Founder and COO of 24-7 Intouch. Investor in a whole buncha stuff 🤖
Winnipeg
Joined May 2010
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Exactly how and why do #AI #algorithms make their decisions? Here's how understanding they why of #AI helps avoid bias & instills trust in its decision making - bit.ly/2SZXz1U via @wearelaivly #explainableAI
Partnering with a #ContactCenter requires commitment & trust which is why #transparency & frequent communication is beyond critical. More from @247Intouch - bit.ly/3bTCWNN
To say this is exciting news would be a massive understatement! Both @247intouch & @KnoahSolutions are leaders in the #customercare industry, focused on pairing the #customerexperience with best-in-class technology! More here: bit.ly/3b2BckN
Points and #perks are great, but to really show appreciation for a brand's most loyal customers, providing a #VIP #CustomerService experience is essential - bit.ly/311loKk via @247intouch #loyalty
The market for professional #servicerobots is growing rapidly making 2020 a very exciting time for the retail, hospitality, health care, and logistics industries.
When you saw your first #StarWars film did you dream about one day having a #robot (#droid or otherwise) that will help you with your important work? Well, those dreams are now becoming reality - bit.ly/37kSkzR #LaivlyBlog #AI
Jeff Fettes retweeted
78% of Latinas do not feel welcome and included, do not feel invited to share their ideas, or do not feel confident their ideas are heard and valued at work — and 46% of black women feel their ideas are not heard or recognized. s.hbr.org/30wSZeX
For customers seeking a quick & informative interaction, while gaining answers in real time, #chat is increasingly the channel of choice. bit.ly/2FP5mcY via @247intouch #CX #CustomerService
#Automation is shaping the future of #data collection and analysis. @wearelaivly explains - bit.ly/2s4XEIe
Very pleased to officially announce that the @247Intouch family is continuing to grow - this time into #Europe! Hello #Athens, #Greece! More here: bit.ly/2FtTzjS #BPO
Jeff Fettes retweeted
Nothing brings our 24-7 Intouch and @wearelaivly teams together like their shared love of tacky #holiday apparel. Well, almost nothing... ❄️🎄#247IntouchWPG
With just 25% of the Canadian #tech sector consisting of female employees, many companies need step up their game when it comes to #diversity and #inclusion - bit.ly/2PxDxv6 via @wearelaivly
A graph or a chart alone can’t illustrate the types of interactions #customerservice agents are solving. Here's how to gain buy-in from your executive team through #data bit.ly/2P5vRjw via @247intouch
#2020 will set the tone for the next decade of #tech innovations, specifically in the areas of #ArtificialIntelligence & and #MachineLearning. Here's some of the #techtrends to look forward to for next year - bit.ly/2Rk4X93 via @wearelaivly
#SaaS is experiencing a continuous evolution, of which #AI & #MachineLearning play a significant role. Here's why this matters bit.ly/35FIffK
The ripple effect of #EmployeeEngagement engagement goes further than #retention retention. Engaged employees are also more likely to participate in #referralprograms, which helps recruiting teams deliver high quality candidates - bit.ly/2qrw2w8 via @247intouch
Jeff Fettes retweeted
#BusinessIntelligence on its own is an important asset, but by leveraging #machinelearning as well, the #tech solutions and strategies used to analyze, interpret, and utilize #data will be significantly improved 🤖 More on the #LaivlyBlog - bit.ly/2O9I5Gk
When engaged employees stay with a company for longer periods of time, they feel a greater connection to the company and its people, making them strong advocates to refer others to apply - bit.ly/373eneT via @247intouch #EmployeeEngagement #retention
Jeff Fettes retweeted
Can Attendance really be fun & games? It sure can, thanks to #Superpunch - bit.ly/2NOOIxy – at Winnipeg, Manitoba
Jeff Fettes retweeted
We're pleased to share some exciting news from our friends and partners at @mapleleaf! They're officially the first major #foodcompany in the world to become #carbonneutral! More about the biggest and boldest step in their #sustainability journey here - bit.ly/2NNvFDW
Engaged employees are more likely to refer others to join them. Here's #workplaceculture can be a #recruitment team’s greatest advantage - bit.ly/33o05TG #employeeengagement