Your Lifetime access remains active, and core VPN with the standard server network stays available at no extra cost. A specific set of advanced features is reserved for Premium users. This is a final infrastructure decision, and our privacy and no-logs commitments are unchanged.

Andro, we understand your frustration and we're sorry. Your Lifetime license stays active and core VPN stays free. Some advanced features run on dedicated infrastructure, so they now need Loyalty Plus. For full details, please contact [email protected].

Gus, we hear you, and we're sorry the app no longer fits the way you used it. Your Lifetime license is still active and the core VPN stays free. Some advanced features now sit behind Loyalty Plus, and that decision is final.

We understand the frustration. Your Lifetime plan stays active, with core VPN access and standard servers at no extra cost. Some advanced features now sit under Loyalty Plus, as they need dedicated capacity and ongoing infrastructure investment. Thank you for being with us.

We understand the frustration, this is a known, ongoing issue affecting UK streaming access, caused by a third-party infrastructure provider outage. Our team is actively working on a replacement, but we don't have a confirmed timeline yet. We're sorry for how long this has taken.

This is an intentional and final service-model change for selected Legacy Lifetime plans. Core Lifetime VPN access remains active, while a specific set of advanced features is now reserved for Premium users. Supporting these capabilities at scale requires dedicated capacity, ...

Hi, We're very sorry for the trouble accessing Netflix, and thank you for your patience. We're aware that this specific server is temporarily affected by an issue on our service provider's side, which is impacting Netflix access. Our team is already working on resolving this. ...

Hello, please contact us via DM or [email protected] with the details of the affected servers and any other issues you’ve encountered. Our team will take a closer look at your case and investigate the situation to provide you with a proper explanation and assistance.

Hello, we've already contacted you via email. Please check your email inbox.

Hello! The Turkey server is still affected by an infrastructure issue on the provider side. The latest update we received from the data center was that they had identified the root cause and were already working on recovery, but the restoration was taking longer than expected ...

Hello! The Turkey server is temporarily unavailable at the moment, but it has not been removed permanently. We’re working on restoring it, and we appreciate your patience in the meantime.

Why the Fight Against VPNs Will Be Lost vasylivanov.com/2026/06/01/w…

We understand you do not want to share your details publicly. Please send us your KeepSolid account email via DM, and we will check your case directly. Without that, we cannot identify your account or locate your previous requests.

Hello! We're committed to helping! Please contact us via email [email protected], where we can investigate further.

Unfortunately, we haven't received the requested information, such as your email address or ticket number. Without these details, we are unable to look into your issue and assist you further.

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The fact is, we cannot send marketing emails to external or unregistered addresses. Promotional emails can only be sent to the specific email address that is already registered in our system.

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