Joined March 2022
A Roth IRA is so effective at lowering your taxes that the government doesn't allow high earners to directly contribute to one But thankfully... there are loopholes! Here are 3 ways you can contribute thousands of dollars to a Roth IRA no matter how much money you make:
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Did you know a Grande is cheaper than a Venti? Yet people often spend more on a Venti. They use ‘Pricing psychology’ to get more money out of your pocket. Here's how other brands do the same to you:
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What if I told you there was a simple and crazy powerful way to instantly resolve 99.3% of most customer service problems? Those other 0.07% of people are just nuts. So, we will focus on the 99.3% we can work with. It starts with this: There are only two choices in Customer Service:
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It is done Nine years of combing the Internet, spanning 330 BC to 2023—the ultimate reading list for the aspiring writer or polymath For those who hate clicking through, I’ve compiled 200 of the greatest books in thread-form below 20 genres. Find yours essayful.substack.com/p/1-th…
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I take more than 40 supplements a day. At 41, my biological age is just 27. If this picture makes you cringe, you need to understand the science behind why it works. A thread 🧵
Readers added context they thought people might want to know
Sean Kelly has an undisclosed affiliation with the health supplement company he is recommending in this thread, as his VC Firm, The Family Fund VC, is an investor familyfund.vc/portfolio
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Before running an SMB, I spent 5yrs building employee engagement software. Now, with a full-time staff of 50 (primarily hourly) employees and <10% turnover, we've figured out how to hire and retain great people, even in a tight labor market. Here's how...
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The FIRST email post purchase email is the most important email a customer receives. Here are the top 7 WAYS 👇 (with examples) on how to make that first email the BEST email post purchase. 1. Say thank you! Yes. It still works. Thank them → Value them → Create a relation But don't think like a robot. Be INNOVATIVE. They should love hearing from you often. Love this email by Abercrombie & Fitch 👇 ✔️Short & sweet ✔️Great brand voice ✔️Doesn't ask for any effort from the customer You can even add a CTA, product recommendation, or a link to your blog at the end of this email. The possibilities are endless. 2. Introduce them to your brand: If someone buys from you, chances are — they already trust your brand. Tell them more about you. ✅ Show depth ✅ Educate them ✅ Establish connection STORYTELLING ALWAYS WORKS. Tell your story → Show your values → Show the BIGGER picture → Create trust Check how Bite toothpaste does it 👇 ✔️A “Thank you” ✔️Their brand story ✔️How your purchase is helping them end plastic waste 3. Personalized recommendations Send this email 3-7 days after the purchase. Analyze their 1st purchase. Recommend to them what they'd like. SPOONFEED THEM. Your customer LTV will shoot up with this. Emails containing recommendations: ✅ Increases average order value by 11% ✅ Leads to a 30% increase in sales conversion rates Look at how Sephora does this 👇 This message doesn't have a SINGLE hard pitch. It’s just Sephora giving you a warm welcome *with some sprinkled benefits* 4. Referrals Referrals always work. Incentive them. MAKE THEM WAIT for your next emails. ✔️ Give Discounts ✔️ Give something FREE Make them wait for your next referral. Make them love your brand. Everyplate does their referral emails amazingly well 👇🏻 Points #5-7 in the next post below…. 👇 – at Texas, USA
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Ana Fabrega is on a mission to remake the school system. She hated writing while growing up. Now a published author who's hell-bent on reshaping childhood education. Here's what I learned from her about how we can teach writing better: 1. Give kids a love for the craft. How many kids graduate with a hatred for writing that keeps them away from the keyboard as adults? 2. Almost none of the writing we do in school is driven by what students are actually interested in, which leads to indifference. 3. The solution? Let kids choose the topic. Kids have to write about what teachers tell them to. A lack of choice leads to a lack of interest, and a lack of interest leads to half-baked attempts at writing. 4. Personal Story: I was obsessed with airplanes as a kid. In 6th grade, I got to work on an essay about the Boeing 787 airplane. It was the first time in my life when I was encouraged to write about my innate interests, and in retrospect, it was the project that first kindled my love for writing. 5. But will kids work hard if you give them freedom? Ana says yes. Look at video games. They're proof that kids are willing to work hard on things that matter to them. 6. Focus on ideas, not rules: The obsessive focus on grammar and punctuation takes away from the joy of falling in love with an idea and trying to communicate it. 7. Show how writing leads to expertise: You don't need to be an expert to write about something. In fact, writing about a topic helps you become an expert. 8. Show the usefulness of writing: Writing is more than five-paragraph essays and the analysis of novels. Show kids how writing moves the world. It can set a vision, give feedback, make observations, and reflect on what you've done. 9. Writing is the best way to refine ideas which makes it the bedrock of clear communication. The world doesn't reward people with the best ideas, it rewards the people who are best at communicating ideas. 10. Promote simple language: There's a time and place for big words and beautiful poetry, but 4th grade isn't it. Too many kids think that good writing means writing like a novelist instead of being clear and simple. 11. Give kids a love for reading by encouraging them to follow their interests. As Naval Ravikant said: "Read what you love until you love to read." I've shared the full conversation with @anafabrega11 below. If you'd rather listen on Apple or Spotify, check out the replies.
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Want to become a better public speaker? Here are 11 public speaking techniques from the world's greatest speakers:
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my ecom stack (to get to $25m/yr) - here's each tool that I use, and what I use it for. 1) @triplewhale - mobile dashboard is great. I can monitor the business at a glance on my phone. 2) @NumeralTax - state taxes. If you're not doing state taxes right, you're going to end up royally screwed. Numeral just handles it for me. 3) @FinaloopTeam - finance/P&L in realtime. I used to have to wait till the end of the month for a bookeeper to finish my books in Quickbooks. Finaloop is realtime and made for ecommerce specifically 4) @northbeam - ad attribution. Figure out which ads to spend more/less on. 5) @Shopify & @klaviyo - pretty standard store/email sender 6) @PostscriptIO to send SMS. We used to have another provider. so janky. Postscript interface so much easier to use, and they have features that generate more revenue 7) @PassportShip - this is how we do international shipping. They integrate w/ 3PL and make it super easy to grow internationally 8) @getpostpilot - I think of them like "klaviyo, for sending physical mail". We run post card campaigns with them to retarget existing customers, and get pretty crazy roas 9) @weareshepherd - for hiring overseas talent (eg. data analytics, virtual assistant, marketing assistant, social media, designers etc... ~40% of our team is international). and @deel to pay them (they handle the payments, currencies, compliance) I'm probably forgetting a few more. happy to answer any Qs for anyone getting started. Pretty crazy how easy it's become to run an ecom brand. Traditional retail would take ~100+ employees to do the same thing we can do with 14, just because the software stack automates so much manual work. *note, I own equity in a few of these, because after being a customer I reached out to invest.
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Will you lose your key employees? Here are 15 simple but effective ways to retain your best team members. (No, none of them involve stupid Zoom happy hours.)
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A thread of random business advice and hot takes:
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How do you hire a CEO to run a small business? It’s critical. And it’s hard. But you can make it easier. I’ve done it dozens of times now. Here are 13 principles I've learned: 🧵
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M&A Monday: Seller Non-Compete in M&A Transaction In almost every sale of a business, the seller should sign a non-compete, non-solicit, non-disparage agreement. This is either included in the purchase agreement or a stand-alone Restrictive Covenant Agreement. The rationale is that no one in the world is better able to compete with the buyer’s new business than the seller. A year ago, I got a call from a mid-market PE client. He said, remember when you insisted on a 5-year non-compete, but we agreed to 2 years because the seller was 65 years old? 2 years have passed, the seller is now stealing our customers. What do we do? I said, do you have a time machine? Be prepared for Sellers to negotiate the non-compete section. I think this is often because it is an easy way for a seller's lawyer to add value. In this post, I will discuss (i) market terms of non-competes; (ii) how to frame non-competes with a seller; (iii) enforceability; (iv) consequences for a breach and the cross-default requests from sellers. A few preliminary points: 1. I like to include the non-compete, non-solicit, non-disparage (restrictive covenants) in the purchase agreement because it is easier to enforce it through the indemnifications as a covenant (see Section IV) [1]. If there are multiple shareholders not signing the purchase agreement, you will need to use a separate agreement and incorporate it into the purchase agreement. 2. The non-solicit and non-disparage are relatively straightforward and rarely negotiated, so I will focus on the non-compete. (i) Market Terms. There are three major terms: (1) duration, (2) geography, and (3) scope of competitive business. (1) Duration. The market for non-competes is 5 years. I have seen longer and I have seen shorter (*wince*). Your lender will almost certainly require 5 years unless there is a compelling reason. Be careful to specify when the period begins. If the seller is remaining as a rollover owner or employee, the non-compete should start when their relationship with the business terminates. (2) Geography. The non-compete territory needs to be specified (see Section III). I like to ask for the territory to be anywhere the business has customers as of the date of closing. A more aggressive approach is anywhere the business has customers during the non-compete period. The market standard is, the State the company is located in plus contiguous States. If the business is national, the territory can be anywhere in the United States. (3) Scope of competitive business. Buyers must be very careful to define the business broadly enough to include any competitive business. A buyer may request this to include any planned expansion of the business after closing. Sellers can ask for carve-outs for businesses that may be competitive, but not harmful to the buyer. (ii) How to discuss non-competes with a seller. It has to be explained in no uncertain terms that part of the purchase price is for the seller not to compete. The conversation usually goes like this: Seller: Non-compete should be 2 years, 5 years is too long, what if I need to work? Buyer: That is exactly what I need to prevent. If you compete, you will destroy my business. You know my customers, suppliers, and the ins-and-outs of this business. Seller: Well, I’m not planning to compete. I’m retiring and want to spend time with the grandkids, but this is too restrictive. Buyer: Well, if you are not planning to compete anyway, it should not be a problem for you to agree to do what you are telling me you plan to do. Ultimately, if a seller protests too much or refuses to agree to a non-compete, this should be a massive red flag for the buyer. I can’t emphasize this enough, a seller who competes after closing will destroy your business. (iii) Enforceability. People hear non-compete and think it is not enforceable. While each state is different, a non-compete in connection with the sale of a business is treated differently than an employee non-compete. Whereas many states restrict employee non-competes, sale non-competes are widely enforceable, provided they are reasonable in duration, geographic scope, serve a legitimate business purpose, and seller is receiving meaningful proceeds. Courts will give much more deference to enforcing a non-compete when it is part of a sale. For a much deeper dive, go listen to @SMB_Attorney and @KHendersonCo's latest Mundane Millionaires podcast (linked in comment) - it is amazing, as always. (iv) Consequences for a Breach and Cross Default Consequences. Consequences. This may be the most important point in this entire post. The consequences for a breach should be drafted into the purchase agreement and enforced through the indemnifications. Since the non-compete is a covenant, it can be enforced through the indemnifications in the purchase agreement. It should be excluded from any survival limitations, caps, or baskets. Meaning, if the non-compete covenant is breached, the buyer can claw back damages from the promissory note, escrow, earnout or any other enforcement mechanism included (there should always be something), rather than having to sue them. I say this often, but keeping indemnity recourse through promissory note, escrow, holdback, or earnout is so important. If you do not, it could be too expensive to sue a seller even if they violate the non-compete. Cross-default. Sellers will often ask for a cross-default with the promissory note or other buyer post-closing obligations. The rationale is if the buyer stops paying the promissory note or earnout, then the seller should not be restricted from competing. The problem with this rationale is if the business is struggling and buyer defaults on the promissory note, the last thing buyer wants is for seller to start competing. All efforts should focus on rightsizing the business. Furthermore, the senior lender will have the right to step in and take the business without seller competing. The non-compete, non-solicit, and non-disparage is are essential parts of an M&A transaction and will need to be handled correctly. [1] I know the separate restrictive covenant agreement can be enforced by incorporating it as an ancillary agreement, but it is more clearly enforceable as a covenant in the purchase agreement.
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I’ve turned away $100k of revenue in the last 3 weeks I want to work with friendly clients, not difficult ones It’s just not worth it There is a ton of business out there and if I’m going to be +/- 10 weeks pregnant with a client, they need to be the right one, especially if my entire compensation hinges on them closing – at San Juan, Puerto Rico
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I’ve interviewed and managed over 2,500 people. So I’ve seen how a lot of people tick. Here are 59 contrarian observations about humans. A... 🧵 :
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If your lease sucks, it impacts almost every aspect of your business & overall enterprise value negatively. Here is what an (almost) perfect tenant-side lease looks like. And despite what some CRE brokers will tell you, it is very, very possible to achieve 90%+ of this:
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99% of you won't achieve your Goals in 2024 The difference between success and failure is thoughtful planning and consistent execution Wanna see results? Set your Goals like a pro. Here is my process - 1. Identify WHAT you want First, grab a sheet of paper, set aside 30 minutes and write out everything you want to accomplish next year. Don't worry about being organized, just write out each thought as a separate sentence. Second, assign each goal to one of the following categories. a. Family b. Health c. Business d. Personal e. Self Improvement (Spiritual) You should have goals assigned to each category. If you don’t, you’re lopsided. Third, sort your goals by category and see if there are any groupings to be made. This step takes time but is crucial. Here’s a framework you can use. First WHAT then HOW WHAT: What do you want to accomplish? HOW: How will you accomplish your goals? Most goals we set are HOWs mistaken for WHATs. Examples: - I will go to the gym 5 days a week - I will attend 3 conferences this year - I will go on a date a week - No phone after 8pm These may look like goals but they are the action items needed to achieve your goals. Here is a litmus test for you goals: Why do I want to _____(insert goal)_____? If asking “why” to any “goal”moves you up the motivation chain then you have a HOW and not a WHAT. Examples: Why attend the gym 5 days a week? You may want to lose weight or train for a marathon or lower cholesterol. Why attend 3 conferences a year? You may want to progress in your career or grow your business. Why go on a date a week? You may want to find a meaningful relationship or cultivate the one you already have. Why put your phone away after 8? You may want to sleep better or be more present for your kids or relax. For each goal you wrote out, try going up the value chain by asking “why” to each one. This will help you group and, ultimately, identify one goal for each category. 2. Stop Thinking Small “The person who achieves all of their goals often lacks courage, creativity, or both.” Goals are meant to push in becoming the best version of ourselves. Don’t sell yourself short. If you’re always hitting your goals exactly as you’ve outlined them, you’re doing it wrong! Be aggressive but reasonable. Here is a simple question for a self-assessment: Would I be surprised if I hit this goal? If your answer is “No”, you are thinking too small. Goal Structure a. Write the goal b. 2 to 3 action items First, write each goal in the following structure: I will achieve ____________ as measured by _______ by (date) a__________. Second, each goal should have 2 to 3 action items. Go back to your original list of goals and use these as a basis for your action items. 3. Create the Plan This is where most people start the goal setting process. Use the SMART framework for refining your goals and action items: Specific Measurable Attainable Relevant Time-bound Create 3 action items for each goal and break your plan down into bite sized pieces focusing on daily, weekly and monthly action items. 4. Create a Feedback Loop “A goal without a well executed plan and a focus on developing sustainable habits, is meaningless.” Step 1. The WHAT and HOW - Create your goal and plan (you just did that) Step 2. Keep it top of mind - Calendar time each day to remind yourself of your goals (I recommend first thing EVERY morning). - Calendar time each week to evaluate your progress (I recommend Sunday nights so you can set your next week up for success). Step 3. Create Accountability - Tell someone your goals and send them your worksheet. A spouse, business partner, best friend, Social Media. Telling someone what you are going to do creates accountability! It’s scary but essential. - TL;DR If you want to crush you 2024 goals, do yourself a favor and follow this process: 1. Identify WHAT you want 2. Stop Thinking Small 3. Create the Plan 4. Create a Feedback Loop
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I think constantly about Nick Saban’s simple formula for success: 1. Clear vision 2. Clearly define roles 3. Disciplined every day 4. Fast accountability 5. Ignore the scoreboard 6. Build a team of high-achievers “The pain of discipline or regret.” xitter.cf/sincerelycavan/status/…
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