Larry Irons (@lirons) profile picture

Experience design strategist, researcher, and teacher of social ways to get better results.

St. Louis, MO
Joined March 2008
Replying to @cvs
@CVS chatbot customer service agent doesn't know the difference between a prescription refill and a prescription renewal. What a bad customer experience #AI #genai #customerexperience
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Replying to @CBS
@CBS @ABC @NBC @foxnewspolitics Please stop using the phrase "conspiracy theory" to describe allegations of conspiracy. There is no such thing as a conspiracy theory. Giving such allegations the status of "theories" is misleading and all of you should know better.
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Replying to @RayDalio
@RayDalio you seem to think productivity results in higher wages. You need to look at this and tell us why things are different now epi.org/productivity-pay-gap…
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Why is Paramount+ "The Daily Show" and "Late Night" available on YouTube and not on Paramount+? Get your act together! #ParamountPlus #Paramount We don't care about your acquisition woes!
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Replying to @Prime
@Prime @FTC Watched the first season of Billy The Kid which, according to Amazon, is included with Prime. Got to the second season and it requires signing up with MGM+. BAIT AND SWITCH. Do something about this!
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Adieu to X. Anyone who has an interest in what I might tweet can find me on Mastadon with the same handle. If I'm going to have to pay for access to tweetdeck there is little reason to stay here. The original interface has always sucked. The current one is worse. #Xiled
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Do layed off tech workers not know about the Worker Adjustment and Retraining Notification Act (WARN) (29 USC 2100 et. seq.)? @Tesla
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If you ever wonder how to get the worst #customerexperience in the pharmacy business try getting the BBB-rated F service from @cvspharmacy. What a joke of a service process!
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Well, I guess I am out of this X space. I will not pay for access to tweetdeck or X. Let the advertisers pay. Oh, I forgot, they have all left too.⚡️
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How Is ChatGPT’s Behavior Changing overTime? Great research from Stanford arxiv.org/pdf/2307.09009.pdf #machinelearning #ChatGPT
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Replying to @kurt_cagle
@Kurt_Cagle offers some insights worth thinking about regarding societal impacts of generative AI #ChatGPT
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Leave it to Kurt...been lucky enough to find his work here and there since the Lingo days.
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Replying to @SociologyUmsl
Don’t miss your chance to read new Cambridge Element Confronting School Violence by Jillian J. Turanovic, Travis C. Pratt, Teresa C. Kulig, Francis T. Cullen! Free access available until 4 April #cambridgeelements #sociology ow.ly/HwEh50Ip5ZT
BOTS of any kind suck! This has been true from the beginning of them.
Replying to @WhatIsAWomanBot
This definition (which includes understanding gender through sociology) is not circular. Disregarding this just because it was posted by a bot proves that this wasn't an honest question at all. ✌️ xitter.cf/WhatIsAWomanBot/status…
Well, I have a disabled iPad that will not let me connect to iTunes cause I don't have an iTunes account and they will not allow a password change based on an email address. Guess they want anyone in this situation to buy another device. FAT CHANCE!
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Replying to @SociologyUmsl
@SociologyUMSL It seems that meaning in life is less important as you become richer...hard to know what words mean to people but interesting nonetheless
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Replying to @SociologyUmsl
@SociologyUMSL I teach this sort of social history in my class The City -- An interesting history of how names of houses were mapped to numbers tinyurl.com/5n7ayfs3