise , @JayaGup10
A strange thing happens in large organizations. Strategy starts the year completely clear. A few months later, nobody in the status review can actually answer whether the outcome is moving.
8/
None of this means killing hierarchy. The question is whether it mainly passes instructions, or actually preserves intent well enough that someone with power to act knows where to intervene when an outcome stalls.
Swaminathan Lalgudi retweeted
🔥 Only ₹1,000 Bonus? Why So Little! 😱💰 The Amount Left Everyone Shocked! ⚡🔥
The fix was simple and non-negotiable: team-only work (security, platform health) got capped at two priorities max. Everything else had to map — not “support,” map — all the way down: initiatives → epics → roadmap → stories.
This is the first of three posts on one question: if strategy is clear at the top, why does so much of that clarity disappear by the time work reaches execution?




