Jonathan Cohen (@joco2000) header
Jonathan Cohen (@joco2000) profile picture

Lifelong learner. Was film, biotech, alternative medicine. Now AT&T and loving it. Opinions are my own.

Allen, TX
Joined April 2009
An ideal collaboration platform would allow your teams to have immersive interactions that bring ideas to life in ways mere video chats and phone calls cannot. #teamwork #attemployee bit.ly/3oUkuNh
Using a cloud contact center is as easy as plugging in a USB headset and logging in, but getting to that point requires cross-functional planning. AT&T will facilitate your smooth transition to the cloud. #CXRevolution #customersatisfaction #attemployee bit.ly/32Wvf9H
With AT&T Office@Hand enabled for all employees, communicating with others in the workforce and with customers is not hindered when workers are not in the central office. #cloud #attemployee bit.ly/31ZjjDh
The AT&T Cloud Contact Center brings advantages to every type of organization. Select retail, finance, healthcare, manufacturing or public service to learm more. Join the #CXRevolution #CX #attemployee bit.ly/32Wvf9H
AT&T IVA enables a new generation of intelligent communications for your organization that has the potential to transform user experience for both external/internal users. Calculate potential IVA savings. #CXRevolution #omnichannel #attemployee bit.ly/32Wvf9H
Omnichannel CX meets the customer where they want to be met: everywhere. Learn about the #CXRevolution #cio #attemployee bit.ly/32Wvf9H
Empowered through powerful CRM integrations and a single pane of glass interface, agents are able to access interaction history, purchase data, and insights that help them understand specific customer needs. Join the #CXRevolution #cmo #attemployee bit.ly/32Wvf9H
By embracing the cloud, companies can better support distributed organizations. By embracing mobility, organizations will be able to properly support workers where they are, as opposed to where it's assumed they work. #cloud #attemployee bit.ly/3m4HDLi
The past several years have dramatically affected the way in which customers want to interact with companies: Digital-first, fast, and personalized, forming the new baseline for customer experience. Learn about the #CXRevolution. #contactcenter #attemployee ...
A Cloud-based UC services benefit: No upgrade requirements or scheduled quarterly patching updates as required for premises-based system. No scheduled downtime is required. #business #attemployee bit.ly/3s794bg
Relying too much on automation can undercut the trust and peace-of-mind benefits that fuel demand for insurance products in the first place. #business #attemployee bit.ly/3dP1CJt
Learn about the #CXRevolution and its added benefit of cost savings that can be generated through AI and automation, enhanced IVR, customer self-service and agent efficiency. #marketing #attemployee bit.ly/32Wvf9H
New collaboration tools can be used to connect employees and others to create measurable value for the business. #cloud #attemployee bit.ly/30rRKC9
With AT&T Contact Center, along with AT&T Contact Center Essentials, your customers can connect with you via different channels such as voice, chat, social media, or video and you can add remote agents within minutes. #callcenter #attemployee bit.ly/3m5QE6B
Changing customer and agent expectations, a greater need for workplace flexibility and other modern realities are driving the need to take the contact center to the cloud. Join the #CXRevolution #callcenter #attemployee bit.ly/32Wvf9H