We are a community, we should come together more often, enjoy the journey, there’s endless fun, don’t try to look for the end of the journey; there’s none!

#iskosg2019 Digital Transformation, Digitalisation, Digitisation... they are different

#iskosg2019 PebbleRoad Maish Nichani gives closing note- it’s an ultra marathon... be comfortable with the constant state of ‘open’

#iskosg2019 StepTwo James Robertson- there’s emphasis on the scary word ‘governance’ in this conference. We’ll work on it....

#iskosg2019 Synaptica Dave Clarke- enterprise taxonomy is about putting the taxonomy in a neutral space

#iskosg2019 Agnes Molnar - search sucks?! It’s a marathon... lots to be done to improve search

#iskosg2019 Danish Police Force Cecilie says... people here are more upfront about what’s good n not too good

#iskosg2019 UNICEF Jasmin in championing KM strategy n good practices: Ask 3 Questions- is it needed, what is it for, be opportunistic

#iskosg2019 SingTel Megan’s advice#make KM sexy

#iskosg2019 birthday boy Gene encourages all not to be weary with the technical stuff... just try...

#iskosg2019 Dream Big, but Deliver Often- tip from James Robertson

#iskosg2019 digital assistant (bot) makes all the hard, complex work on taxonomy, ontology, etc, visible

#iskosg2019 tailored list of targeted notifications, card based lists- another winner

#iskosg2019 universal task list or index is a great example of enterprise front door, eg Wells Fargo’s intranet

#iskosg2019 DW- May not always be about delivering new info, but definitely about delivering a new positive experience

#iskosg2019 to work out the geeky, complex n sexy stuff

#iskosg2019 important shift that we need to embrace

#iskosg2019 all these work is extremely COMPLEX - organisations ought to spend more resources on it to do well

#iskosg2019 EX -> CX

#iskosg2019 employee digital experience or DEX?!!! Who has digital employees??!!!!