Chief Customer Officer @HubSpot. How can I help?

Boston, MA
Joined January 2009
Jon Dick retweeted
Boston Globe Article on agent.ai: "One of Boston’s most influential techies is working on a next big thing: AI ‘agents" by @ScottKirsner bostonglobe.com/2025/01/31/b…
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2024 Marketing Technology Landscape Supergraphic — 14,106 martech products (27.8% growth YoY) chiefmartec.com/2024/05/2024… #martech
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Jon Dick retweeted
HubSpot with Spotlight guest, New Products
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I don’t like when the press refers to HubSpot’s CEO as a “female CEO” and compares her to other “female CEO’s.” She’s a CEO without a qualifier. She should be compared to other CEO’s without qualifiers.
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Jon Dick retweeted
To the current (and future) HubSpot partners in the ecosystem: We added 10,000+ customers last quarter. That's 10,000 new opportunities for those building on or with the HubSpot platform. That's just one quarter. I'm biased, but that sounds like a big opportunity. 📈
HubSpot is at $2.3 Billion in ARR (!) There's a lot to be impressed with, but #1 is that it is >still< growing its new customer count 23% a year Even at 200,000+ customers Even at $2,300,000,000 in ARR This is the #1 KPI for me in SaaS. Net new customer growth. When you have that, you will find a way.
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Jon Dick retweeted
Current status: Sitting in on the AI "Show and Tell" at HubSpot (which is exactly what it sounds like). The AI team is on 🔥. So many cool things being worked on, both in our products and our overall platform. 2024 is going to be an exciting and fun year.
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Jon Dick retweeted
i wish sales teams also had a Q5
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It’s almost time.
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I love that our VP of Product Marketing and Brand Manager had to do these by hand because no printing shop would turn them around in time. I love our team. Great teams work fast and together.
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It's official.  @HubSpot is sending me & 7 friends to sit 50-yard-line at the College Football National Championship. The deal is simple. They're paying for our seats. We're gonna do some awesome, creative sh*t to market the brand & hopefully go viral. Much much more to come, but I want to just give a huge shoutout to @kippbodnar & the entire HubSpot marketing org. I give so much credit to big companies that move fast & take bold risks. Especially ones that are making B2B cool & innovative. This $27 billion cruise ship moves like a speedboat. Time to make this official with #HubSpotPartner.
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Replying to @bhalligan @jasonlk
Hubspot has a better product, way simpler, more integrated, easier to get started.
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Go @HubSpot - most searched product on G2 in 2023!
As you delve into your musical tastes🎶, we’re unwrapping the trends from G2 this year - what you searched for, reviewed, & how you spent your time researching software. A little present from us to you!🎁 @HubSpot @Smartsheet @ChetuInc
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The SVB, FTX, and OpenAI debacles have proven that boards are underrated.  Here are some things I’ve learned about building boards from @HubSpot that I hope might help other founders. 1. VC’s “can be” excellent board members.  Yes, they are self-interested, but their interests very likely align with the founders’ interests.  They are on several other boards so have legit experience in the job.  …Btw, if @JoshuaKushner and @VKhosla were on OpenAI’s board, I can’t imagine @Sama getting fired like that. 2. HubSpot’s Series A and B investors had board seats.  Both of them were both former CEO’s and their mentorship of me as a first time CEO was exceptionally helpful.  …Try to find vc’s who have been operators, if you can. 3.  Good independent board members are worth their weight in gold.  Gail Goodman was our first.  She taught us a lot about scaling a business in those board meetings.  She also would tamper the vc’s in the board meetings if they got too aggressive with me. 4.  Don’t hire “press release independent board members.”  Don’t hire former politicians, former secretaries of _____, movie stars, or athletes.  …Elizabeth Holmes fell into this tempting trap. 5.  Avoid hiring independents who have only worked at XYZ giant company — they won’t understand the mountain you are trying to climb after spending their whole career on top of that mountain.   6.  Given what we’ve all seen with OpenAI, it’s obvious, but you want independent board members with experience.  I might be wrong, but if Reid Hoffman were still on their board, I can’t imagine it would have shaken out this way.  Sometimes a lack of experience can be overcome with raw brains and first principled thinking in a senior hire, but not when hiring an independent board member. 7.  Build a good board and don’t worry about “retaining control.”  They “should” have the right to fire you.  That accountability is healthy for you and your company.  Trust me, the last thing “an experienced” set of board members wants to do is fire the ceo/founder and if they do, it will be after lots of feedback over a long period of time.  …If they fire you, in a very very high percentage of cases, it was probably the right thing for your company.  8.  Board members should act like grandparents, not parents.  If they act like parents, they are too involved.   9.  Every year, you should run an anonymous 360 review of each board member (including yourself).  That feedback should be delivered by you and your expectation should be that they work on the feedback they got, even the vc’s.  Feedback is the breakfast of champions. 10.  As the ceo/chairperson of your board, you “can” replace a board member.  We had one of our vc board members replaced by a different partner from that same fund who was a better fit.  Be careful when doing this, though. 11. You should replace independents when your company outgrows them.  They should see it coming through the 360 reviews. Sam Bankman Fried and Elizabeth Holmes would have likely been fired if they had a proper board, but wouldn’t be in prison. Sam Altman would have avoided this major headache if he had a proper board. Sent from my iPhone
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There’s no playbook on starting an ai company, so I love seeing @dharmesh writing one! Day by day agent.ai/p/build-defensible-…
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Fun fact 69 is the only natural number whose square (4761) and cube (328509) use every decimal digit from 0–9 exactly once.
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Can’t do this GTM thing without great data.
Exciting news: HubSpot has entered an agreement to acquire Clearbit! Clearbit’s data combined with our customer platform will create a powerful, winning combination for scaling companies. Check out the announcement below to learn more. hubspot.com/company-news/wel…
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We’re thrilled to welcome @HubSpot to the ACFC family as a Founding Partner! We’re giving 10% of this partnership back into the community through our Angel City Sponsorship Model, with the P22 Fund, supporting female & non-binary former soccer players’ business journeys.
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Proud of @yaminirangan who just delivered a great keynote at #INBOUND23
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Honored to share that HubFans has won Captivate Collective's CAP Award for advocacy program brand! Special thanks to all the HubFans that make this program so special. 🧡
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