Companies are pouring money into AI, but many are still struggling to turn that investment into measurable business results. One reason is that they’re overlooking the “middle office,” the place where work such as contract review, compliance, risk management, and accounts payable relies heavily on human judgment. Yet new research suggests this is where AI could unlock some of the biggest near-term opportunities. Companies can capture this potential by taking four key steps. s.hbr.org/4ztLc1u