@justHand

Welsh weirdo in MCR. User researcher at Co-op Digital and craft beer lover. Don't tweet much.

 Manchester
Joined January 2009
  • Tweets2.6K
  • Following518
  • Followers415
162Media
.@justHand and @MaisiePlatts explain how research in-person helps to build empathy for the challenges our @coopuk store colleagues face digitalblog.coop.co.uk/2023/…
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We are thankful to everyone who has helped transform Co-op so we could respond quickly, and well, to the pandemic. ❤️ 2020 has been awful but there is a lot to be grateful for too. ❤️ Here's what we did this year. digitalblog.coop.co.uk/2020/…
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😍 @WorkshopTactics I'm pumped
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New permanent role! We're looking for a content designer @CoopDigital to help shape our digital products and services. It's an opportunity to work on a brilliant team in a business that genuinely cares about doing the right thing. jobs.coop.co.uk/job/greater-… #contentdesignjobs
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.@WalkerUXRanger and @JmeKane designed a voice user interface with @CoopFuneralcare colleagues. Here’s how they did it and what they learnt. digitalblog.coop.co.uk/2020/…

How a voice user interface could help our Funeralcare colleagues - Co-op Digital blog

Sometimes in organisations – and especially in digital teams – we start a piece of work but for various reasons we don’t roll it out. The work we’re talking about in this post is an example of this...

digitalblog.coop.co.uk
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How to run a remote design sprint during a crisis. @justHand explains.digitalblog.coop.co.uk/2020/…
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.@hatwell and @matt_edd1 explain the changes we’re making to the Shifts scheduling app so we can better meet the needs of new and existing front-line colleagues. digitalblog.coop.co.uk/2020/…
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Rachel Howarth retweeted
Ross Milner@Ross_Milner
30 Jan 2020
Well 500 miles 3 roadshows 2600 managers and 1 amazing product #SmartGap so proud of the work the team have done to make such an amazing product. Live in all stores from Monday !!! @CP_Whitf @markgrews1 @DurableStretch
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Our team reflect on their 2019 highlights. digitalblog.coop.co.uk/2019/…
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Last October we set up a team dedicated to supporting colleagues in @coopuk Food stores. We wanted to take away complex processes so they could spend more time and energy with customers. Here’s @justHand on how we’ve done so far. digitalblog.coop.co.uk/2019/…

What the data and feedback show about 3 digital services in our Food stores - Co-op Digital blog

In October 2018, we formed the Operational Innovation Store (OIS) team. Our mission is to support store colleagues and empower them to spend more of their time and energy on customers and members...

digitalblog.coop.co.uk
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"Seeing how colleagues had adapted 25-page "gap" reports revealed a lot of needs we might have otherwise missed." @justHand explains why contextual research was essential when designing "Replen" for @coopuk Food colleagues. digitalblog.coop.co.uk/2019/…
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To close this very active season for PhD awards, we congratulate James, now Dr James, Bradbury on defending his PhD dissertation entitled 'Hinduism and the Left: searching for the secular in post-communist Kolkata'
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“Grief is not linear.” @SpencR06, @WalkerUXRanger and @hannahhorton explain how mapping out the practical and the emotional user journey has helped us understand our @CoopFuneralcare clients. coop.uk/2wBunDP
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Come and join us for a special one off evening with @jmspool on 28th May at 18:30 at the @bookingcom offices in Manchester. eventbrite.co.uk/e/an-evenin… Entry is free but a ticket is required. #URNorth #UserResearch #UserExperience #UX #uxdesign #Manchester
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“I knew nothing about agile ways of working 6 months ago. This post is about the benefits of working in this way and why non-digital teams should be collaborative and committed to designing for their user.” @nlb_71 from Co-op Risk explains what he’s learnt digitalblog.coop.co.uk/2019/…

Lessons learnt by a non-digital colleague: the benefits of agile ways of working - Co-op Digital...

Last month we introduced ‘Visit’ to 55 Co-op Food stores. Visit allows store visitors to efficiently, and independently, check in and check out on store tablets or customer till screens. Introducing...

digitalblog.coop.co.uk
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Rachel Howarth retweeted
Katherine Wastell@kwastell
5 Apr 2019
So excited to be doing service mapping training @CoopDigital today with the brilliant @rcervetto. Today we’re mapping food e-commerce, shifts and web platforms. Next week is funeralcare guardian, ventures health and membership. – at Manchester, England
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Rachel Howarth retweeted
Chris Ward@chrisward843
28 Mar 2019
Introducing Visit! Simplifying how we handle visitors to our stores. Now in Beta testing on both tablets and customer till screens around the country. @jameslbeane @logue_steven
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Rachel Howarth retweeted
Katherine Wastell@kwastell
18 Mar 2019
Research is critical to the success of our work @CoopDigital. Help us make products and services that provide commercial return and community benefit. Lead design researcher role: jobs.coop.co.uk/job/manchest… 2x design researcher roles: jobs.coop.co.uk/job/manchest…
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Want to get more traffic, leads and conversions from your digital presence? Apply to win a digital strategy day with us and smash those goals! goo.gl/tB8dTS
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🎃🎃🎃🐕💀😼 #fruitart #pumpedforkins @ Manchester, United Kingdom instagram.com/p/BawwTx5gfPu/ – at Manchester, England
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