We provide the agents and consulting you need to delight your customers and scale your business 🚀 #CX #CustomerSuccess #CustomerSupport #TechSupport
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Joined March 2018
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Been working on some familiar, but new updates 🤭
With almost 10 years in the BPO market, we’ve seen that every business has different needs, often falling outside the scope of “customer support”.
These new directions at LTVplus will help solve those specific dilemmas 👇
Want to retain your MSP clients? This checklist is for you 🚀
An MSP client retention checklist is a repeatable set of checks you run on each client account to spot churn risk early.
It covers the three areas that shape how MSP clients judge your service (Swipe to see 👇)
Each of these three areas feeds client satisfaction, and client satisfaction decides whether clients stay. Our full guide looks at the whole account, not just individual tickets.
💡 Read it to see a foolproof client retention checklist for MSPs: ltvplus.com/msp/msp-client-r…
What happens when you put Tech Support and Business Analysts together? 😏
You know you’re the cool department when you have your own song, and Oreo named a line after you 😎
See what the Business Technology Solutions “Syndicate” got up to during their home-to-hangout session 👇
RoC Skincare puts the right level of customer support behind every AI interaction 🤝
Imagine not having to second-guess which solutions you need for your skin concerns. Their revolutionary AI Skin Insight tool makes it possible with just a few clicks!
Watch this live demo 🤩
Get specific details on how they implement custom AI agents in their customer experience in the full conversation.
▶️ Tune in now:
ltvplus.com/episode/how-roc-…
A great customer experience means different things to different people 💙
But above all, it should feel warm, human, personal, and solution-driven.
Happy Customer Service Week to everyone who goes the extra mile to make it all worthwhile 💐
#CSWeek2026 #CustomerServiceWeek
RoC Skincare knows what intentional customer experience truly means! 🤩
For #InternationalPodcastDay, we sat down with our friends to discuss how they turn customers' expectations into memorable experiences.
But their winning CX goes beyond efficacious skincare solutions...
Their Senior Manager of Customer Service & Ops Support spills all the tea in our new podcast episode! 🎙️
See how LTVplus helps them prioritize customer feedback, use AI intentionally, and ensure quality assurance at every step 👇
youtu.be/mQKcb40bmYY
We answer all your questions about MSP growth stagnation in our new video:
Why MSPs struggle to scale, the four main growth bottlenecks, and how to fix these challenges.
#ManagedServices #ManagedSeviceProviders #ManagedIT
Watch the full video on our YouTube channel to get a practical 4-step framework to solve your MSP’s growth roadblocks: youtu.be/T-xcxM0DQks
#ITsolutions #IToutsourcing #TechSupport
This formula changes EVERYTHING for Managed Service Providers! 🤯
If your MSP isn’t calculating Revenue per Technician, you’re leaving money on the table! It works because it measures output relative to capacity, rather than just how much your MSP earns each year.
The RPT math reveals the true profitability of an MSP.
It answers a very specific question: Are the people doing the actual work generating enough revenue to sustain your margins?
📊 Read our full blog to learn more about this metric:
ltvplus.com/msp/msp-revenue-…
Our Kenyan team did something a little different for their summer get-together 🇰🇪
They ditched the ocean-view tropical vibes and put on some "camp chic" attire fit for countryside living. We're here for it!
Check out these snippets of their retreat at Loisoi Ranch & Resort 🤩
ALT LTVplus Kenya team
ALT LTVplus Kenya get together 2026
ALT LTVplus Kenya company retreat 2026
ALT LTVplus work culture
Same time next year? 😎
The only thing that wasn’t included in Team Jamaica’s all-inclusive “Fun in the Sun” summer retreat was bad vibes! A big thanks to everyone who made sure things went smoothly 💐
It was an unforgettable five-star experience at @IBEROSTAR 🤩
ALT LTVplus Team Jamaica summer retreat
ALT Iberostar Waves Rose Hall Beach, Montego Bay
ALT Montego Bay, Jamaica
Is your MSP running on a hiring treadmill? 😮💨
You probably don’t even realize it, but you spend weeks finding, hiring, and onboarding a technician, only to have them churn within the first year. If that horror story sounds familiar, maybe our new video will help.
Our Growth exec gets into the truth about what hiring looks like for MSPs and effective hiring strategies for MSPs in 2026 and beyond.
Watch the clip above for a little glimpse 👆
Watch the full video for more 👇
youtu.be/EMcVsvrVKyg?si=47xh…
There isn’t a month (and hardly a day) that goes by without us celebrating birthdays at LTVplus. So, our social team came up with the bright idea to meet up and celebrate EVERYONE’s birthday!
We had a representative for almost every month 🥳🎂
#CompanyCulture #EmployeeWellness
The great news is there are faster and more cost-effective ways to do this!
In a new video, our Growth Executive gets into the truth about what hiring really looks like for MSP owners and what you should be doing instead.
▶️ Watch it now: youtu.be/EMcVsvrVKyg