@kyan

We are a digital product agency and experts in strategy, design and engineering. 'Best Place to Work 2021' and a Certified B Corp.

 Guildford, Surrey, UK
linktr.ee/kyanstudio
Joined June 2008
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We’re Kyan. We believe technology works better when it’s powered by people. Creative people, engineering people, process people, experience people, people people. #technology #digitalproducts #companyculture
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A very Merry Christmas from all at Kyan! Wishing you a great festive break. 💙
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We are lucky to have our very own in-house CX evangelist in Simon. He is a firm believer in getting the finer details right. Whether that's the language used on a platform, a pre-determined preference in a CRM, or the ease at which a customer can get in touch — it all matters.
Customer experience doesn’t have to be a big idea or huge investment. It can be something really simple. CX is an emotional tool and it’s often about those micro interactions.

ALT Customer experience doesn’t have to be a big idea or huge investment. It can be something really simple. CX is an emotional tool and it’s often about those micro interactions.

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Every few weeks, we get together to reflect on the month gone. November was a trifecta of long-standing clients, new clients and new projects. We've also been taking some time to focus on '25, which will see some exciting developments from the studio. But first... December. 🌲
Monthly highlights: December

ALT Monthly highlights: December

From strengthto strength We’ve been working with Pure Gym to completelytransform the onboardingjourney for new customers.

ALT From strengthto strength We’ve been working with Pure Gym to completelytransform the onboardingjourney for new customers.

Moo-ving forwardwith Yeo Valley Fresh off the back of Yeo Valley’s great new online destination, we are working with the team to optimise the Visit Yeo experience. A beautifulpartnership Five years into our relationship with Wella, we continue to build, evolve and manage their brand websites through a centralised global team.

ALT Moo-ving forwardwith Yeo Valley Fresh off the back of Yeo Valley’s great new online destination, we are working with the team to optimise the Visit Yeo experience. A beautifulpartnership Five years into our relationship with Wella, we continue to build, evolve and manage their brand websites through a centralised global team.

Gearing up for 2025 As we begin our countdown to the end of the year, the team is already busy thinking about how we evolve the Kyan Digital Product Framework, finding new ways of working together and launching an all-new Kyan website for 2025.

ALT Gearing up for 2025 As we begin our countdown to the end of the year, the team is already busy thinking about how we evolve the Kyan Digital Product Framework, finding new ways of working together and launching an all-new Kyan website for 2025.

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📣 "Their quality of work, reason for existing and value they provide is second to none. Their dedication to creating a culture of care and mutual respect extends to their team and clients." Thank you again to the Wow team, and all the agencies and individuals who took part. 👏
BenchPress by Wow. The Most Admired Agencies 2024: Culture

ALT BenchPress by Wow. The Most Admired Agencies 2024: Culture

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"If you can fix those problems, it's like a rising tide. You start improving everything along with that – making sure the plans are right for the foundations and then building everything else on top." Wise words from Will – our full-time Head of UX and part-time quote machine.
UX is understanding where there are moments of frustration and focusing on them, because those are the everyday problems that people experience.

ALT UX is understanding where there are moments of frustration and focusing on them, because those are the everyday problems that people experience.

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Great to see @yeovalley in, well, Yeo Valley. We headed west for a strategic workshop focused on planning what’s ahead and deepening our understanding of their vision. Mel, Tom, Pete and Harry also found time to stop off at The Moo Inn for a few pints. Of milk, of course. 🥛
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We love working with startups. They bring a great sense of opportunity. In our recent video, Laurent explains how we work with startups to conceptualise their ideas and secure funding. Watch now on YouTube: youtu.be/UNMOlpHOr54 #DigitalProductDesign #Entrepreneurs #Startups
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Can AI replace QA? That's a hard "no" from Thari, our Lead QA Engineer. See what she had to say in our latest SLICE clip: youtube.com/watch?v=5SDQdOMQ… #QA #SoftwareQA #SoftwareEngineering
AI and machine learning are having a significant impact on QA but are no replacement for human cognitive skills and problem solving.

ALT AI and machine learning are having a significant impact on QA but are no replacement for human cognitive skills and problem solving.

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Have you seen our "How to Build a Digital Product" video series? We've recorded eight episodes (and counting). If you're looking to take a new digital product to market and are unsure how this series is for you. Check out the playlist on YouTube: youtube.com/playlist?list=PL…
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Let's cut to the chase. Can artificial intelligence completely replace quality assurance in software engineering? In our latest SLICE, we asked Thari "Are QA engineers safe? #QA #QAEngineer #ProductDesign
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Do not be alarmed by this gentle giant, for he is Steve, QA-turned-Software Engineer. Steve recently joined Thari in our SLICE mini-series and answered, “How would you describe QA to your 97-year-old grandma?” Watch the full clip here: youtube.com/watch?v=kW0OIAFm… #QA #Software
STEVE BUTLER: QA is looking at digital products and understanding that the person at the end of it is a real human, not just a "user".

ALT STEVE BUTLER: QA is looking at digital products and understanding that the person at the end of it is a real human, not just a "user".

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We sat with Laurent to discuss our process with startups and entrepreneurs. Specifically, how we help to create something tangible in the early stages. 🧔🏻 "Is the digital product correct? Is the market right? Is the business plan valid?" Watch here 👉 kyan.com/news/digital-produc…

Digital products: How we help startups get started | Kyan

In our latest video, Kyan CEO and co-founder, Laurent, talks about a few of the ways that we work with startups and how we use our team and our expertise to ...

kyan.com
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QA is an iceberg. Above the surface, we ask, "Does it work as it should?" But there's much more to it: Stress testing, auditing, compliance, code health, accessibility... It can get complicated quickly. Thankfully, we have Steve on hand to put it into simpler terms.
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Our digital product framework is the process we use to build products. Core to the framework are activities: 💎 UX Audits 💎 Prototyping 💎 Story Mapping 💎 User Testing Laurent explains how you can choose, resource and budget for these activities. youtube.com/watch?v=BB4Gxfl3…
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What do you call a gathering of euphoric, free-spirited, peace-loving bohemian rebels? It's Kyanfest 2024, of course. ☮️ #LifeofKyan #SummerParty #AgencyCulture
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Kyan's "Dr Figma", aka Henry Price, goes all Nostradamus on us and shares his predictions on how artificial intelligence may change the way that designers use @figma. View more SLICE videos: youtube.com/playlist?list=PL…
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We're sure we speak for many agencies when we say that Figma has become a crucial tool for digital product design. Kyan's "Dr Figma", aka Henry Price, shares his favourite features and how it's revolutionised the way we work as designers and developers. @figma #ProductDesign
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View more SLICE clips on YouTube: youtube.com/playlist?list=PL…

SLICE

All the SLICES.

youtube.com
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❓ How do you build digital products? ❓ Am I the right kind of client for you? ❓ What if I have specific needs? In our recent "How we work with clients" video, Laurent explains three ways that we help our customers bring their digital products to life. youtube.com/watch?v=R_VFnAat…
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Our UX Designer, Stephen, isn't alone in his view that companies on a quest for "perfection" are causing more frustration than delight. Ever wished you could roll back to a previous version of an app? This one goes out to you. youtube.com/watch?v=SepgqQap… #ProductDesign #UXDesign
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