@IVRTechGroup

The Compass Automation Platform is your engagement conduit for extraordinary customer experiences through voice and text automation.

 Amherst, NY
ivrtechgroup.com/
Joined June 2011
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Does your organization accept payments by phone or text? If not, here is your chance. #PaybyPhone #PaybyText #SMSpaymentreminders #CXautomation ivrtechgroup.com/ivr-payment…

eBook: Automated IVR Payments By Phone And Text

In today’s marketplace, customer experience sets companies apart. That’s why it’s vital to offer frictionless experiences to bill payers when it’s time to make a payment. Automated payments by phone...

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See how we create made-to-order voice and text automation on our Managed CPaaS, the Compass Automation Platform. This explainer video will help you see how we help companies elevate their customer experiences with self-service by voice and text. #cpaas ivrtg.com/ai
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Watch our demo video to learn how payments by text, using our Conversational AI chatbot, can help your customers pay their bills in less than 60 seconds. #chatbot #paymentsolutions #conversationalai #texttopay #paybytext ivrtechgroup.com/payments/pa…

Chatbot Demo Video: Payments By Text

Allowing your customers to pay their bills through a quick and easy text message is the ultimate convenience and customer experience. With saved payment information and integration between your...

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A Proactive CX strategy begins with caring about your customers’ relationships with you and proactively nurturing persistent and consistent positive experiences. #customerexperience #CX #proactive #customerjourney ivrtechgroup.com/broadcast/p…

Proactive CX: Stay In Front Of Your Customers

To keep up with consumers' rising expectations, today's companies strive to provide a connected experience across an expanding number of digital, telephone, and physical channels. These expectations...

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We're excited about our new partnership with @_Payroc, providing their merchants with secure and contactless automated payments by phone. #payments #paymentprocessing #paymentsolutions ivrtechgroup.com/payments/pa…

We’re Excited To Announce Our Partnership With Payroc

Payroc, a global payment processing company, has selected IVR Technology Group to offer their merchants using RewardPay Choice with secure 24/7/365 automated payments by phone. Payroc's RewardPay...

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Join us in celebrating Independence Day and the birth of our great nation, its fearless founders, and those special heroes who fought and sacrificed for our freedoms. #happy4th #independenceday
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We took a deep dive into the impact IVR payments by phone have on three customers in three industries. In each case, the impact has been profound. Check out our blog post to learn how. #payments #paymentmethods #IVR #CustomerService #automation ivrtechgroup.com/payments/im…

Understanding The Impact Of IVR Payments By Phone

Companies who integrate IVR payments by phone into their bill-pay options will often see a 10 to 15 percent increase in revenue collected. These three are the tip of the iceberg. A significant...

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Understand what we mean when we say, "We are the Engagement Conduit that enables extraordinary experiences between you and your customers." #cx #customerengagement #automation #selfservice #ivr ivrtechgroup.com/ivr/what-is…

What Is An Engagement Conduit? And How Can It Help You?

Our new website and branding tout that, "We are the engagement conduit that enables extraordinary experiences between you and your customers." To understand what we mean, let's think about what an...

ivrtechgroup.com
Here's an explanation of integrated versus non-integrated communication solutions, and what each allows with communication automation. #integration #automation #CPaaS ivrtechgroup.com/ivr/between…

What’s the difference between non-integrated and integrated solutions?

Everything we do for business today revolves around technology. Companies use systems like Enterprise Resource Planning (ERP) for managing and planning for success. These areas generally include...

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Come and get to know our new website! We are excited to share the launch of our new brand messaging and aesthetic with you this morning. Please stop by and learn more about how we are your engagement conduit. #IVR #CX #PCaaS ivrtechgroup.com/
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Welcome to Monarch. We’re here to foster engaging conversations on #mentalhealth and help you find a #therapist that meets your needs. ➡️ Meetmonarch.com
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Learn how standing up a cloud-based IVR system in front of your outsourced contact center will improve customer service and save you money. #bpo #contactcenter #ivr #customerservice #automation #selfservice ivrtechgroup.com/ivr/outsour…

Outsourcing Your Contact Center: What You Need To Know

Today, modern cloud-based "IVR" platforms are much more than the "auto-attendant" touted on the contact center BPO's website. Our Managed CPaaS, the Compass Automation Platform, is a full-service...

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Learn about important ways you can improve the "pre-customer" experience for products and services with a long onboarding process such as mortgages and life insurance. #customerexperience #customerjourneys #CX #SMS #textmessaging ivrtechgroup.com/ivr/improve…

Improving Customer Journeys For Mortgage And Insurance Companies

Consumer expectations have evolved more rapidly in the past five to ten years than in the previous 50. That's why, in today's marketplace, carefully crafted customer journeys are critical to your...

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We're excited to announce our partnership with @BluefinPayments to provide their merchants with secure payments by phone and text through their PayConex Gateway. #PCIDSS #payments #paymentsecurity #paymentsolutions ivrtechgroup.com/payments/pa…
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Our Performance Innovation Training yesterday involved reading Leading Loyalty by @ShawnMoonFC, @SandyRogersFC, and @leenarinne. Our team enjoyed a guest appearance by Shawn. Such a great learning and growing experience for us. @franklincovey #ContagiousGrowth #LeadingLoyalty
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IVR surveys by phone tend to have a higher response and completion rate than any other method. Our blog post has everything you need to know about IVR surveys by phone. #csat #nps #surveys #polling #ivr #customerfirst linkedin.com/feed/update/urn…
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We wish everyone a happy, abundant, and healthy New Year from all of us at IVR Technology Group.
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Happy Holidays from everyone at IVR Technology Group. We hope your holidays will be filled with joy, laughter, and good health.
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Celebrating and expressing thanks for our clients, partners and growth along with the blessing of new team members for our last CEO Huddle of the year. #customerWOW #growth #team
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Learn how we helped an insurance provider exceed customer service expectations by using IVR Voice Surveys for their CSAT research. #CSAT #NPS #CustomerExperience #CX #surveys ivrtechgroup.com/surveys/cus…

Customer Story: Building World-Class CX With IVR Voice Surveys

A large insurance provider was dealing with a complex and growing network of BPO's, or business process outsourcers, to process and manage their health insurance plans. As this network of third-party...

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