@ilparone

Co-founder & CEO, Aamu (stealth). Serial AI builder. Past: @Zalando (AI assistant 0 to 50M), @YleUutiset (first AI news assistant), @randomtheapp.

 Berlin, Germany
jarnokoponen.com
Joined December 2008
  • Tweets12.5K
  • Following327
  • Followers2.9K
623Media
AI agents will change our conception of time. #ai #agents #design #cx #ui #ux
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Personal news! I made a hard decision, and after almost four and a half years, I’ve left Zalando to follow my heart and a deep urge to build something new of my own (more on that in due time). 1/4
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And I became friends with many of you in the process. The pic: that elevator really woke me up every morning when coming to the office with my bike. Got to love the color. 3/4
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I will be now working on a new startup that I'm building with some extraordinary folks. Stay tuned. 4/4
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Jarno M. Koponen retweeted
Jarno M. Koponen@ilparoneSep 28
Agent time and human time are not in sync. Agents are changing how we perceive and experience time. That’s a fundamental shift. Yet, agents have not yet changed how we humans focus and make decisions.  #aiagents #design 🧵1/3
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Agent time and human time are not in sync. Agents are changing how we perceive and experience time. That’s a fundamental shift. Yet, agents have not yet changed how we humans focus and make decisions.  #aiagents #design 🧵1/3
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I believe that the next winning workflows and customer experiences, and thus companies and orgs, are built around solutions that seamlessly sync human and agent time and activities (e.g. allowing us to leverage agents without feeling overwhelmed, or not having control). #ai 2/3
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Similarly, agents are changing how we evaluate efficiency and impact. More on that soon. #agenticai 3/3
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Time for the next steps on product, design and AI: medium.com/zalando-design/ho… #ai #product

How to build agentic CX frameworks: transitioning from static to agentic workflows

No single AI model will handle your strategy, planning and design. To drive product design, we need to focus on foundational design needs…

medium.com
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New from me. ”Product designers are no longer focusing on shaping interfaces and journeys. They’re increasingly shaping behavioural systems and creating experiences that can act on behalf of a user in a controlled and meaningful way.“ medium.com/zalando-design/ho… #design #ai

How to build agentic CX frameworks: transitioning from static to agentic workflows

No single AI model will handle your strategy, planning and design. To drive product design, we need to focus on foundational design needs…

medium.com
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Jarno M. Koponen retweeted
Jarno M. Koponen@ilparoneMay 7
🚨 A new article out from me! "How to build agentic CX frameworks: transitioning from static to agentic workflows“. In order to shape and lead the agentic transformation, you need to redifine your operational model and workflows. medium.com/zalando-design/ho… #ai #design

How to build agentic CX frameworks: transitioning from static to agentic workflows

No single AI model will handle your strategy, planning and design. To drive product design, we need to focus on foundational design needs…

medium.com
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🚨 A new article out from me! "How to build agentic CX frameworks: transitioning from static to agentic workflows“. In order to shape and lead the agentic transformation, you need to redifine your operational model and workflows. medium.com/zalando-design/ho… #ai #design

How to build agentic CX frameworks: transitioning from static to agentic workflows

No single AI model will handle your strategy, planning and design. To drive product design, we need to focus on foundational design needs…

medium.com
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Jarno M. Koponen retweeted
Jarno M. Koponen@ilparone21 Aug 2025
🚨 My new piece on the future of the AI agentic customer experiences is out now!  It explores what is Agentic AI CX, and how it will concretely shape customer experiences and product design. medium.com/zalando-design/th… #ai #design

The evolution towards agentic AI customer experiences

Jarno Koponen, Head of AI Product Design (Sr. Principal), unpacks the pivotal role for product designers in the new agentic AI paradigm.

medium.com
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🚨 My new piece on the future of the AI agentic customer experiences is out now!  It explores what is Agentic AI CX, and how it will concretely shape customer experiences and product design. medium.com/zalando-design/th… #ai #design

The evolution towards agentic AI customer experiences

Jarno Koponen, Head of AI Product Design (Sr. Principal), unpacks the pivotal role for product designers in the new agentic AI paradigm.

medium.com
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Today, we do not yet truly have 1) an AI-first consumer software nor 2) an AI-first consumer hardware. With ChatGPT and conversational customer experiences budding here and there we're now just in the beginning to drive customer and business value… 1/2🧵 #ai #design
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With bringing LLM applications into existing hardware we're just starting to push the limits of what useful "smart" devices can really mean. I believe the biggest paradigm shifting AI-driven innovations in product design for hardware and software are on their way. 2/2 🧵
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Jarno M. Koponen retweeted
Jarno M. Koponen@ilparone4 Apr 2025
Super excited and grateful, it was a full house! I had so much fun on doing a Master Class keynote about generative AI-powered CX and innovation leadership in Chatbot Summit Berlin 2025 this week. My keynote focused on… 🧵 #ai #design
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Super excited and grateful, it was a full house! I had so much fun on doing a Master Class keynote about generative AI-powered CX and innovation leadership in Chatbot Summit Berlin 2025 this week. My keynote focused on… 🧵 #ai #design
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And… - How to concretely combine UI/UX and generative AI into an impactful and engaging customer experience #ai #cx
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I had a joy of sharing the stage with amazing leaders working on conversational and agentic AI coming from @on_running, @IBM, @MercedesBenz, @vodafone and @databricks among others. Looking forward to continuing the conversation!
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