Technical knowledge management & deployment specialists, delivering essential information to field service technicians. Android / iOS / Windows Mobile experts.
Derby UK & Seattle USA
Joined July 2010
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- Following944
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In this era of empowered customers & stiff competition, field service must exceed expectations & deliver value in every interaction: ow.ly/8uvz50DRr1O
@ServiceMax #fieldservice #digitaltransformation
According to @aberdeengroup 25% of parts orders are incorrect. The right mobile parts catalog can help. #fieldservice #fasterfixes #digitaltransformation
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When it comes to effective knowledge deliver, PDFs just don't cut it. So why are we still using them? ow.ly/yCnl50CdPWV
#fieldservice #knowledgemanagement #digitaltransformation
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Customer focus, innovation and AnswersAnywhere: 3 keys to @BUNN's reputation for post-product service excellence: ow.ly/qorj50Ck4XY #digitaltransformation #knowledgemanagement #fieldservice #mobilesolutions
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Faster answers ⏰ Faster fixes 🛠️
That's our goal at AnswersAnywhere! #fieldservice #knowledgemanagement #digitaltransformation #mobilesolutions
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Here are the 5 features any #fieldservice knowledge solution worth its salt needs to have 🎓
#digitaltransformation #knowledgemanagement #fasterfixes
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5 reasons why #knowledgemanagement is more important than ever to achieving #fieldservice excellence.
Interested in #knowledgemanagement? Here's what your #fieldservice organization needs to know:
Check out how @BUNN harnessed mobile knowledge to elevate post-product support in our new case study: ow.ly/XYw950BK473
Do your field workers struggle to access the parts information they need onsite? Check out our new video to learn how AnswersAnywhere's SmartParts catalogs delivers the answers your team needs with the push of a button in ServiceMax: vimeo.com/420862121
Are your field workers struggling to access the parts information they need onsite? AnswersAnywhere's SmartParts delivers relevant parts catalogs, exploded product diagrams and technical knowledge with the push of a button in @ServiceMax: vimeo.com/420862121
AnswersAnywhere benefits your entire service operation. Learn how our knowledge transformation has helped customers like @BUNN, @STULZ_USA and @AGCOcorp: ow.ly/1NLf50zRE5j
The 3 rules of field service knowledge management are:
🧩 Integrated with existing software
👷♂️ Created with the end user in mind
📅 Must be current and up-to-date
Learn more from AnswersAnywhere's @bowandell and @ServiceMax : bit.ly/3eN7VMM
How to launch a knowledge management initiative to help your organization cope with the winds of change: ow.ly/dODp50zktt1 @ ServiceMax @FasterFixes
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Imagine your field service team and call center staff having access to all the technical and parts information they need on site to reduce wrong diagnosis and incorrect parts orders, and increase equipment uptime: ow.ly/iyok50zgf8S
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The data is clear! Utilizing analytics is necessary for any organization that wants to achieve Best-in-Class status🏆🛠️ Check out our infographic to learn more: ow.ly/Ikws50yTyU4
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3 ways to address the impact of #coronavirus within your #fieldservice organization today:
💰 Invest in technology to manage cost pressures
📱 Provide mobile access to critical knowledge
📢 Communicate, communicate, communicate!
ow.ly/VJnl50yWDyz
