Host of CSM Talk the podcast that discusses the two most important things in Customer Success - Value to The Customer and Value to your organisation.
London, England
Joined July 2012
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Hey @asana, what's the idea with asking me to upgrade to a paid plan when I spent over £700 with you a month ago for a paid plan? Can somebody contact me as I now can't log in.
Kevin Reinhardt retweeted
This new digital exhibition in the Atelier des Lumières, Paris, immerses visitors in the paintings of Vincent van Gogh. Projecting on all the surfaces and using music, it retraces the intense life of the artist in a deeply multimedia fashion buff.ly/2N29kBC
There's nothing worse than closing a massive deal at quarter end only to realise that it has minimal revenue impact. So if you're a commercial or finance leader here's some sound advice from the Revenue automation Doctor. lnkd.in/exTZJsB
Nice article on how changes in business models to subscriptions is helping both larger business cope with disruption but also small organisations and journalists finding innovative ways to making a living. lnkd.in/e2qwgt5 lnkd.in/eJBMU3f
To all my Nordics Friends, come and join us in Stockholm two weeks today, March 12th for Zuora Subscribed and benefit from the experiences of Ericsson, Schibsted, Dagens Nhyeter and Medius on running a successful subscription busin…lnkd.in/ekR8VPp lnkd.in/egkTUGi
A lot of my customers in media are currently looking at the transition from Print to Digital, so hopefully if like them you're facing this challenge, this has some useful pointers. lnkd.in/dDDAVny
This is a handy little guide on the key aspects of your subscription business such as Growth, Churn, Ecosystem, Advocacy to line up for a successful business, topics that I have with my customers on a daily basis.
bit.ly/fightchurn lnkd.in/gZ4BYr9
Here's a nice handy guide for anybody on some key considerations for anybody into OTT or Video content subscription businesses.
lnkd.in/gQxFBCt lnkd.in/gwMF6WF
We're hiring for Customer Success in Paris, so let me know if you're interested. lnkd.in/ek6HmZf
Really great to see how our Partnership with Centrica connected homes is powering startup disruptive initiatives
lnkd.in/eAw287v
Really great to see how our Partnership with Centrica connected homes is powering startup disruptive initiatives.https://lnkd.in/e_xRcsm
Kevin Reinhardt retweeted
Visit our online store for great new products!
bit.ly/2hoNqKT
Great turnout for the last @brandnetworks and @growwithG at Grant Thornton London social media workshop
Social tips. Measure. What are your baseline metrics? Measure conversions, @SAP__Anywhere @growwithG @SAP__Anywhere
social don'ts. Using slang which doesn't for the brand. @growwithG @SAP__Anywhere @brandnetworks
Tips for social. Let the users do the work for you. User generated content creates authenticity @brandnetworks @SAP__Anywhere @growwithG