@IVRTechGroup

The Compass Automation Platform is your engagement conduit for extraordinary customer experiences through voice and text automation.

 Amherst, NY
ivrtechgroup.com/
Joined June 2011
  • Tweets9.5K
  • Following2.3K
  • Followers1.1K
2.5KMedia
Welcome to Monarch. We’re here to foster engaging conversations on #mentalhealth and help you find a #therapist that meets your needs. ➡️ Meetmonarch.com
3
2
10
IVR Tech Group retweeted
InvoiceCloud@InvoiceCloud29 Jun 2020
Invoice Cloud’s platform drives 2 to 3 times industry average e-payment adoption rates by simplifying the user experience and engaging customers. Learn how we helped this customer simplify payments to improve customer satisfaction: ed.gr/cla4f #cx #csat #selfservice
2
4
IVR Tech Group retweeted
InvoiceCloud@InvoiceCloud22 Jun 2020
How to identify an online payment platform that will improve the user experience and drive results: ed.gr/cfku1 #ux #cx
2
4
IVR Tech Group retweeted
InvoiceCloud@InvoiceCloud17 Jun 2020
With an enhanced customer experience, Grayson-Carroll-Wythe Mutual Insurance saw a boost in self-service and #onlinepayments across the board. Learn more: ed.gr/cjvmj
2
2
IVR Tech Group retweeted
InvoiceCloud@InvoiceCloud15 Jun 2020
For insurance companies, most traditional on-premises or hosted models aren’t cutting it when it comes to collecting online payments. Here are 4 important benefits of SaaS for insurance companies: ed.gr/cdy3q #onlinepayments #saas #insurance
2
4
IVR Tech Group retweeted
HealthPay24@HealthPay244 Jun 2020
Machine learning can give healthcare workers a ‘superpower’ #AI #MachineLearning #data #healthIT bit.ly/3dzkwSK @HealthITNews
2
3
IVR Tech Group retweeted
Shep Hyken
@Hyken4 Jun 2020
Learn how to forgive. Don’t hold grudges. Life is too short. You end up angry, bitter & stressed out. The negative energy that comes from harboring a grudge can kill happiness. One strategy is to learn to agree to disagree.
2
10
1
30
IVR Tech Group retweeted
InvoiceCloud@InvoiceCloud4 Jun 2020
Educating customers about their ability to pay bills online and encouraging them how to use your platform can be a challenge. Here are 4 ways to encourage online bill payment: ed.gr/ch2mu #onlinepayments
2
3
"Content doesn't create leads." Maybe not directly. But bad, poorly produced content that creates a negative, forgettable experience will send customers in another direction, as well. #CX
1
1
1
6
IVR Tech Group retweeted
InvoiceCloud@InvoiceCloud2 Jun 2020
"Companies that provide excellent customer experience tend to outperform competitors as they ride on the shoulders of happy customers. " Infographic on the growth of #omnichannel #cx and why it's so important: ed.gr/ciafz
2
3
IVR Tech Group retweeted
InvoiceCloud@InvoiceCloud29 May 2020
Encouraging water efficient behavior js one of the most powerful methods in assuring lower water bills. Learn how @GetWaterSmart and Invoice Cloud are making this possible: ed.gr/chbi4 #onlinepayments #selfservice
1
IVR Tech Group retweeted
Jeanne Bliss@JeanneBliss4 May 2020
Instead of focusing only on our own internal #KPIs, how much are we shifting and improving our customers' KPIs? In this excerpt from a recent live, I answer a viewer question on measuring post-COVID. Follow @JeanneBliss here or on #LinkedIn to get notified when my live starts.
1
6
IVR Tech Group retweeted
InvoiceCloud@InvoiceCloud30 Apr 2020
For many utility companies, billing customers and collecting payments can be a challenge. Here's how helping customers #gopaperless can solve these issues: ed.gr/b984u #cx #onlinepayments
2
3
IVR Tech Group retweeted
InvoiceCloud@InvoiceCloud27 Apr 2020
Many software providers claim to deliver #SaaS applications, when they are actually offering a traditional hosted or on-premises software solution with web-based access. This practice is known as cloudwashing. ed.gr/cbbuy
2
2
IVR Tech Group retweeted
InvoiceCloud@InvoiceCloud27 Apr 2020
Delivering customer value in the era of COVID-19: ed.gr/cdnmo via @Forbes #cx #custserv
3
4
IVR Tech Group retweeted
Shep Hyken
@Hyken18 Mar 2020
Giving is part of the customer experience. Customers like to receive, and when they do they return the “favor” by spending their money with you.
1
8
A1 It's important to differentiate what *a* customer experience is + what *customer experience* is as a business discipline. You don't necessarily need tech to provide *a* customer experience but tech is becoming more and more important to the discipline of CX. #CXChat
2
3
2
IVR Tech Group retweeted
JimBarker22@JimBarker2211 Mar 2020
39% of businesses use some form of texting to communicate with their customers. If yours is not, @IVRTechGroup can help. #IVR #SMS #textmessaging
1
2
IVR Tech Group retweeted
Annette Franz@annettefranz10 Mar 2020
What is hyper-personalization and how to achieve it in your CX program? Read this to learn >> How to Hyper-Personalize the Customer Experience buff.ly/32M6SqB @getfeedback #custexp #cx #personalization #marketing #hyperpersonalization
3
1
6
Living in the age of ‘continuous parenting’ is burning parents out. Here’s why: bit.ly/39FnXW3 via @MotherlyMedia #parenting #parentingtips
1
1
Load more