CEO Health Intelligence Partners
Chicago
Joined February 2012
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Trust Tuesday focuses on trust reset #4 of empathy. Although consumers like what technology may have to offer and in some cases trust it, they still lean towards empathetic human relationships. Empathy and human attachment has not gone out of fashion. Thi…lnkd.in/g-h9Gnf6
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We all want to feel heard and connected. This is the bedrock to forming a trusting relationship. If we really want an effective healthcare system, we need to take this seriously. Without trust, quality and cost breakdown. Recent ZS survey found that consu…lnkd.in/gbwuzZAw
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Today's Trust Tuesday focuses on public health. A recent AMA survey found that 42% of individuals were not honest and misrepresented whether they had been vaccinated and their COVID health status. It is impossible to have an effective public health system…lnkd.in/g3XvDumq
Happy Trust Tuesday. Kudos to Anthony Fauci on recognizing communications impact trust. He shared that he could have communicated Covid information differently early in the pandemic. It is important to acknowledge the unknown and that data may change. Thi…lnkd.in/gSc54JnG
Medications are the most utilized healthcare benefit. Many of us have trusted the FDA to oversee safety and efficacy of these medicines as they come to markets part of their responsibility and accountability (trust reset #1). In 2021, the FDA only convene…lnkd.in/gcMNpNqN
The pharmaceutical manufacturers were the benefactor of a significant increase in trust during the epidemic due to their breakthroughs in treatment and vaccines for COVID. The Harris Poll as well as Health Intelligence Partners has found that this burs…lnkd.in/gn5DRWzB
Welcome to this weeks Trust Tuesday. Eileen Gu, the olympic gold medalist shared with the world that " she has a good heart and that her actions focus on common interest and greater good". These are statements that build trust. All of us in healthcare nee…lnkd.in/gTVZGnjt
Happy Trust Tuesday. Edelman has released its 2022 Trust Barometer, one of the longest running trust surveys. Interesting findings included the fact that National trust in health authorities has decreased. This correlates with the CDC stating that they ha…lnkd.in/dwte8a3F
Trust tuesday 2022. Trust reset #14 talks about technology. Primary care is an investment on the future. My concern is that virtual care lacks long term sticky trusting relationships. None of us want to be given life impacting news by someone we have neve…lnkd.in/dHSDfdSi
Sorry that Trust Tuesday is a day late. It has been a merry medical holiday this week. This weeks experience demonstrated on how a provider can positively impact trust. Trust reset 3, communication and reset 9, experience were at their best. A personalize…lnkd.in/eEpqmvAs
Happy trust tuesday. Hope all had a great thanksgiving. Thanksgiving is always a time to pause and give thanks. It is a time of kindness and reduced judgement. Both of these actions are positive "trust resets". I hope that we all can take a conscious mome…lnkd.in/ehhKbR2p
Welcome to trust tuesday. The new interim final rule focusing on surprise billing continues the reimbursement tug of war between providers and payers. This is leading to a further continued shredding of trust between the two stakeholder. Interesting, neit…lnkd.in/eQNJDYT8
Sorry that I am a day late for Trust Tuesday. Happy New Years to all my Jewish friends. Trust reset number 3 is communication. One trust buster is conflicting messages. The winner of conflicting messages this week comes from the communication regarding va…lnkd.in/eiw_VqYn
Welcome to Trust Tuesday. 4Sight Health along with others are speaking about the impact of the FDA approval of Aduhelm, the new Alzheimers drug. Approval of this drug created a negative "trust reset™" across healthcare. A significant number of physicians…lnkd.in/e8Ypziy
We have recently seen the return of the “emergency denial” trust buster. The retroactive denial of care has been around since the 1980s. Studies show that this controversial action taken by a handful of health plans has done little to reduce unnecessary t…lnkd.in/ezr_m-e
The ability for a consumer to shop healthcare services with good data similar to what they are able to do in all other consumer goods and services will begin to rebuild trust. Without transparency there is no trust. #trustbuilding #transparency #consumers
Trust is one of the greatest challenges that we have in our country today. Thank you Patrick Conway on comments about trust in the healthcare environment. we need to be open and honest. We need to come together to co-create our future. Without trust we will not succeed. #trust
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Jan Berger retweeted
Seems amazing that anyone would say this. #shame
Federation of Hospitals calling transparency a "radical experiment". When is knowledge considered radical. Secrecy does not build trust between anyone. What is being hidden? Why are organizations fighting over public disclosure. Not very patient centric.…lnkd.in/eAS27uD
The only suprises most like is those that come wrapped in bow. Surprise billing is bad for the consumer and bad for healthcare as a whole. Increases bad will and reduces trust. #surprisebilling #healthcare #trust #consumer