The inGenious AI team will be at The Customer Show this week and we're very excited 🥳given its the first time in over 2 years we'll able to see people in person! We just hope everyone remembers to wear pants after spending so much time on zoom 😳 iqpcaustralia.com/events-cus…

Knowing that Messenger helps removes friction when interacting with fans, UFC built an automated experience to educate and excite prospective customers about its upcoming UFC 244 event. buff.ly/2Xh2WMa

In an Australian banking first NAB launched their WhatsApp channel to support customers. buff.ly/2YOvUFD

Contact centers have increasingly been relying on chatbots to help answer the flood of queries coming in from a growing number of sources, including email, social media and text cmswire.com/customer-experie…

Gartner says that the top three emerging technologies expected to have the biggest impact on CX in the next three years include artificial intelligence (53%), virtual customer assistants and chatbots (39%), and omnichannel engagement solutions (37%). buff.ly/2VRG1bw

A chatbot should have a personality because there is no such thing as ‘no personality'! buff.ly/2Iy9Wxj

The days when people would make calls or even travel to desired organizations to follow up on a matter are long gone. Nowadays, bots have been tailor-made to facilitate quick, relevant responses, which helps elevate the customer experience. buff.ly/2HF795j

Conversational marketing is about leveraging the power of real-time conversations and two-way dialogue to engage customers and seamlessly move them through your marketing and sales funnels buff.ly/2SzlMft

In the crowded digital space where voice is becoming very important as part of a customer's brand experience, AWS are now giving customers an opportunity to create a very unique, local identity to represent some of the products and services. buff.ly/3bfrg7F

The chatbot revolution has seen enterprises building a multitude of stand-alone conversational bots. But how to scale a potentially already considerable investment in conversational tech & deliver operationally strategic consistency across the organization buff.ly/2FHbBPF

Conversational AI has matured to deliver on the promise of being a time-saving device in customer service. It enables companies to have virtual agents performing tasks just like humans would. buff.ly/2GraIv2

Last year, more than 67% of consumers worldwide used a chat for customer support. By the end of this year, 85% of all interactions could potentially be handled through these virtual assistants. buff.ly/3a90IUN

In 2020, more than 75 percent of customer interactions will be made AI. Data from these interactions will help businesses create a more authentic digital communication experience than traditional digital channels buff.ly/303HH1K

Today's consumer wants a personalised experience and they want help wherever and whenever they need it. To that end more retailers are flipping on voice and chat tech to meet that expectation and drive a more personalised and rewarding customer experience. buff.ly/2QNIKjl

Meena is a fantastic contribution and it's hard to capture the enormity of what Google has achieved here. But we need to be careful, as more and more conversational AI bots enter our daily lives, we need to focus on what is most valuable for us as humans. buff.ly/2UgmCAb

Via experiments, they found that people have limits in the number of things they can identify correctly after being taught their labels, and also limits in the number of items they can recall from an earlier list. Coincidentally, the limits were around 7! buff.ly/2IRTme6

Speak human but don't pretend to be one — that's the golden rule of conversational AI. Brands must be upfront that they are using bots so humans know what they're dealing with. buff.ly/2NBqA2k

Consumers are interested in the convenience and ease bots and messaging offer. That said, there is still a lot of room for improvement when it comes to the experiences consumers are having. Brands should pay attention to their conversational design buff.ly/34w6psB

Customer experience is a wider term that leads to the overall improvement and modification of organisational processes. On the other hand, customer service is just a department that deals with questions and queries from customers. buff.ly/2M2kwiP

Cultivating personal relationships with the customers and making them feel welcomed and needed is often overlooked. Engaging with them and being friendly encourages them to return. This aspect increases customer loyalty and improves your brand image. buff.ly/2p4rpYp