Lukas Velush (@luvelush) | teapawt

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Lukas Velush@luvelush1 Jul 2021

How #storytelling has come home to roost for me. linkedin.com/pulse/storytell… via @LinkedIn

Storytelling comes home to roost

At work every day, I use the power of storytelling to bring to life how Microsoft utilizes its own technology internally. The power comes from showing our customers how real people here at the...

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Lukas Velush@luvelushOct 15

🚦 Is your data actually ready for AI? 🚦 At Microsoft, we’re making AI readiness measurable so teams can find gaps and build a trusted data foundation for AI. See what we’re learning: Read the Inside Track story #MicrosoftDigital #CustomerZero msft.it/6014atkUp

Inside Track - AI-ready data: Building the foundation for enterprise AI at Microsoft

Learn how we’re preparing our enterprise data for AI at Microsoft with governance, context, quality, discoverability, security, and readiness scoring.

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Lukas Velush@luvelushOct 15

🤖 What if an AI agent could give engineers back 600 hours every month? At Microsoft, our Smart DRI Agent is helping 40+ teams streamline engineering operations with AI. See how we built it and what we learned: #MicrosoftDigital #CustomerZero msft.it/6015atn4W

Inside Track - Automating engineering operations at Microsoft with a Smart DRI Agent

Learn how we’re using an AI agent to bring incident context, telemetry, and troubleshooting into a Teams workspace, streamlining our engineering operations.

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Lukas Velush@luvelushOct 8

🤖 How are our product managers putting AI to work? At Microsoft, AI and agents are helping us automate reporting, improve planning data, and surface insights faster, freeing PMs to focus on customers and strategy. #MicrosoftDigital #CustomerZero msft.it/6011aUe8X

Inside Track - Boosting product manager productivity at Microsoft with AI

Learn how our product managers use AI tools and agents to streamline reporting, prototype, and gather context on complex issues quickly.

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Lukas Velush@luvelushOct 8

🤖 Building an AI agent is one thing. Building trust in it is another. After launching our Employee Self-Service Agent to 300K+ people at Microsoft, we learned why trust matters alongside accuracy and performance. #MicrosoftDigital #CustomerZero

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Lukas Velush@luvelushOct 8

🤖 The most powerful agent-building tool isn’t always the right one. See how we match our business needs, builder skills, and governance with Microsoft 365 Copilot Agent Builder, Copilot Studio, and Microsoft Foundry. #MicrosoftDigital #CustomerZero msft.it/6011aURVb

Inside Track - Our Customer Zero guide: Enabling agent creation across Microsoft 365 Copilot,...

Discover the lessons we learned about enabling different agent-creation tools for employees with different needs internally at Microsoft using Agent Builder.

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Lukas Velush@luvelushOct 1

🤖 One AI experience shouldn’t do everything. At Microsoft, we use Copilot Chat for productivity and our Employee Self-Service Agent for workplace support. See how giving each a clear job helps employees get the right help faster. 🔗 Read more msft.it/6011alpzv

Inside Track - Choosing the right AI experience for employee productivity and support

Learn how we separate AI-driven productivity assistance in Copilot Chat from authoritative employee support with the Employee Self-Service Agent.

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Lukas Velush@luvelushOct 1

⚡ Three people. AI. One website rebuild. ⚡ See how a three-person team used AI to rebuild our key #Foundry website. 🔗 msft.it/6010alrJy

Inside Track - Rebuilding our Microsoft Foundry Labs site with a three-people build team and AI

Three Microsoft team members used AI-powered development workflows to transform Foundry Labs into a dynamic destination for AI innovation.

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Lukas Velush@luvelushSep 24

🌱 Agentic AI is changing adoption at Microsoft. As agents spread organically, we’re shifting from driving adoption to governing it, focusing on trust, security and business impact. See our Customer Zero lessons. #MicrosoftDigital #CustomerZero #AgenticAI msft.it/6019a9rWJ

Inside Track - From the field: How agentic AI is reshaping adoption at Microsoft

Discover how our shift to agentic AI transformed our adoption from a training challenge into a scalable model built on trust and governance.

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Lukas Velush@luvelushSep 24

🎯 Not every AI opportunity is the right one. Our teams are targeting repeatable work where AI can deliver measurable value while maintaining trust, transparency & human oversight. See what we’re learning. #MicrosoftDigital #CustomerZero #AI msft.it/6015a9rKD

Inside Track - Prioritizing AI transformation opportunities in Microsoft Finance

See how AI adoption occurs within our Global Treasury and Financial Services division, which collects some $300 billion annually.

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Lukas Velush@luvelushSep 24

🚀 Deploying AI is one thing. Driving adoption is another. See how Microsoft is using role-based change management to help sellers make Sales Agent part of their daily work, with lessons for IT leaders: Read the story #MicrosoftDigital #CustomerZero msft.it/6016a9Mpy

Inside Track - Driving seller adoption of Sales Agent through role-based change management at...

See how Microsoft uses role-based and peer-learning adoption efforts to integrate Sales Agent into our sellers’ daily work and impact business outcomes.

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Lukas Velush@luvelushSep 17

🤖 We’re putting AI agents to work in Microsoft network operations. Falcon already automates ~60% of incident tickets, helping engineers spend less time on repeatable troubleshooting. #AgenticAI #CustomerZero msft.it/6019adTxl

Inside Track - From alerts to action: How AI agents are reshaping network operations at Microsoft

Discover how we’re using AI agents to combat network outages, collaborate to fix them, and communicate with stakeholders.

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Lukas Velush@luvelushSep 17

🚀 What does it take to build an IT career in the AI era? Kanu Priya’s answer: Stay curious, embrace new tech and own the whole problem. 👉 Read her story #MicrosoftDigital #CustomerZero msft.it/6019aduBZ

Inside Track - Building a career in IT with a growth mindset: Kanu Priya’s Microsoft journey

Kanu Priya’s Microsoft story shows how her growth mindset and “engineering ownership” mentality help her succeed and inspire others.

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Lukas Velush@luvelushSep 17

🏗️ We built a new data platform to support our datacenter expansion, connecting critical data, improving quality and reducing complexity so our teams can make better decisions at scale. #MicrosoftDigital #CustomerZero msft.it/6013ad1FT

Inside Track - Transforming the data foundation behind our datacenter expansion at Microsoft

Rethinking our master data management helped us align on a single source of truth when it comes to managing the data we rely on to build our datacenters.

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Lukas Velush@luvelushSep 4

🛡️ Protecting people most targeted by cyber attackers At Microsoft, our Executive Support, CISO, and Global Security teams help our leaders work securely with proactive cyber and physical protections. Read our story to learn how.

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Lukas Velush@luvelushSep 3

🏛️⚓ Getting more from Copilot without going overboard 🏛️⚓ Improve your prompting habits with our tips: ⚡ Write clear prompts 🎯 Specify length and format 🌪️ Use the right context ⛵ Pick the right Copilot 🏁 Start with the outcome msft.it/6019aVJP7

Inside Track - Taming the Copilot odyssey: Five ways to effectively prompt AI without going...

Here are five tips from Microsoft on how to keep your Copilot sessions from becoming a hair-raising journey into the depths of LLM overkill.

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Lukas Velush retweeted

Microsoft 365 Insider

@Msft365InsiderAug 28

✨Building an AI agent? More complex doesn’t always mean better. See how Microsoft employees choose the right agent architecture for the job, starting light and scaling as needs grow. Read more: msft.it/6012auCns #Microsoft365 #AIAgents #CustomerZero

Inside Track - Start light, scale intentionally: Choosing the right Microsoft agent architecture

Learn how to navigate the growing agent ecosystem at Microsoft and choose the best option to build value quickly while scaling your architecture over time.

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Lukas Velush@luvelushAug 27

🚀 Adelina Radoi's journey through our IT organization shows what it takes to grow a career in technology: Embrace challenges, keep learning, build strong relationships, and lead with empathy. #MicrosoftDigital #CustomerZero #WomenInTech #ITLeadership msft.it/6010auSAr

Inside Track - Rising to the challenge: How Adelina Radoi makes a difference in IT at Microsoft

Adelina Radoi’s journey at Microsoft highlights how resilience, curiosity, and a people-first mindset has allowed her to thrive and grow her IT career.

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Lukas Velush@luvelushAug 27

🔐 How do you secure AI agents at enterprise scale? At Microsoft, we validated AI agents in our corporate environment and learned that secure adoption requires more than AI capabilities. 🔐 #AI #AgenticAI #EnterpriseAI #ZeroTrust msft.it/6016auq7w

Inside Track - Securing AI agents in the enterprise: Learnings from our journey at Microsoft

Learn how agents can operate safely and securely inside a real enterprise environment like ours here at Microsoft.

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Lukas Velush@luvelushAug 27

🚀 Building AI agents? Start with the right architecture, not the most powerful one. 🚀 At Microsoft, we're using this approach to deploy agents faster, simplify governance, and scale AI intentionally. #MicrosoftDigital #CustomerZero msft.it/6014auWdQ

Inside Track - Start light, scale intentionally: Choosing the right Microsoft agent architecture

Learn how to navigate the growing agent ecosystem at Microsoft and choose the best option to build value quickly while scaling your architecture over time.

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Lukas Velush@luvelushAug 27

🚀 Managing enterprise devices at scale at Microsoft 🚀 Our new playbook steps you through how we securely onboard, manage, update, and retire devices across Microsoft. ✅ Onboarding ✅ Updates ✅ Apps ✅ Retirement ✅ Security 📖 msft.it/6014aulyQ

Inside Track - How we deploy and manage enterprise devices at Microsoft Digital

See how Microsoft Digital manages enterprise device readiness across the full lifecycle to improve security, productivity, and scale.

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