Congratulations to South Gippsland Shire Council for ranking #1 in both the @silktide Accessibility Index for Australian Local Government and the Australian Councils rankings. A brilliant achievement, and a great example of what's possible when inclusive digital services are treated as essential, not optional. See the full list: hubs.li/Q04qrZNp0 #Accessibility #DigitalInclusion #LocalGovernment #DigitalServices #AustralianLocalGovernment

Are AI agents really the end of SaaS? It's a question that's dominated technology conversations over the last year, but in this article, Richard Farrell (Chief Innovation Officer) and Suraj Kika (Chief Growth Officer) argue that the reality is far more interesting. Rather than replacing SaaS, AI agents are driving its next phase of growth, shifting the focus from systems that present information to platforms that can orchestrate, execute and evidence work at scale. As AI becomes more capable, the platforms that create the most value won't be those with the longest feature lists. They'll be the ones that can reliably absorb demand, automate processes and stay in control. Read the full blog 👉 bit.ly/4yqFBrl

Join us on 24th September for an exclusive webinar exploring the wider capabilities of the Netcall Liberty Platform. We'll cover real-world use cases, how Liberty brings together customer engagement, workflow automation, low-code development and AI, and how it complements existing Jadu solutions. Discover how you can streamline processes, improve service delivery and get more value from your digital services. 📅 24 September 2026 🕚 11:30am to 12:30pm 💻 Online Register here: bit.ly/4xuviCJ

Accessibility is about more than meeting standards. It's about helping people get things done. In this article, Sarah Backhouse, Product & Engineering Director (Digital Experience), explores how AI is helping organisations remove barriers to information and services. Most people don't arrive on a website knowing which department they need or what terminology to use. They have a question and want a straightforward answer. From conversational search and voice interaction to real-time translation, AI is making it easier for people to access information in ways that work for them. The result is a better experience for everyone, not just those with specific needs. Read the full article 👉 bit.ly/4qJw3VR

Local Government Reorganisation (LGR) is a once-in-a-generation opportunity - but only if digital is done right. In this blog, David Eaton (Account Director), explores the key digital priorities that will shape England’s new authorities, from reducing legacy systems to introducing AI responsibly and building truly connected services. For councils navigating LGR, the challenge isn’t just structural change - it’s delivering better, more efficient services from day one. That means putting a robust digital layer in place that enables integration, automation and sustainable transformation, not just quick fixes that won’t last. Read the blog to explore what “reorganisation that works” really looks like 👉 bit.ly/4hKS8AT #LGR #DigitalTransformation #LocalGov #DigitalFutures #PublicSector

We're hiring | Web Designer Love creating websites that are accessible, user‑centred and genuinely useful? We're looking for a Web Designer to help shape digital services on the Jadu platform, working with a talented team of engineers, testers, project managers and system administrators. You'll also have the chance to get involved in creative work that supports our marketing activity. If you're passionate about great digital experiences, accessibility and continuous improvement, we'd love to hear from you. 📍 Applicants must have the permanent right to work in the UK. Find out more and apply: hubs.li/Q04rssyN0 #Hiring #WebDesign #Accessibility #UX #DigitalServices #Careers #JoinJadu

Are AI agents really the end of SaaS? Richard Farrell (Chief Innovation Officer) and Suraj Kika (Chief Growth Officer) take a step back from the hype and look at what’s actually happening. The reality? AI agents aren’t replacing SaaS - they’re pushing it into its next phase and creating a shift from systems that present information to platforms that actually get work done. It’s a grounded take on what this means in practice, from how platforms evolve to where organisations should focus to see real value. 👉 bit.ly/3S9Ypfb

Local Government Reorganisation (LGR) is about more than new council boundaries. It's a chance to rethink how services are designed, delivered and experienced. As plans continue to take shape across England, councils are making important decisions about people, processes, technology and the future of local services. The Netcall LGR hub brings together practical guidance, insights and resources to help navigate the journey 👉 hubs.li/Q04rrC4-0 #LGR #LocalGovernmentReorganisation #DigitalTransformation #LocalGov

In this video, Vicky Bichard, Lead Service Designer at @medway_council, shares how they tackled one of their most complex challenges: nuisance and abandoned vehicle reporting. The starting point was messy: multiple entry points, confusing forms and a lot of manual effort behind the scenes. Through a full-service redesign, the team simplified the experience and introduced smarter ways of working, from a single reporting page to live tracking and integrated DVLA checks. The impact is clear: fewer barriers for residents, faster responses and a 75% reduction in admin for staff. Watch the full session: hubs.li/Q04qrW720

Every student question tells a story. With Agent-Ex: Search, universities can see the trends behind those stories, identifying where students are struggling, which services are under pressure, and where support can be improved. From mental health queries to course guidance, these insights enable institutions to respond more effectively and make data-driven decisions that enhance student success. See how intelligent search is driving change in higher education. hubs.li/Q04pR_kP0

AI only works if people trust it. Last week, Paul Stanton, AI Product Manager, was in London recording an episode of the @DigiLeaders AI podcast, digging into what that really means in practice. The conversation covered building confidence in AI in the public sector, challenging common misconceptions and why working closely with customers is key - something we’ve always done at Jadu. Because it shouldn’t feel complex or out of reach. It should just work. More to come when the episode is released. #AI #PublicSector #SelfService #DigitalTransformation @stanton

Want to work somewhere you can actually make a difference? We build digital services that work for people, with accessibility, simplicity and real‑world impact at the core. Check out our careers page to take a look at what we’re doing and where you could fit in 👉 bit.ly/3SXfjxM All applicants must have the right to work permanently in the UK. #JoinJadu #Hiring #WebDesigner #QAEngineer

With the @FIFAcom World Cup Final this weekend, football fans around the world will be dreaming of a 99-rated squad. If Jadu had an Ultimate Team card, we'd like to think it might look something like this... ♿ 99 Accessibility 🔗 99 Integration 🤝 99 Partnership 💙 99 Customer Service 💡 99 Innovation ⚙️ 99 Low-Code ✨ 99 User Experience Just like great football teams, exceptional digital experiences aren't built around one superstar. They're built on teamwork. We might not be lifting the World Cup trophy this weekend, but we'd like to think we've built a platform worthy of a 99 rating 🏆⚽ #WorldCup #DigitalTransformation #Accessibility #LowCode #Innovation #Jadu @FIFAworldcup

Every student question is a signal. When students search for answers - whether it’s about wellbeing, fees or course support - they’re showing you where they need help most. Agent‑Ex: Search turns those questions into insight, helping universities understand demand, spot pressure points and improve support where it matters. It’s a smarter way to move from reacting to queries, to using them to shape better services and outcomes. Watch the video to see how intelligent search is driving change: bit.ly/3SD9jdm #HigherEducation #StudentExperience #AI #DigitalTransformation #EdTech #AgentExSearch

One year on from Jadu Academy 2025 ↩️🚀 From customer sessions with @Lichfield_DC, @BarnetCouncil and @medway_council, to product, accessibility and consultancy updates and AI insights from Professor Mark Thompson, the Jadu Academy 2025 brought together practical ideas and real experiences from across our community. If you missed it, or want to revisit the sessions, you can catch them all on demand. bit.ly/4ay5Anx

What a great week we’re having at the LGA Conference in sunny Bournemouth! ☀️ We've had some brilliant conversations so far around local government reorganisation, service transformation and what the future of digital services could look like. We’re heading into the final day tomorrow and would love to see you if you're here. Come and say hello to David, Mark and James at stand BL2 (and grab some merch while you’re there!). @LGANews @LGAcomms

University of Hertfordshire | A Netcall case study Using Liberty Converse from Netcall, the university introduced a flexible, cloud‑based contact centre, enabling staff to work from anywhere while improving responsiveness during one of the busiest periods in the academic calendar. Wait times were reduced, more calls were answered, and teams gained real‑time visibility to manage demand more effectively. The result was a smoother, more consistent clearing experience - helping prospective students get the support they needed, when they needed it. Read the full case study 👉 bit.ly/4vfbvW2

BLOG: Why search matters more than ever: Transforming the council digital experience 🔍 People expect council services to be quick and easy - but too often, search still slows them down. In this blog, GovTech explore why traditional keyword search no longer works and how Agent-Ex: Search changes the game. By understanding natural language and giving direct answers (not just links), it helps citizens get to the right service faster - boosting digital uptake, improving satisfaction and reducing avoidable contact. Search might seem small, but when it works, it transforms the whole experience: hubs.li/Q04l_Gm70

Simplifying your event management just got easier... 🎉 From community halls to corporate boardrooms, managing event and venue bookings shouldn’t feel like a juggling act. Yet, too often, rigid booking systems create unnecessary administrative work and frustration for both staff and customers. That’s why we’ve developed Flexible Event Bookings in Jadu Central. ✅ Configure recurring and all-day bookings ✅ Sync seamlessly with Microsoft 365 and Jadu Connect ✅ Reduce admin with automated processes ✅ Improve the customer experience with instant confirmations and transparent pricing Whether you’re running workshops, sports facilities, performances, or corporate events, Flexible Event Bookings makes it simple. Read the blog to see how it can transform your booking experience: hubs.li/Q04l_B5B0

The cost of confusion in higher education is bigger than it looks. Small, unanswered questions - about fees, deadlines or support - can quickly add up, leaving students frustrated and more likely to disengage. With more than 40,000 undergraduates leaving UK universities in a single year, access to clear, timely information has a direct impact on both retention and student experience. Our latest blog looks at how gaps in information access affect universities and why removing friction at the point of need matters. Read the full blog: bit.ly/4vc3uBU #HigherEducation #EdTech