Usability research & AI experience evaluation. See where people struggle with your product, service or AI chat, understand why, and know what to improve.
Australia
Joined September 2026
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"Unexpected item in the bagging area." …what item? Now what? 🛒
Fix: say what's wrong and what to do next, with a picture.
No app needed. Just usability.
#usability #UX #justusability #selfcheckout #design
Doors closing. Someone running. ▶|◀ or ◀|▶? 😬
Fix: write "Open", and make it the big button.
No app needed. Just usability.
#usability #UX #justusability #lift #design
"I want to talk to a person." "Sorry, I didn't get that." 🔁
Fix: offer a human the moment the bot loops.
No app needed. Just usability.
#usability #UX #justusability #chatbot #AI
Four burners in a square. Four knobs in a row. Which is which? 🔥
Fix: lay the knobs out like the burners.
No app needed. Just usability.
#usability #UX #justusability #DonNorman #design
Hotel shower. The hot and cold marks wore off years ago. 🥶
Fix: a mixer that only turns one way. Off, cold, then warmer.
One brand doing it right: Robertson Bathware (Elementi Tita)
No app needed. Just usability.
#usability #UX #justusability #hotel #design
Google’s Universal Cart is live in the US: one cart for products from different shops, across Search and Gemini.
Then the handoff: Google Pay, or the shop’s own cart.
Who are you buying from, and where do you get help when it goes wrong?
#usability #AIshopping
Pressed the crossing button. Nothing. Pressed it again. And again. 🚦
Fix: a light and a beep on every press, so you know it heard you.
One brand doing it right: Aldridge iTouch by Traffic Technologies
#usability #UX #justusability #design #walkable
Playing your kid’s favourite song on repeat? Spotify has a setting that keeps kids and family music out of your taste profile, so it won’t shape your recommendations. Useful when your account doubles as the family jukebox.
🤖 Made with AI
Our first Chrome extension is out, and it's for one simple thing: File your bookmarks at the right place.
chromewebstore.google.com/de…
OpenAI's new Dots keep working after you close the tab.
So does every always-on AI agent. The usability question: do you know what it's doing?
Show. Ask. Stop.
Big supermarkets built apps to tell you which aisle.
Most stores can't. They don't need to.
Put the answer where people look: the zone overhead, the section at the shelf.
What's the one thing customers always ask your staff to find?
Sources below.
#usability
Ever pulled a door that needed a push?
It wasn't you. It was the door.
The same thing happens in apps, forms and chatbots. If people need a sign to get through, the design has already failed.
What's the worst Norman door you've met?
#usability
Introducing Usability for Everyone: a series of everyday digital frustrations and practical fixes.
First up: a form that won’t submit. One tiny checkbox. No clear explanation.
We’ll add more examples as we go. Follow along.
#Usability #UX
People found out at the checkout.
The messaging on NAB's status page during their 23 Sept outage left people wondering what was still working. A clear message could've solved that.
#usability
Read our quick post on the outage and what messaging could solve: justusability.com/blog/nab-o…
