VP UX @TomTom. PhD, UX, CX, Service Design, Automotive UX and digital cockpit. Former @frogdesign, @mckinseydesign, Design professor @polimi. Guitar player.

Joined March 2007
Gianluca Brugnoli retweeted
Good #AI #UX don't remove the user from the workflow. At the contrary, they provide checkpoints, validation moments to improve the experience and keep humans in control to drive outcomes. Preserving human agency in the age of AI is the new UX imperative. medium.com/@lowresolution/th…
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Gianluca Brugnoli retweeted
“Preserving human agency in the age of artificial intelligence is the new UX imperative.” — @lowresolution medium.com/p/the-checkpoints… This was such an incredible read and so relevant right now.
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Gianluca Brugnoli retweeted
Trung Phan
@TrungTPhan13 Mar 2025
Jon Gruber on why the failed Apple Intelligence launch is huge red flag for the company (Apple even pulled this ad of a Siri “feature” that was straight vapourware): ➡️ “What Apple showed regarding the upcoming “personalized Siri” at WWDC was not a demo. It was a concept video. Concept videos are bullshit, and a sign of a company in disarray, if not crisis…Modern Apple — the post-NeXT-reunification Apple of the last quarter century — does not publish concept videos. They only demonstrate actual working products and features. […] The Apple of the Jobs exile years — the Sculley / Spindler / Amelio Apple of 1987–1997 — promoted all sorts of amazing concepts that were no more real than the dinosaurs of Jurassic Park, and promised all sorts of hardware and (especially) software that never saw the light of day. Promoting what you hope to be able to someday ship is way easier and more exciting than promoting what you know is actually ready to ship. However close to financial bankruptcy Apple was when Steve Jobs returned as CEO after the NeXT reunification, the company was already completely bankrupt of credibility. Apple today is the most profitable and financially successful company in the history of the world. Everyone notices such success, and the corresponding accumulation of great wealth. Less noticed, but to my mind the more impressive achievement, is that over the last three decades, the company also accumulated an abundant reserve of credibility. When Apple showed a feature, you could bank on that feature being real. When they said something was set to ship in the coming year, it would ship in the coming year. In the worst case, maybe that “year” would have to be stretched to 13 or 14 months. You can stretch the truth and maintain credibility, but you can’t maintain credibility with bullshit. And the “more personalized Siri” features, it turns out, were bullshit. Keynote by keynote, product by product, feature by feature, year after year after year, Apple went from a company that you couldn’t believe would even remain solvent, to, by far, the most credible company in tech. Apple remains at no risk of financial bankruptcy (and in fact remains the most profitable company in the world). But their credibility is now damaged. Careers will end before Apple might ever return to the level of “if they say it, you can believe it” credibility the company had earned at the start of June 2024 [WWDC].” ⬅️ *** Full peice definitely worth a read: daringfireball.net/2025/03/s…
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Gianluca Brugnoli retweeted
Satya Nadella
@satyanadella27 Jan 2025
Jevons paradox strikes again! As AI gets more efficient and accessible, we will see its use skyrocket, turning it into a commodity we just can't get enough of. en.m.wikipedia.org/wiki/Jevo…
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Gianluca Brugnoli retweeted
I talked to the CEO of a moderately big tech co who said they'd replaced Figma with Replit. This surprised me because I don't even think of them as being in the same business. But he said Replit is so good at generating apps that they just to straight to prototype now.
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Gianluca Brugnoli retweeted
BREAKING: John Sykes, a legend of hard rock guitar who made his mark with stints in Whitesnake, Thin Lizzy, and Tygers of Pan Tang, among others, has died at the age of 65 guitarworld.com/artists/guit…
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Gianluca Brugnoli retweeted
TomTom’s Traffic Index would be nothing without the data. The same goes for its traffic products. With some of the highest resolution traffic data in the world, TomTom’s yearly Traffic Index is the perfect display of how its data sets it apart. Learn more about what makes our Traffic Index the freshest and most accurate picture of how cities move: bit.ly/3WmwIP1 #TomTom #TrafficIndex
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Gianluca Brugnoli retweeted
Every year, cities move goods, people and ideas. What can we learn from their traffic patterns to help create a world where cities flow freely?  Find the top stories through the latest TomTom Traffic Index: bit.ly/40l62Rd #TomTom #TrafficIndex
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Gianluca Brugnoli retweeted
This is a thread about remaking the tech sector. Silicon Valley still claims the mantle of “disruption”, as if it is made up of competitive small companies rushing to innovate in order to edge into established industries. The truth is that Silicon Valley is now home to the largest corporations humanity has ever seen. At the beginning of the 20thcentury, when US society and lawmakers were alarmed about the growing power of “trusts” (large corporations), the two leading companies, Standard Oil and US Steel, had market capitalizations of around $1 billion, which in today’s currency would be worth about $32 billion. In comparison, Alphabet/Google’s and Amazon’s market valuations are hovering around $2.3 trillion, Apple’s is above $3.6 trillion, and Microsoft’s is close to $3 trillion. Today’s tech giants also have revenues that are more than 100 times those of early 20th century trusts, including Standard Oil and US Steel. Tech boosters might argue that this is because of the innovativeness of these companies or an inevitable consequence of network economies, generating winner-take-all dynamics for companies that acquire the biggest clientele or the largest amount of data about users. The truth is more nuanced. Tech companies have been innovative. Nevertheless, there is recent evidence suggesting that they have done so by employing a large fraction of the supply of innovators and scientists, and once an innovator starts working for these large corporations, they are less innovative than they used to be in smaller companies: ufukakcigit.com/s/Akcigit_Go… Worse, tech giants have also grown their size partly by aggressively acquiring rivals: ftc.gov/system/files/documen… Numerous acquisitions, like Facebook’s purchase of Instagram, did not just help tech giants grow rapidly. They may have also extinguished competition: (see sciencedirect.com/science/ar… or insights.som.yale.edu/insigh… also papers.ssrn.com/sol3/papers.… for the contrary view). My overall assessment from this evidence is that these companies have grown so much at least partly because of a failure of antitrust in the United States and Europe. A tradition dating back to US Supreme Court Justice Louis Brandeis recognizes that a failure of antitrust will not just mean higher prices for consumers and bigger distortions. It would also pose a challenge to democracy, as these companies wield oversized political and social power. This is what we have to come to accept as normal today, with the tech sector becoming the second-largest vendor on lobbying in the United States (after pharma) and the values and viewpoints of Silicon Valley dominating every part of our social lives, including unfortunately journalism. (The data on lobbying expenditures come from Open Secrets, opensecrets.org/federal-lobb…). Two key antitrust cases against Google’s monopoly in advertising on the two sides of the Atlantic could reshape the web and in the process kickstart a turnaround in antitrust philosophy and practice. (See npr.org/2024/10/09/nx-s1-514… ec.europa.eu/commission/pres…). It is about time. The background to the story is very well known. Digital ads dominate the web, and Google/Alphabet dominates digital ads (with Meta/Facebook being a distant second). The question is whether this state of affairs reflects Google’s amazing innovativeness in AdTech (the marketplace for digital advertising) or whether it also reflects the company’s monopolistic abuses. Lawmakers on both sides of the Atlantic are converging to the latter interpretation and are accusing Google of abusing its market power to generate monopoly profits and harming consumers, publishers and competition as a result. US judge Amit P. Mehta ruledin August that Google had illegally monopolized the search engine market, among other things, by paying billions to be the default search engine on various platforms. After years of tech giants consolidating their hold over key markets, this could be a first step towards limiting this growth or even a prelude to a series of breakups. True, the incoming Trump administration has promised to be much more friendly to various parts of the tech eco-system, and especially to artificial intelligence (AI) and crypto currency. Nevertheless, there is no love lost for Big Tech among some Trumpers. VP-in-waiting JD Vance, for example, recently praisedthe current head of the FTC, Lina Kahn, who is partly responsible for reenergizing anti-trust in the United States: fortune.com/2024/08/11/jd-va… Next will be Europe’s turn. EU moved early against Big Tech, fining them for competition breaches and passing the Digital Markets Act and Digital Services Act. Yet the tech sector is as consolidated as ever and European consumers are still dependent on these mega platforms. EU could take a more decisive step towards ending the dominance of these tech companies with the Google AdTech case. The root problem is Google’s overwhelming dominance of the entire AdTech ecosystem, which enables the company to act simultaneously as buyer, seller, and market-maker in an industry worth over $800 billion today and projected to grow to $2.5 trillion in the next several years: fortunebusinessinsights.com/… Google’s control over the entire market leaves advertisers and publishers with little choice but to accept its terms. This dynamic has been ruinous for many industries, including journalism. Independent publishers are a cornerstone of any democratic marketplace but can no longer survive squeezed by Google. In 2023, Google accrued 237 billion dollars from its AdTech monopoly, while the revenues of independent publishers and newspapers have declined. As a result, we have a new phenomenon: news deserts, which are areas where communities lack access to credible local news sources, once again damaging democracy and civic citizenship: cmpf.eui.eu/news-deserts-on-… Big Tech defenders have historically claimed that breaking up these companies will harm consumers, slow innovation, and lead to economic stagnation. But monopolies are typically bad for innovation. If the AT&T monopoly wasn’t broken up in 1982, the digital and then the subsequent Internet revolutions may not have taken place. Why should the dominance of today’s Big Tech be any different? Breaking up tech giants wouldn’t by itself be sufficient for a competitive marketplace in new technologies. In the US, bipartisan draft legislation proposes structural firewalls to prevent companies from operating on both sides of the AdTech market. Portions of the Digital Markets Act mandates ad transparency. If adopted on both sides of the Atlantic, these measures could help but are not sufficient. I have argued repeatedly that the key challenge for today is to innovate in new technologies that provide better information and services to consumers and create new tasks and productivity-enhancing for workers: amazon.com/Power-Progress-Th… Yet, such technologies are unlikely to be forthcoming rapidly when digital ads are the only game in town and most of the revenues online are from digital advertisements. This isn’t just because of the social negatives of massive data collection and the attention economy undergirding huge digital ad revenues, which are now well understood. It is also because the current structure is anti-competitive. New companies experimenting with new technologies and business models are at a disadvantage relative to big platforms when they can only raise revenues by monetizing data via digital ads, because they have less data than established incumbents. Worse, as unknown quantities, they cannot develop new business models based on subscription fees or sales of new services when leading platforms are making money using digital ads. One way of breaking this cycle is to impose a sizable digital ad tax in order to increase competition in the online economy, as Simon Johnson and I have argued. We proposed a tax of 50% for all ad revenues above $500 million a year, which EU can unilaterally impose, changing the whole digital game at one fell swoop: shapingwork.mit.edu/research… Other reforms are also necessary. The future of the Internet and AI is entangled with creating a fair data economy, as a new report under the auspices of the Project Liberty Institute argues (to which I also contributed): projectliberty.io/news/proje… To make such an aspiration a reality, we need new laws that simultaneously protect the privacy of individuals and lay the foundations for more inclusive markets, in which individuals and data collectives (or data unions) can control data, so that large platforms and AI companies cannot expropriate people’s information and the fruits of their labor. I believe that this shouldn’t be bad for tech companies. The right architecture of data markets would ultimately help the tech sector by encouraging people to invest in and produce higher-quality data, which are a key input for more useful AI tools and more valuable online services. But there would be a lot of opposition from many tech companies today against any attempt to protect people’s data and introduce property rights over data. Here, too, Europe can play the leading role, not only disrupting the current oligopoly in the tech sector but also taking steps towards a new, more productive, more competitive and fairer data economy.
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Gianluca Brugnoli retweeted
Apple is offering rare discounts of up to 500 yuan on its latest iPhone models in China, as the U.S. tech giant moves to defend its market share against rising competition from domestic rivals like Huawei. reuters.com/technology/apple…
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Gianluca Brugnoli retweeted
Copy Jaguar.
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Gianluca Brugnoli retweeted
OpenAI
@OpenAI31 Oct 2024
🌐 Introducing ChatGPT search 🌐 ChatGPT can now search the web in a much better way than before so you get fast, timely answers with links to relevant web sources. openai.com/index/introducing…
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The EU AI Act seems designed to allow AI only for routine tasks while hindering its use in high-level problem-solving. This will endanger European AI startups and significantly damage EU productivity. THREAD on our post today in Silicon Continent. 1/9
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In an economy where time and knowledge are the key scarce resources, the advent of AI, with its ability to solve problems at scale, can change how the entire economy is organized. My post today on the economics of AI. siliconcontinent.com/p/how-t…
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Gianluca Brugnoli retweeted
Monday 21st October 2024 We are all deeply saddened to learn about the passing of Paul Di'Anno earlier today. Paul's contribution to Iron Maiden was immense and helped set us on the path we have been travelling as a band for almost five decades. His pioneering presence as a frontman and vocalist, both on stage and on our first two albums, will be very fondly remembered not just by us, but by fans around the world. “It’s just so sad he’s gone,” comments Steve Harris. “I was in touch with him only recently as we texted each other about West Ham and their ups and downs. At least he was still gigging until recently, it was something that kept him going, to be out there whenever he could. He will be missed by us all. Rest in peace mate ⚒⚒.” We were very grateful to have had the chance to catch up a couple of years ago and to spend time with him once more. On behalf of the band, Rod and Andy, and the whole Iron Maiden team, we extend our deepest sympathies to Paul's family and close friends. Rest In Peace Paul.
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We keep hearing how solving Europe’s innovation stagnation requires more public spending. But the numbers show otherwise: the EU falls behind in private R&D investment, not public. A thread based on this week’s blog. 1/10 siliconcontinent.com/p/the-p…
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Gianluca Brugnoli retweeted
Steve showed us that the future isn’t something you wait for—it’s something you build. His memory lives on in the hearts of innovators and dreamers everywhere—at Apple and beyond.
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Gianluca Brugnoli retweeted
I'm just leaving this right here and backing away slowly
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Gianluca Brugnoli retweeted
In this week's edition of The Torment Nexus, a newsletter of analysis and perspective on technology and culture, I look at the moral panic that has developed over the alleged link between social media use and teenage depression: torment-nexus.mathewingram.c…
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