@luisAlt

• Value Design • Changing the way organisations change @Liveworkstudio • I write about services, business, strategy, innovation, decision-making, design

 São Paulo, Brazil
luisalt.com
Joined March 2009
  • Tweets4.6K
  • Following584
  • Followers1.5K
321Media
How long until you actually edit .md and .html files within Claude, @AnthropicAI?
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Um salve aos primos Dudu e Diego Cubas, Pipe, Igor, Berna e Caio do grupo de tênis. Acham que o Cubas era imbatível mas ele nunca ganhou do Bernardo no infantil. #TenisNaESPN
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Customer Value = Proposition + Experience
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O ano é 2025 e o @gzhdigital ainda cria barreiras para clientes que querem cancelar planos. Assinar dá pra fazer por qualquer lugar, cancelar só dia de semana, de 9h a 17h, e por canal síncrono. É uma bizarrice! Não só perderam minha audiência como vão virar conteúdo de palestra.
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Seguem com o cretinismo...
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E continuam...
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It's not every day that you find such a basic error in a very popular operating system like @Apple 's MacOS, even if it's in Beta. Here's my reporting of it.
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A "bun" restaurant in Beirut called "Le Bun On".
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Or a french restaurant, next to it, called "Le Bugnon".
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Good news: Early Bird pricing for #SDGC25 is extended to June 20! Transformation waits for no one—but we’ll give you more days. 📍 Dallas + Online | Oct 15–17 💡 Grab virtual now, upgrade later 🔗 bit.ly/43kdAp2 #ServiceDesign #SDN #DesignLeadership
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Hey, @MorningBrew! I have been trying to unsubscribe to some of your newsletters (not all), but it's impossible. I also sent a message last week, with no reply. Could you help me out, please? Thanks!
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O @itau tirou do app a possibilidade de fazer pix pra quem não tá cadastrado. É isso? @efileno
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Think different, @Apple (Great work, @kepano!)
kepano
@kepano8 May 2024
Replying to @tim_cook
I think the ad would work much better if it was reversed. All the objects should be expanding out of the iPad rather than being crushed into it made this edited version in five minutes (thanks iMovie!)
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"Hierarchies are brilliant systems inventions, not only because they give a system stability and resilience, but also because they reduce the amount of information that any part of the system has to keep track of." (Donella H. Meadows, Thinking in Systems)
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Fascism and Communism both view the world as a place of conflict, but only Liberalism sees it as a location for co-operation. Watch the full presentation and panel discussion: bit.ly/CambridgeYNH.
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This is going to change Service Design forever. rabbit.tech/keynote
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Como consultor, preciso usar todas as plataformas de vídeo chamada. De longe, a pior é o Teams. É uma relação de pura frustração...
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Gostei do novo visual do Google Maps.
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"Organizations assume that making a better service is about arranging websites, chatbots, kiosks, emails or phone calls. But in reality, the biggest influences on how well services perform are often to do with how an organization functions under the surface." (@KateTarling)
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"Don’t punish 100 percent of your Customers, or potential Customers, for what you are afraid 2 percent might try to do." (John R. DiJulius III, The Customer Service Revolution)
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