@TekforSteve Hi Steven, All refunds were processed on the 17th of September, but if you can't see this on your bank statement, please contact our Customer Support team at [email protected] and they'll be happy to look into this for you. Thanks again,  The itison team

Hi Steven, We can confirm all orders have been cancelled and refunded in full, including any service fees. We're sorry again for the disappointment here, but hope this answers your query. The itison team

If you still can't see their replies, please give them a call on 0141 673 4580, and they'll be happy to discuss by phone. I hope this helps! The itison team

Hi James, I can see our Customer Support team has replied to your recent cases #1212482 and #1213129 on the 3rd and 4th of March, respectively.  If you haven't already, I'd recommend checking your junk or spam folders in case the replies have filtered there.

Hi James, Thanks for getting in touch. Due to recent events in Glasgow, we've had a much higher volume of queries recently - I'm sorry for the delay this has caused. If you DM us with your voucher code and email address, we'll take a look into this asap. The itison team

Hi Amanda, If you haven't already, please contact our Customer Support team at [email protected] and they'll be happy to look into this for you. I hope this helps in the meantime! The itison team

Hi Yvonne, Thanks for getting in touch! If you let me know your case reference number from your recent query, I'll be happy to look into this for you. The itison team

Hi Lyndsay, Our Support team unfortunately haven't been able to find any live chat cases.  Do you have a case reference number from the live chat and email you sent yourself? If so, just let us know and we'll be happy to take a look into this. The itison team

Hi Lyndsay, Our Customer Support team have confirmed they're currently looking into this with your mother directly, but if you need further help, please email them at [email protected] and they'll be happy to discuss. The itison team