A sysadmin told Grammarly his company wasn't renewing. Grammarly then started emailing all the company's users, asking them to write the sysadmin to stop the cancellation. Every employee with a licence received an email from a "Customer Success Manager" saying the subscription was under review, along with the licensing colleague's direct email address and a copy-paste note asking him to keep it. The app on their machines said the same: access ends September 30; let your manager know how much it helps. The button read "Find your admins." He says the company had planned to ride out the rest of the subscription. Instead, leadership ordered the emails deleted, Grammarly pulled off endpoints, and the Copilot rollout moved up.