Passion for customers! -- Chief Customer Officer, Customer Success, Professional Services, Support Services, Enablement -- AI-Native process intelligence.

Chicago
Joined February 2009
#DreamWithJames: How a jean jacket at #DF18 can help fight terminal childhood diseases. A Thread.
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It's almost #TIME for @Dreamforce! Our very own James Serra is on a mission to get all of the influential speakers and @Metallica to sign his white jean jacket at #DF18 to raise awareness and donations for newgenes.org. Use the hashtag #DreamWithJames to show support!
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Happy birthday to Springer, Shawn Stilwell! Every use of the hashtag #DreamWithJames equals a $1 donation to Shawn's foundation, newgenes.org. New Genes' goal is to raise awareness and funding for Gene Replacement Therapy to find cures for rare, childhood diseases.
James' dream of meeting all of the keynote speakers and musical acts at #DF18 just got even bigger! For every use of #DreamWithJames, we'll make a $1 donation to newgenes.org. See two big dreams come together:
Last year, James had a big dream of meeting @Benioff at @Dreamforce. Not only did he meet him, he got a selfie with him which led to a $10k donation to @UCSFChildrens. This year, James is dreaming bigger! He wants to meet ALL of the influential people at #DF18. #DreamWithJames xitter.cf/springcm/status/102396…
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Like any tool, SpringCM is most powerful when it's in the hands of someone who really knows how to use it: bit.ly/2lGQJ0U
We are excited to be featured as leaders in #Government Innovation with our partners, @Carahsoft! bit.ly/2lFIPVL
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SpringCM Accelerates Growth in Bookings, Customer Acquisition, Facilities and Strategic Talent bit.ly/2sEU9p9
SpringCM to Digitize Contract Management Processes for Shell bit.ly/2JBkhLe
Here are @anton1s' 5 steps to introduce change at your company bit.ly/2G6jTPb
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Keynote underway with standing room only at #SpringForwardChicago, @SpringCM’s annual user conference. 2 days of vision, alignment and relationship.
What is Personal Data Under #GDPR? bit.ly/2qmmdwq
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How OmniTRAX is Enhancing the Customer Experience with SpringCM lnkd.in/ej3u5iV
What do we mean when we say #workflow? Let's dig in: bit.ly/2D8lFhQ by @springcm
These Are a Few Of Our Favorite Springs [Video] lnkd.in/ezxRAZ4
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These Are a Few Of Our Favorite Springs [Video] springcm.com/blog/these-are-…
Jeffrey Piper retweeted
Is this Japanese concept the secret to a long, happy, meaningful life? wef.ch/2iSl5Aa
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Jeffrey Piper retweeted
Forrester Reports "Contract Lifecycle Management Drives Significant Benefits." springcm.com/blog/forrester-…
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